excess-baggage.com Reviews 359

Claudia is amazing. Tracked down my lost MacBook. Such a relief I didn’t have to buy another! Thank you !

Rishi gave the best service and was very helpful. Would recommend them

Lovely staff very helpful, good explain , very happy with service they provide and the advice, a specially gentleman called .
Gabriel thank you again .

Charged me 20 pounds and ate my cake out of my bag!

Thank you Lumi for your help
You are the best

I had a nice easy experience at excess baggage in stansted. Everything was swift and the staff explained everything to me in such a great manner. I understood everything and I felt so much trust leaving my bag here and this all thanks Lumi she was amazing! Thank you for giving me such a good experience. I will tell others to use this service.

Hank you Lumi , you Are so kind and helpful

Super happy with the service received at Excess Baggage at Stansted Airport .. friendly helpful staff.

After misplacing my watch at Stansted airport, the team, especially Claudia were able to find my item safely and promptly let me know. Her hard work, efficiency and dedication to her job is greatly appreciated and admirable! Claudia turned a stressful situation into a calm and professional experience, ultimately reuniting me with my watch, thank you!

Tatyana at Stansted was wonderful. So kind and helpful. She could see where I was going to struggle with the lock and was able to preempt my difficulty.
Without staff like Tatyana, a company would not thrive. She is a credit to the company. Thank you for being so kind and understanding

Hrushikesh and rilwan were very helpful regarding my lost jacked , they were very polite explaining the process

Great service with a smile. Found them really helpful.

Thanks to Rilwan from STN.
My passport is back

Had an excellent service from Ms.Claudia, Who was really helpful in providing us information for our trip in Europe, really thankful to her.

I had such a beautiful experience at Stansted Airport today, all thanks to Nimisha, brilliant customer service, warm, welcoming, polite, attentive and knows exactly how to calm a frantic passenger down like myself, Nimisha went above and beyond to help me, find my lost bag (which had all my important documents, etc inside) thank you for helping find my lost bag much appreciated.

Went there for a lost item and Arjun was amazing and helped me sorting it.
Great service!!!

I had a brilliant experience at Stansted, Nimisha was extremely helpful and professional with a bright smile, assisting me with finding a lost item.

Really impressed by the services offered by Excess Baggage Stansted.
Shout out to Gabriel, excellent customer service.