Quick and easy to use. Response from leander was speedy. Only issue was the leander dispute being given a secure rate increased it ever so slightly. Used previously and find information on site usefu... See more
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Review summary
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Reviews shaping this summary
Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
I wanted to add a password to my credit report which I was rather surprised I couldn’t do myself. However I sent an email request which was actioned the next working day.
Company replied
Pretty poor service when I queried a mistake on my credit record. Customer service seems to be there to fob you off not help. Also you never communicate with the same person its always someone differe... See more
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Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.8
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Crap
Crap. Shows you your score, but wont show why unless you pay. Which other companies can do
24 July 2026
Reply from Experian
Hi Mitch,
I'm sorry to hear you feel that way.
I can understand why it would be frustrating if you feel you're not getting enough information from the service without paying for additional features.
Having reviewed your account, I can see you're using our free Experian membership. With a free account, you can access your Experian credit report and score at no cost, along with information about the factors that may be affecting your score.
Some additional features and insights are available as part of our paid services, but we appreciate these won't be right for everyone.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
Reply from Experian
Hello, John. Thanks for sharing your feedback with us. We're glad that you haven't had any problems with the service! Thanks, Neil.
Explains clear my score
23 July 2026
Reply from Experian
Hello, Victoria. Thanks so much for your 5 star review. If you have any questions about credit scoring we're always happy to help. Thanks, Neil.
My fraud enquiry was promptly dealt with.
My fraud enquiry was promptly dealt with by Akash, who provided clarification of the situation and the assurance I was seeking that nothing was untoward. In addition Akash recommended additional measures to protect my account in future. Very satisfied with the support received.
17 July 2026
Reply from Experian
Hello, Malcolm. Finding out that you've been a victim of fraud can be very stressful. So we're really pleased that our team were able to help and provide you with reassurance. We will be sure to pass your kind comments onto Akash! Thanks, Neil.
Reply from Experian
Hello, Jeanette. We're glad to know we were able to get back to you quickly to resolve your query, as we appreciate how important this is. Thanks, Neil.
Good service
24 July 2026
Reply from Experian
Hello, Chris. Thanks so much for your great review! Thanks, Neil.
The service has been quick and efficient.
The service has been quick and responsive and has been successful in removing these wretched mobile companies off my credit file.
23 July 2026
Unprompted review
Reply from Experian
Hello. We appreciate how frustating it can be to have information that is incorrect recorded in your name, so it's good to know we were able to sort this out for you. Thanks, Neil.
Your kind support makes a positive difference
You are very supportive in that you took time out to address the concerns highlighted and carried out an investigation into the matter. Your response made me feel better just knowing someone cared to take timeout to support me.
24 July 2026
Reply from Experian
Hello, Joy. It's good to hear our team were able to help! Thanks, Neil.
Reply from Experian
Hello, Sufiyan. We're always glad to help and appreciate your 5 star review! Thanks, Neil.
Absolutely Fantastic Credit Score and…
Absolutely Fantastic Credit Score and Credit Comparison Site. Highly Recommend to everyone
24 July 2026
Reply from Experian
Hello, Faiza. What a great review! We're happy to hear that you've found the app and credit comparison useful. Your recommendation is very much appreciated. Thanks, Neil.
Sorted a fraudulent case very quickly…
Sorted a fraudulent case very quickly with no hassle
17 July 2026
Reply from Experian
Hello, Peter. We understand how stressful fraud can be, so it's great to know we were able to resolve this quickly for you. Thanks, Neil.
Reply from Experian
Hello, Phil. It's good to know our team were able to help! We really appreciate your 5 star review! Thanks, Neil.
I had a query about credit report and…
I had a query about credit report and had a speedy response and fixed my issue straight away really appreciate looking after me great customer service.
21 July 2026
Reply from Experian
Hello, Steve. We're really glad to hear we were able to resolve your issue speedily! thanks so much for sharing your feedback with us. Thanks, Neil.
Poor Customer Service
Unfortunately Experian is currently charging me for a Credit Expert service which I cannot access. I also cannot find any easy way of contacting Experian via their App or website other than writing to them at their postal address. There is no customer service number. This is very poor.
Update 28 July: And I have now received an equally poor response to the review I left on 24 July. Dear Experian, I know my account says it is free - the problem is you appear to be charging me £14.99 monthly for it. And if I could actually find the form you so helpfully mention but don’t link in your reply, I would contact you that way. Simply awful service.
24 July 2026
Reply from Experian
Hi SD,
I'm sorry to hear you've been disappointed with your experience.
I can understand how frustrating it can be when you're looking for support and feel it's difficult to find the right way to get in touch.
Having reviewed your account, I can see that you're using a free Experian membership. Telephone support is currently only available to CreditExpert members. However, if you believe something on your report is incorrect, you can contact us by submitting a query through our online web form, and we'll be happy to look into it for you.
Thank you for taking the time to share your feedback with us.
Kind regards,
Stefan.
Incorrect date reportrd
A lender had reported an incorrect date. I contacted Experian, they dealt with it quickly and the lender corrected it
11 July 2026
Reply from Experian
Hello Vixster,
Thanks for sharing your experience. I appreciate how concerning it must be to have incorrect information on your report so I'm delighted to hear that we were able to deal with this and get the lender to correct this.
Kind regards,
Dawid
I Don't believe in Credit scoring🤬
I've said this before, I Don't believe in Points scoring with the 3 , this happened because of the UK bailing out the freaking banks! If that hadn't happened we would Not need Unfair Credit Scoring! 🤬
24 July 2026
Reply from Experian
Hi Andy,
Thank you for sharing your thoughts.
I can see this is something you feel strongly about, and I appreciate that not everyone agrees with the way credit scoring works. It can be frustrating if you feel a number or rating doesn't accurately reflect your financial situation or how you manage your money.
While credit scores are designed to help give an indication of a person's creditworthiness, lenders will usually look at a range of information when making decisions rather than relying solely on a score.
We appreciate your feedback and your perspective on the credit scoring system.
Take care,
Stefan.
Easy to contact on resolve any issues…
Easy to contact on resolve any issues quickly great service
17 July 2026
Reply from Experian
Hello Sandra,
Thank you for your feedback. I'm pleased to hear that you found it easy to get in touch and that your issues were resolved quickly.
It's great to know you received such positive service, and I appreciate you taking the time to share your experience.
Thanks,
Dawid
Great site.
24 July 2026
Reply from Experian
Hello Andie,
Thanks for taking the time to leave a positive review. I'm delighted to hear that you enjoy using our website. Your comments are greatly appreciated.
Kind regards,
Dawid
Proactive in response and issues settled.
14 July 2026
Reply from Experian
Hello Adebayo,
Thank you for your feedback. I'm pleased to hear that your issue was handled proactively and resolved successfully. I appreciate you taking the time to share your experience.
Kind regards,
Dawid
Response very quick
14 July 2026
Reply from Experian
Hello Judith,
Thanks for leaving a 5 star review. I'm pleased to hear that you received a very quick response when you contacted us, I appreciate you sharing your experience.
Kind regards,
Dawid
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