Quick and easy to use. Response from leander was speedy. Only issue was the leander dispute being given a secure rate increased it ever so slightly. Used previously and find information on site usefu... See more
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Review summary
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Reviews shaping this summary
Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
I wanted to add a password to my credit report which I was rather surprised I couldn’t do myself. However I sent an email request which was actioned the next working day.
Company replied
Pretty poor service when I queried a mistake on my credit record. Customer service seems to be there to fob you off not help. Also you never communicate with the same person its always someone differe... See more
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Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.8
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Experian
Hello, Henry.
Thank you for taking the time to leave your lovely review, we're really glad that you've had a good experience using Experian.
Thanks, Stuart.
The Experian agent listened to my issue…
The Experian agent listened to my issue and found a very simple solution which saved me a great deal of time. Well Done.
17 July 2026
Reply from Experian
Hello, B J.
Thank you for taking the time to leave your 5-star review, our team really does appreciate it.
We're delighted to hear that our agent was able to quickly identify a simple solution for your issue.
It's wonderful to know that we saved you a great deal of time.
Thanks, Stuart.
Reply from Experian
Hello, Thanks for sharing your feedback we're please you had a good experience! Thanks, Neil.
Always easy to use
It is a helpful way to m9initor my credit rating and comforting to know when no actions need to be taken
20 July 2026
Reply from Experian
Hello, Douglas. We're glad that you are finding the app helpful in monitoring your credit report and score! Thanks, Neil.
Could i have a mortgage ??
21 July 2026
Reply from Experian
Hi Gloria, thanks for your 5 star review! If you are looking for a mortgage checking your credit report is a good place to start as you will be able to see what information is currently recorded. our comparison service can also show you what mortgages are available to you. If you need help with this please get in touch via our App or "Contact us" page and we will be happy to assist. Thanks, Neil.
Reply from Experian
Hello, Andrew. We're really please our team were able to help and appreciate your feedback! Thanks, Neil.
I was victim of a fraud and had a…
I was victim of a fraud and had a default on my credit profile.
However my case was resolved quickly by the representatives of Experian!
Thank you very much!
1 May 2026
Reply from Experian
Hello, Maria.
Thank you for taking the time to share your experience with fraud.
We understand how upsetting it can be to find fraudulent or incorrect information on your report, and we're here to support you every step of the way. We also work quickly with lenders to help fix the issue as soon as we can.
Have an amazing day, Claire.
I have tried numerous times to…
I have tried numerous times to reconnect my bank account to Boost and each time it doesn’t work
20 July 2026
Reply from Experian
Hello, Janet.
Thank you for taking the time to leave a review. I'm sorry to hear you've been having difficulties reconnecting your bank account to Experian Boost, especially after trying multiple times.
I've accessed your account and can see that we're already looking into this for you. Our team is currently investigating the issue, and once we have a resolution or further update, we'll be in touch.
Thank you for your patience while this is being reviewed.
Thanks, Stefan.
My Credit score every month gets lower…
My Credit score every month gets lower in Experian app
12 January 2026
Reply from Experian
Hello, Rizwan.
Thank you for taking the time to leave a review. I'm sorry to hear you're concerned about your Experian Credit Score decreasing.
A change in your score is usually linked to changes on your credit report, although it can also be influenced by our updated scoring system. The way banks and lenders make decisions has evolved over time, so our score has evolved too. It better reflects how you're managing your finances today and how lenders assess the information on your credit report.
It's also worth noting that lenders do not see your Experian Credit Score. They see the information held on your credit report and use their own lending criteria and scoring systems when making decisions.
Thank you for sharing your feedback.
Thanks, Stefan.
good very 👌👌👌👌👌
20 July 2026
Reply from Experian
Hello, Ravinder.
I'm glad to hear you think we're spot on!
We work to provide our customers with a positive experience when using our services. We will work to continue being 👌.
Have a great day, Claire.
Reply from Experian
Hello, Peyman.
I'm glad to hear you think so!
Thank you for taking the time to share your feedback, it lets us know what we're doing right.
Have a great day, Claire.
Crap cards
You said with a score like mine I can get good credit cards for balance transfers , but yet you show me rubbish cards only 3 to 9 months , absolute rubbish
20 July 2026
Reply from Experian
Hello, Paul.
Thank you for taking the time to share your feedback.
Our aim is always to provide clear and helpful updates to support your financial journey including about our comparison service. This updates based off what you're looking for, lending criteria we're aware of and information on your Experian Credit Report. I apologise if the options given have been a disappointment.
I hope this helps, Claire.
just perfect 👌 went above and beyond…
just perfect 👌 went above and beyond what i asked for.
thank you
17 July 2026
Reply from Experian
Hello, Christopher.
It's wonderful to hear you think of our service!
We’ll continue working hard to maintain the high standard of service you’ve experienced so far.
Have an amazing day, Claire.
Very helpful
13 July 2026
Reply from Experian
Hello, Jacqueline.
Thank you for taking the time to leave your review, and I'm glad to hear that our team was able to help you out recently with your query.
Our team really appreciates you taking the time to share your experience with us.
Thanks, Stuart.
Reply from Experian
Hello, Tony.
Thank you for taking the time to leave your wonderful review. We're glad that our service is helping you to easily check your Experian Credit Score.
Thanks, Stuart.
Reply from Experian
Hello,
Thank you for taking the time to leave your feedback. I'm sorry to hear you've been disappointed with your experience and found the lack of a direct phone number frustrating.
We understand that some customers would prefer to discuss issues over the phone. Phone support is available as a benefit of our CreditExpert membership, while all customers can reach our team through the Contact Us section of our website, where we're able to investigate and help resolve account and credit report queries.
We appreciate you sharing your thoughts and will take your feedback on board.
Thanks, Stefan.
Reply from Experian
Hello, Ann,
Thank you for taking the time to leave a review. I'm sorry to hear that you've been unhappy with your experience.
I've contacted you by email with some positive news regarding your query and hope this helps address your concerns. Please keep an eye on your inbox, as I've included further details there.
Thank you again for sharing your feedback.
Thanks, Stefan.
Reply from Experian
Hello, John.
We're glad to hear that our team was able to help you out and resolve the issue for you. We appreciate you taking the time to leave your feedback.
Thanks, Stuart.
Was given clear explanation as to what…
Was given clear explanation as to what was affecting my credit score, and clear and concise ways to rectify this. Straight to the point and business like. First class.
10 July 2026
Reply from Experian
Hello, David.
We're so pleased to hear that you received a clear explanation about your credit score and actionable ways to improve it.
Providing straightforward and helpful guidance is something we strive for, and we appreciate your kind words.
Thanks, Stuart.
Did not like the new look of this Web…
Did not like the new look of this Web site.
Before I had a score of 999. Now I have a score 12!!, and cannot find the reason for the drop.
Why can't you have a phone number for customer service, instead of changing me
For the service.
20 July 2026
Reply from Experian
Hello Martin,
Thank you for taking the time to leave your feedback. I'm sorry to hear you're not getting on with the new look of the website and that the changes to your score have caused concern.
I've looked into your account and can see that your score has actually increased and is not currently showing as 12. I appreciate the new scoring system can take some getting used to, especially if you were familiar with the previous 999 scale.
The way banks and lenders make decisions has evolved over time, so our score has evolved too. The updated score is designed to better reflect how you're managing your finances today and how lenders assess the information on your credit report.
I also understand your frustration regarding phone support. Phone support is available as a benefit of our CreditExpert membership, while all customers can contact us through our online support channels and webforms for assistance with their account and credit report.
Thank you again for sharing your thoughts with us.
Thanks, Stefan.
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