Quick and easy to use. Response from leander was speedy. Only issue was the leander dispute being given a secure rate increased it ever so slightly. Used previously and find information on site usefu... See more
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Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
I wanted to add a password to my credit report which I was rather surprised I couldn’t do myself. However I sent an email request which was actioned the next working day.
Company replied
Pretty poor service when I queried a mistake on my credit record. Customer service seems to be there to fob you off not help. Also you never communicate with the same person its always someone differe... See more
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Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.8
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Poor Customer Service
Unfortunately Experian is currently charging me for a Credit Expert service which I cannot access. I also cannot find any easy way of contacting Experian via their App or website other than writing to them at their postal address. There is no customer service number. This is very poor.
24 July 2026
Reply from Experian
Hi SD,
I'm sorry to hear you've been disappointed with your experience.
I can understand how frustrating it can be when you're looking for support and feel it's difficult to find the right way to get in touch.
Having reviewed your account, I can see that you're using a free Experian membership. Telephone support is currently only available to CreditExpert members. However, if you believe something on your report is incorrect, you can contact us by submitting a query through our online web form, and we'll be happy to look into it for you.
Thank you for taking the time to share your feedback with us.
Kind regards,
Stefan.
Incorrect date reportrd
A lender had reported an incorrect date. I contacted Experian, they dealt with it quickly and the lender corrected it
11 July 2026
Reply from Experian
Hello Vixster,
Thanks for sharing your experience. I appreciate how concerning it must be to have incorrect information on your report so I'm delighted to hear that we were able to deal with this and get the lender to correct this.
Kind regards,
Dawid
I Don't believe in Credit scoring🤬
I've said this before, I Don't believe in Points scoring with the 3 , this happened because of the UK bailing out the freaking banks! If that hadn't happened we would Not need Unfair Credit Scoring! 🤬
24 July 2026
Reply from Experian
Hi Andy,
Thank you for sharing your thoughts.
I can see this is something you feel strongly about, and I appreciate that not everyone agrees with the way credit scoring works. It can be frustrating if you feel a number or rating doesn't accurately reflect your financial situation or how you manage your money.
While credit scores are designed to help give an indication of a person's creditworthiness, lenders will usually look at a range of information when making decisions rather than relying solely on a score.
We appreciate your feedback and your perspective on the credit scoring system.
Take care,
Stefan.
Easy to contact on resolve any issues…
Easy to contact on resolve any issues quickly great service
17 July 2026
Reply from Experian
Hello Sandra,
Thank you for your feedback. I'm pleased to hear that you found it easy to get in touch and that your issues were resolved quickly.
It's great to know you received such positive service, and I appreciate you taking the time to share your experience.
Thanks,
Dawid
Great site.
24 July 2026
Reply from Experian
Hello Andie,
Thanks for taking the time to leave a positive review. I'm delighted to hear that you enjoy using our website. Your comments are greatly appreciated.
Kind regards,
Dawid
Proactive in response and issues settled.
14 July 2026
Reply from Experian
Hello Adebayo,
Thank you for your feedback. I'm pleased to hear that your issue was handled proactively and resolved successfully. I appreciate you taking the time to share your experience.
Kind regards,
Dawid
Response very quick
14 July 2026
Reply from Experian
Hello Judith,
Thanks for leaving a 5 star review. I'm pleased to hear that you received a very quick response when you contacted us, I appreciate you sharing your experience.
Kind regards,
Dawid
I contacted Experian and had a quick…
I contacted Experian and had a quick response and my issue was delt with quickly
11 July 2026
Reply from Experian
Hello Angela,
Thank you for your feedback. I'm delighted to hear that you received a quick response and that your issue was dealt with promptly. I appreciate you taking the time to share your experience.
Thanks,
Dawid
Reply from Experian
Hello, Zaranaben.
Thanks for taking the time to leave 5-star review.
We're delighted to hear that you are very happy with our service and that our team was able to help you out recently.
Thanks, Stuart.
Excellent service 👏
16 July 2026
Reply from Experian
Hello, Balaji.
Thank you for taking the time to leave your wonderful review. I'm really glad to hear that our team was able to help you out recently with.
We appreciate you taking the time to leave your lovely 5-star feedback.
Thanks, Stuart.
When l called experian ,concerning my…
When l called experian ,concerning my accounts my issue was looked into and resolved quickly
16 July 2026
Reply from Experian
Hello. It's good to know we were able to resolve your issue quickly! Thanks for taking the time to share this with us. Thanks, Neil.
Reply from Experian
Hello, Richard.
We understand how stressful fraud can be so are really pleased to hear that we were able to help you with this.
