Quick and easy to use. Response from leander was speedy. Only issue was the leander dispute being given a secure rate increased it ever so slightly. Used previously and find information on site usefu... See more
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Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
I wanted to add a password to my credit report which I was rather surprised I couldn’t do myself. However I sent an email request which was actioned the next working day.
Company replied
Pretty poor service when I queried a mistake on my credit record. Customer service seems to be there to fob you off not help. Also you never communicate with the same person its always someone differe... See more
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Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.8
Great
5K reviews
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Pretty poor service when I queried a…
Pretty poor service when I queried a mistake on my credit record. Customer service seems to be there to fob you off not help. Also you never communicate with the same person its always someone different. Three occasions I tried to get Experian to change an out of date credit on my account. In the end I gave up.
5 April 2026
Reply from Experian
Hi, Mr Stone.
I'm sorry to hear you've been left feeling this way.
I can understand how frustrating it must be when you've taken the time to raise what you believe is an error on your credit report but feel that your concerns haven't been resolved. I also appreciate how having to speak with different people can make the process feel less personal and add to that frustration.
Having reviewed your account, I can see we replied to you advising on the next options available. The information we hold actually belongs to lenders. Only they can amend it or tell us to amend it on their behalf. I can assure you that we'll act on any instructions we receive to update our records, but we do need the lender's permission before we can make those changes.
I'm sorry that this wasn't the outcome you were hoping for, and thank you for taking the time to share your feedback.
Kind regards,
Stefan.
Reply from Experian
Hello, Muhammad.
Thank you for taking the time to leave your wonderful feedback.
It's great to know that you've had such a great experience when using our service, and we really appreciate you taking the time to leave your lovely feedback.
Thanks, Stuart.
All good there was no problem at all…
All good there was no problem at all Experian sorted out the problem with out a hitch and I am very great full to them
6 July 2026
Reply from Experian
Hello, Stephen.
We are delighted to have helped you out when you contacted our team recently.
It's wonderful to hear that everything was sorted out without any problems and that you are very grateful for the smooth resolution.
Thanks, Stuart.
Reply from Experian
Hi Pat,
I'm sorry to hear that you feel your issue wasn't resolved.
I can completely understand how frustrating it can be to reach out for support and feel that your concerns haven't been fully addressed. That's certainly not the experience we want for our customers.
I've looked into your account and can see that we responded to your query with further information explaining why the information is showing on your report. We also advised that if you still believed the information to be incorrect, you should get back in touch with us so we could investigate further.
As we haven't received any further questions or instructions following our response, no additional action has been taken on the case.
If you still need support or would like us to look into this further, please reply to the email we sent you, and we'll be delighted to help.
Kind regards,
Stefan.
Just not helpful
Just not helpful. You pay these people, do everything you’re supposed to and then when you actually need help or support. They do nothing for you. Another example of a money grabbing corporate trash pit, that doesn’t care about its customers.
15 July 2026
Reply from Experian
Hi, Raphael.
I'm sorry to hear you feel this way.
I can appreciate how disappointing it is when you've taken steps to get support and feel that the help you've received hasn't met your expectations. When you're looking for answers or assistance, it's understandable to feel frustrated if the outcome isn't what you were hoping for.
Having personally reviewed your account, I've sent you an email outlining the steps we've taken so far and the options available to you going forward. I hope this provides some additional clarity around the situation and the next steps.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
An excellent service to guide and help…
An excellent service to guide and help with credit health,score,new searches,defaults. Also the protect is good as I'm always wary about scams and credit fraud.
It's helped me to put my finances in ordered after an incident which occurred from 27/09/2020 to 23/12/2020.
Thankyou for your constant support
R P RICHARDSON
23 July 2026
Reply from Experian
Hello Ronald,
Thank you very much for your kind comments. I'm delighted to hear that you are very happy with our services and what we have to offer. It's great to hear that we have helped put your finances in order after what happened in 2020.
If you ever need any further support, please get back in touch.
Kind regards,
Dawid
Reply from Experian
Hello Harwoods,
Thanks for leaving a 5 star review, we greatly appreciate it!
Kind regards,
Dawid
Appalling service and customer support
I have sent several detailed emails to Experian about my credit report which is currently showing FAIR. I have had little to no real update thus far despite having been told on the 16 July 26 that a formal complaint had been passed to your complaints department.
I have a GREAT credit report according to FIND MY FILE (Equifax and Trans Union) which is currently 884/999.
Experian are a complete waste of time and not fit for purpose and they are conning me and ruining my chances of obtaining good products at reasonable APR.
All I get is links to help me improve my credit score, advise about passwords and all that.
USELESS
23 July 2026
Reply from Experian
Hi, David.
I'm sorry to hear you're unhappy with your experience.
I can see that you've raised a formal complaint with us, and this is currently being investigated by our Complaints Team. We'll be in touch directly as soon as the investigation has been completed.
I understand it's frustrating when you're looking for answers and feel you haven't received the updates you're expecting. We appreciate you taking the time to share your feedback and can assure you that your concerns are being reviewed.
Kind regards,
Stefan.
Poor service
Requested a correction, but basically was told to do it myself. What's the point? Not worth the time or effort.
