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excess-baggage.com Reviews 359

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TrustScore 5 out of 5

4.8

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Considering 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, helpfulness, and professional demeanor, often highlighting specific individuals who went above and beyond. The service provided is frequently described as excellent, with many appreciating the efficiency and promptness in resolving issues, especially concerning lost items. However, some customers expressed dissatisfaction with the location, citing issues with finding the service or experiencing delays during drop-off and pick-up. A few people also felt that customer service was lacking in certain instances, particularly when trying to resolve issues at specific airport locations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and professionalism. Many... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the staff for being... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers praise the staff for being helpful,... See more

Location

Users describe ambiguous interactions with location. Many customers found the service convenient for storing... See more

Product

Reviewers mention positive feedback about products. Customers were pleased with the quick replacement of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We would like to say a big thank you to Lumi for her incredible kindness and generosity. We accidentally left our backpack—containing important documents—in the car park at Stansted Airport in the e... See more

Rated 5 out of 5 stars

I needed some help today with setting a suitcase lock prior to flying Heathrow T4. Staff member Aneeqa provided me with top quality service and advice for which I am very grateful. I will definitely u... See more

Rated 5 out of 5 stars

Left my luggage on the floor outside jet park .They were excellent in communication between our driver with office. They picked our bag and left it with excess baggage. Lady at desk was amazing... See more

Rated 5 out of 5 stars

Forgot my carry-on bag at the bag collection belts and only realised what happened after I had left the airport. When I got to the lost luggage booth, Rovilena could tell I was stressed about my missi... See more

Company details

  1. Money & Insurance

Contact info

4.8

Excellent

TrustScore 5 out of 5

359 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I had a wonderful experience in…

I had a wonderful experience in Stansted airport thanks to Tatyana’s exceptional customer service.She was polite, attentive, and truly went above and beyond to ensure my bag was found. Much appreciated!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

STEPHEN …

STEPHEN was absolutely perfect in responding to my emails quickly and concisely. He explained everything and made it easy for me to complete the necessary forms. I can't thank him enough.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Big THANK YOU to Lumi at Stansted! Great service!

We would like to say a big thank you to Lumi for her incredible kindness and generosity. We accidentally left our backpack—containing important documents—in the car park at Stansted Airport in the early hours of the morning. It wasn’t until we got back home to London that we realised it was missing.
We submitted a lost item claim online, and to our great relief, Lumi saw the claim, went out of her way to find the backpack, and made sure it was safely returned to us. Her thoughtful actions and prompt help made a huge difference, and we are deeply grateful.
Thank you so much, Lumi. Your outstanding customer service and compassion truly stand out!

31 May 2025
Unprompted review

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