Thanks, Neil.
Do NOT sign up!!!!
Please do NOT sign up! They made it IMPOSSIBLE for me to stop my subscription. The staff kept asking me the same questions about my personal data, although I already sent it through in my initial email to cancel my subscription. After a week of back and forth, I had to call them and waste 15 minutes to get a refund after they told me they wouldn’t keep charging me.
5 July 2026
Reply from Experian
Hi, Sotiroulla.
I'm sorry to hear about your experience.
I can understand why this would be frustrating, especially if you felt you had already provided the information needed to process your cancellation but were then asked for the same details again. Having to spend time going back and forth and then needing to call to resolve the matter is not the experience you were expecting.
I can see this matter was raised as a formal complaint and that it has now been resolved. Having reviewed the case, I also want to acknowledge that the journey you experienced when trying to cancel was not a typical customer journey and is not how we want our customers to cancel their accounts.
When we discuss account-specific requests, we may need to verify certain personal details before we can make changes to an account. However, I appreciate that repeating information you've already provided can feel unnecessary and add to the frustration.
I'm sorry that the process left you feeling that cancelling your subscription was more difficult than it should have been, and that you had to spend additional time contacting us to resolve the issue.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
Reply from Experian
Hello, Paul.
I'm sorry to hear you're still waiting for your refund.
Having looked into your account, I can see that the refund has been issued and the funds are no longer with us. Once a refund has been processed on our side, any additional time for the money to reach your account may usually be down to the banking process and the time your bank takes to credit the funds back to you.
I appreciate that waiting for a refund can be frustrating, particularly when you're expecting the money to arrive sooner. I hope the funds reach your account shortly.
Thanks for taking the time to leave a review.
Kind regards,
Stefan.
Not really helpful charging for extras
Not really helpful charging for extras. Its expensive enough without adding more. What u charged for i can get free elsewhere
20 July 2026
Reply from Experian
Hi,
I'm sorry to hear you feel that way.
I can understand your frustration if you don't feel you're getting enough value from the services available, particularly when there are alternative sources of information that you can access elsewhere at no cost.
It's worth noting that you can access your Experian credit report and score free of charge with a free Experian account. Some additional features are available as optional paid services, but we appreciate they won't be the right fit for everyone.
We understand that different customers have different needs, and your feedback helps us better understand how our products and services are perceived.
Thank you for taking the time to share your thoughts.
Best wishes,
Stefan.
Very helpful and professional
22 July 2026
Reply from Experian
Hello, Lisa. We're really pleased that you had a good experience with us, and appreciate you taking the time to share your review. Thanks, Neil.
Best customer service I ever had .great…
Best customer service I ever had .great service
22 July 2026
Reply from Experian
Hello, Rasan,
Thank you for your kind words!
We are so happy to hear that you had such a positive experience with our service. We truly appreciate your feedback.
Thanks, Stuart.
Lack of experience by response provided…
Lack of experience by response provided and lack of diligence in finding out information. Received wrongResponse.
30 June 2026
Reply from Experian
Hello, Mulenga. I'm sorry to hear that you've been left with this impression.
I can understand how frustrating it would be if you felt the information provided wasn't accurate or that your concerns weren't fully understood. When you're looking for support, it's important to feel that your situation has been properly reviewed and addressed.
I can see there is currently an open case on your account which is being investigated. Once our team has completed their review and we have a response, we'll be in touch with you directly to update you on the outcome.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
Pretty poor service when I queried a…
Pretty poor service when I queried a mistake on my credit record. Customer service seems to be there to fob you off not help. Also you never communicate with the same person its always someone different. Three occasions I tried to get Experian to change an out of date credit on my account. In the end I gave up.
5 April 2026
Reply from Experian
Hi, Mr Stone.
I'm sorry to hear you've been left feeling this way.
I can understand how frustrating it must be when you've taken the time to raise what you believe is an error on your credit report but feel that your concerns haven't been resolved. I also appreciate how having to speak with different people can make the process feel less personal and add to that frustration.
Having reviewed your account, I can see we replied to you advising on the next options available. The information we hold actually belongs to lenders. Only they can amend it or tell us to amend it on their behalf. I can assure you that we'll act on any instructions we receive to update our records, but we do need the lender's permission before we can make those changes.
I'm sorry that this wasn't the outcome you were hoping for, and thank you for taking the time to share your feedback.
Kind regards,
Stefan.
Reply from Experian
Hello, Muhammad.
Thank you for taking the time to leave your wonderful feedback.
It's great to know that you've had such a great experience when using our service, and we really appreciate you taking the time to leave your lovely feedback.
Thanks, Stuart.
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