Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to add a password to my credit report which I was rather surprised I couldn’t do myself. However I sent an email request which was actioned the next working day.
Company replied
Experien, advertise there products to all customers, but like to direct it mire to the customer who has a poor credit score. These people with a poor credit score usually are people who struggle finan... See more
Company replied
Always a good experience when using the site. They keep me alerted to any changes to my credit file, and updates to the file or any potential warnings. This means I feel safe with having experian and... See more
Company replied
Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.7
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Scam app designed to get you to pay to…
Scam app designed to get you to pay to subscribe
Experian artificially increase and decrease your score and make up reasons your score has dropped.
Don’t be fooled by this company
16 July 2026
Very easy to use and helpful to build my credit
You can monitor your credit score anytime and it let's you know which lenders you are likely to be approved before applying.
17 July 2026
Recommended Company for Guided Help
Excellent service and communication. Very helpful under very stressful circumstances.
Recommended helpful information, reassuring for future.
Highly recommended.
17 July 2026
Did everything that was needed would…
Did everything that was needed would definitely recommend.
17 July 2026
I was circumspect about Experian way…
I was circumspect about Experian way they are dealing with customers, usually poor credit from different reasons in life but I was surprised to see they are really helpful.Thank you
17 July 2026
Accurate report
17 July 2026
Not what I signedcompliant up for £14.95 month…
Not what I signed up for £14.95 month only to be told to upgrade when I want to know things! I want to stop my payment so please action this. Can’t pay a monthly fee just to find out my score is bad I know that anyway
17 July 2026
I have been with Experian for a few…
I have been with Experian for a few years now and any problems that I have had have been resolved in an efficient and professional manner
17 July 2026
It was thorough and secure but the…
It was thorough and secure but the absence of a phone contact is disappointing.
1 July 2026
They have do
had a great experience. The service was professional, friendly, and efficient. Everything was handled smoothly from start to finish. I am very satisfied with the result and would highly recommend them to anyone. Thank you for your excellent service!
1 July 2026
Selina was excellent very help full and…
Selina was excellent very help full and knowledgeable excellent
17 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They recently changed how they score…
They recently changed how they score credit and I have gone from years of consecutive perfect (999) scores down to good (859) withh the bar for perfect higher, with no changes in my financial behaviours.
All they've done is shafted people who are financially sensible and won't take out credit cards or make payments they can't afford. Paying for something withh credit and then paying it off, rather than paying with actual money upfront, does not show financial responsibility
1 May 2026
Reply from Experian
Hello KBarl,
Thank you for sharing your thoughts. I can understand why this has been frustrating, especially when you've managed your finances responsibly for years and haven't changed your borrowing habits.
The changes to our scoring system were introduced to better reflect how lenders assess credit information today. As a result, many customers saw their score move when the new scale was introduced, even though nothing had changed on their credit report. While the number may look different, this does not automatically mean lenders will view your application any differently.
It's also worth noting that lenders do not see your Experian Credit Score. They see the information held on your credit report and use their own lending criteria and scoring systems when making decisions.
I appreciate your point about managing money without relying heavily on credit. A credit score is based on the information held on a credit report and how lenders may interpret that information, but it is not intended to be a judgement of your overall financial responsibility.
Thank you for taking the time to leave your review and share your perspective.
Thanks, Stefan.
I have received what I need easily and…
I have received what I need easily and stress free
17 July 2026
Easy to Navigate
It was easy to find a suitable product, the application when I was switched to the provider was already filled out.
Lost points because I was unable to view individual credit card information.
16 July 2026
Reply from Experian
Hello Simone,
Thank you for your feedback. I'm pleased to hear that you found it easy to navigate the site and that the application process was straightforward, with your details already completed when you were transferred to the provider.
I also appreciate your feedback regarding the ability to view individual credit card information, and thank you for taking the time to share your experience.
Kind regards,
Dawid
Don't bother
I as many people wanted to see what my credit score was. Especially when we are told that firms use these people to decide if we can get credit or not.
So my personal experience is as follows. I signed up for the free credit score check. Brilliant I thought ! I don't owe anybody anything, I have nothing on HP or any loans. My score came back as excellent 1250 you can't get any better. 6 month down the line and nothing has changed. Still nothing on credit no new debt , everything the same. However Experian have suddenly decided that my credit score has dropped by 40 points.
To rectify this and find out why I must subscribe to their app , surprise surprise ! So I will not sign up to be taken the urine out of. I can't believe that firms use this business to dictate your credit level
16 July 2026
Unprompted review
Reply from Experian
Hello Tony,
Thank you for taking the time to share your experience. I can understand why this would be frustrating, especially when nothing in your financial situation appears to have changed, and you've seen your score decrease.
We recently introduced a new scoring system designed to better reflect how lenders assess credit information today. While changes to the information on your credit report can affect your score, a movement in your score does not necessarily mean lenders will view you differently or that your ability to obtain credit has changed.
You do not need a subscription to view your Experian Credit Score or Credit Report. These are available through our free membership. Some additional insights and tools are included as part of CreditExpert for customers who want more detailed information about the factors affecting their score.
We appreciate you sharing your feedback and understand why the change has raised questions.
Thanks, Stefan.
Great customer support and dealt with…
Great customer support and dealt with promptly. Appreciated
10 July 2026
Reply from Experian
Hello, Lisa.
Thank you for your kind words!
We're so pleased to hear that you had such a positive experience with our customer support and that your issue was handled promptly.
Thanks, Stuart.
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