21 July 2026
Reply from Experian
Hi, Matthew.
I'm sorry to hear you've been left feeling this way.
Having reviewed your account, I can see that the account in question is currently awaiting the next update from the lender. We rely on lenders providing us with regular updates, and I've sent you an email with some additional information to help explain this in more detail.
Please also be aware that, with a free Experian membership, your report and score only refresh for you once every 30 days. This means that we may have already received and processed updates that lenders can see when assessing an application, but which won't yet be visible in your account until your next refresh date.
You can check when your next refresh is due by logging into your account and looking beneath your score, where you'll see a message such as "Your score updates in X days."
Thank you for taking the time to leave a review and share your feedback.
Kind regards,
Stefan.
Easy to follow application everything…
Easy to follow application everything explained clearly very satisfied with overall experience
23 July 2026
Reply from Experian
Hello Michael,
Thank you for your feedback. I'm pleased to hear that you found the application easy to follow and that everything was explained clearly. It's great to know you were satisfied with your overall experience, and I appreciate you taking the time to share your review.
Thanks,
Dawid
Don’t understand why the score has…
Don’t understand why the score has changed. VERY confusing. I find myself using Clear Score now as it’s a lot easier to understand.
23 July 2026
Reply from Experian
Hi Michael,
Thank you for sharing your feedback. I'm sorry to hear you've found the changes to your score confusing.
I can appreciate how frustrating it is when you're used to seeing your score presented in one way and then notice it change without fully understanding why.
The way banks and lenders make decisions has evolved over time, so our score is evolving too. It will better reflect how you're managing money today and how lenders assess the information on your credit report.
It's important to remember that lenders don't see your Experian credit score. Instead, they look at the information on your credit report, alongside the details in your application and their own lending criteria, when making a decision.
We understand that any change can take time to get used to, and we appreciate you taking the time to share your thoughts with us.
Thanks,
Stefan.
My experience with Experian.…
Very quick service and information I stated used efficiently. Cannot fault the experiences have had when using Experian.
22 July 2026
Reply from Experian
Hello Arthur,
Thank you very much for sharing your positive experience. I'm delighted to hear that you find our service quick and efficient.
Kind regards,
Dawid
The app itself is brilliant
The app itself is brilliant - easy to use, looks crisp but the only issue I have is when I came out to look at other providers as a comparison I had to start again.
23 July 2026
Reply from Experian
Hello Miss Sanders,
Thank you for your feedback. I'm pleased to hear that you found the app easy to use and liked its design. I appreciate your comments about having to start again when comparing other providers. I'll ensure this feedback is taken on board. Thank you for taking the time to share your experience.
Kind regards,
Dawid
I love having my card
I love having my card, even though I always pay in full every month it's really handy to have, especially when buying large purchases. I would definitely recommend.
23 July 2026
Reply from Experian
Hello Helen,
Thank you for your feedback. I'm pleased to hear that you're finding your card useful and that it's working well for you. I appreciate you taking the time to share your experience.
Thanks,
Dawid
The lady I spoke to was fantastic
The lady I spoke to was fantastic, was able to explain in details on what I wanted to understand when I ask for information. She was very thorough and knowledgeable, easy to speak too.
15 July 2026
Reply from Experian
Hello Jessica,
Thank you very much for sharing your amazing experience that you had with one of our agents. I'm delighted to hear she was thorough and extremely knowledgeable as well as being able to easily explain everything for you.
Rest assured I have passed over your lovely comments to the agent.
Thank you again and if you ever need any further assistance, please get back in touch.
Kind regards,
Dawid
Reply from Experian
Hello,
Thanks for leaving a 5 star review alongside your kind comments - we highly appreciate it!
Kind regards,
Dawid
I had trouble with a credit card that…
I had trouble with a credit card that wouldn’t remove a default. I couldn’t get the truth or any help from AQUA. They humiliated me and treated me like an idiot.They had lied, and refused to remove the default despite the fact that it had been settled in February. They also refused to remove it when another credit reference agency contacted them.
I don’t know how Experian did it but as soon as they contacted them , they did a complete U Turn .
20 July 2026
Reply from Experian
Hello Keri,
Thanks for taking the time to leave a 5 star review and share your experience. I'm sorry to hear about what has happened prior to you contacting Experian but I'm delighted to hear that we were able to help with the default showing on your report.
If you ever need any further assistance, please get back in touch as we'll be more than happy to assist you further.
Kind regards,
Dawid
Reply from Experian
Hello John,
Thanks for leaving a 5 star review. I'm delighted to hear that you are very happy with our service. I highly appreciate you sharing your experience.
Kind regards,
Dawid
Reply from Experian
Hello,
Thanks for taking the time to leave a 5 star review, your comments are greatly appreciated.
Kind regards,
Dawid
So helpful
I was looking to get a loan and although I wasn't able to get one they came up with alternative solutions for me to try.
22 July 2026
Reply from Experian
Hello Wez,
Thank you for your feedback. I'm sorry to hear you weren't able to secure the loan that you were hoping for but I'm pleased to hear that alternative solutions were provided for you to explore. I appreciate you taking the time to share your experience and wish you the best with your next steps.
Thanks,
Dawid
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