eve sleep Reviews 

15,465
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 541 reviews, reviewers had a great experience with this company. Customers frequently mention that the mattresses provide exceptional comfort and significantly improve their nightly sleep quality without any discomfort. People also appreciate the professional staff and polite delivery teams who communicate well and handle the setup smoothly. Buyers often praise the straightforward ordering process and prompt dispatch times. However, some people mentioned frustrating delays regarding their order delivery times and communication issues from the support team. A few consumers also noted an unpleasant chemical smell upon unboxing that required keeping the items in a separate room to clear.

What people talk about most

Product

Users describe positive interactions with product, finding the mattresses very comfortable and supportive for... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items arrived promptly... See more

Quality

Reviewers mention positive feedback about quality, highlighting that products are very comfortable and... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a significant split in... See more

Staff

Consumers express immense satisfaction with the helpful and polite staff. Reviewers frequently highlight that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was quick. We had tried a few mattresses so had in idea of what we wanted. The website was easy to navigate and find what we wanted. We let it stand 2 days before use and cannot complain, we... See more

Company replied

Rated 5 out of 5 stars

Premium Hybrid Mattress. Fabulous mattress. Took to it straight away (after the advised 48 hours waiting for to it to expand fully). Mild chemical smell disappeared after a few days. Has nice firm (bu... See more

Company replied

Rated 5 out of 5 stars

Have been putting off ordering a mattress due to numerous fears but eve sleep made the process so easy I now wonder why I waited! Delivery was prompt and super easy, with updates throughout. There was... See more

Rated 5 out of 5 stars

Ordered mattress at the end of my first trimester as sleep was becoming uncomfortable. Baby is now approaching 11 weeks so this mattress has had a good chunk of months to review. I have to say this is... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Mattress Store

Written by the company

We believe in the power of sleepwellness. And we're here to spread that amazing, 'anything is possible' feeling, that comes from a great night's sleep as far and wide as we can. So we set out to create a range of sublimely comfortable beds that guarantee a better night's sleep, and a better start each morning. And even though we've just started on our mission, we're pleased to say that 8 out of 10 people sleep better after buying an eve. From the full sized springs in our hybrid mattresses, to our patented cooling and award winning memory foam, via our amazing snuggly hybrid memory foam pillow we're obsessed with designing unbelievable beds that guarantee you'll wake up dancing each morning. Of course, all these lovely sleep goodies are direct to your door in a jiffy, with a 200 night trial on our mattresses to give you time to properly test it out. Eve. Rise. Shine.

eve Sleep

Written by the company

Every great day starts the night before
Total transparency
Before you get in bed with us, you really should have a chance to get to know us, warts and all. So whether it’s a ‘smashed it out of the park’ 5 star review or a ‘really should pull your socks up’ 1 star review, we invite every eve customer to leave us a Trustpilot review.
200 night trial
We give you 200 nights to make sure your mattress is just right, because sometimes it takes a little bit of time to get acquainted. We’re confident once you try it, you’ll want to keep it forever.
no-hassle returns
We believe that returning something should be as easy as buying it. If you're not happy with the mattress, we’ll pick it up straight from your bedroom and fully refund your purchase. You can return it in any condition (we know that it won't always look brand new once you've slept on it). And don’t worry about fitting it back into its original packaging either. Who's got time for that?
10 year warranty
We pride ourselves on the durability of our mattress, but if anything does go wrong we’ve got you covered. The warranty covers performance issues with the mattress, including loss of shape, as well as any of the components splitting or cracking – providing the mattress has been properly used and handled.

200 night trial

free delivery, free returns & pickup. 200 night trial and 10 years guarantee.

We send the eve to your home and give you up to 200 nights to make up your mind if it's right. - If you're not 100% happy, let us know and we pick up from your bedroom - You'll receive a full refund and if its within 40 nights, there will be absolutely no fees. After 40 nights, you can still return your product within 200 nights however we will ask for a small fee to cover our collection costs. Your eve sleep trial period starts from the day your sleep goodies arrive. Happy snoozing.

Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

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4.1

All reviews

(15,465)

515 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a second one

Got my original eve back in 2016 and it has lasted great. I hadn't even considered replacing it but a hard-to-ignore offer lured me back to their website. I went for the Eve Premium and am so happy with it.

I got a delivery date at checkout and I paid for my old one to be removed.

Everything went smoothly - would really recommend.

3 June 2026
Unprompted review
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Reply from eve sleep

We're so glad to hear you're happy with your new Eve Premium! It's wonderful that your original Eve mattress served you well for so long. We appreciate you choosing us again and are delighted everything went smoothly with your delivery and old mattress removal. Thank you for your kind recommendation!

Rated 5 out of 5 stars

Perfect

Perfect! We love it so much. We have both not had back pain since. Most comfy bed we’ve ever had. Firm and fab

15 December 2025
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Reply from eve sleep

We're so happy to hear you're enjoying your new bed and experiencing relief from back pain! Thank you for your wonderful feedback.

Rated 4 out of 5 stars

Excellent mattess and fair price

Overall, a very good experience, though not quite excellent due to a few issues that I understand can sometimes happen.

I first heard about EVE mattresses after my manager mentioned he had one and was very happy with it. I visited the website and found the Premium Hybrid mattress, which seemed ideal for my wife and me. I called EVE with a few questions and spoke to a very helpful member of staff. I ended up placing the order online while still on the phone, which was smooth and reassuring.

However, one day before the delivery date, I received a call informing me there was a delivery issue and that my mattress would be delayed by about a week. I was quite upset, as I had planned my move into a new apartment around the delivery date, meaning I would have had to sleep on the floor.

I called EVE to explain the situation, and although it took some time, the team eventually provided an airbed so I had something to sleep on while waiting for the mattress to arrive, which I appreciated.

Now that I have the mattress, I can say it is excellent. I am quite a picky person, and I was originally considering spending around £1,200 on an Emma mattress. Honestly, the EVE mattress feels just as good, if not better, and at roughly half the price. It also comes with the same 10-year warranty, which makes it even better value.

If it was not for the 1 week delay for the delivery, it would be 5 stars.

9 April 2026
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Reply from eve sleep

We truly appreciate you sharing your detailed experience with us. We are genuinely sorry for the delivery delay that impacted your moving plans and caused inconvenience. We are glad we could provide an airbed to help during that time. It's wonderful to hear how much you are enjoying your Premium Hybrid mattress and that it exceeds your expectations in comfort and value. Your feedback is invaluable, and we are always working to improve our services.

Rated 5 out of 5 stars

Delivery in 7 days

Delivery in 7 days, great delivery team. Comfortable mattress. Only thing was mattress really smelt we had to leave it in a spare room for a week to let smell go away!

23 May 2026
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Reply from eve sleep

We're happy to hear you're enjoying the comfortable mattress and appreciate the positive feedback on our delivery team. We understand your concern about the initial smell.

Rated 5 out of 5 stars

EVE flip mattress

Ordering and delivery information was very good. The mattress feels fine, but to early to make a comment on the mattress, as only had for a week. The only down side to the mattress is the smell of the chemicals used in the manufacturing. Still there after a week, even with stripping the bed every morning. The information states that this can take up to three months to go. Which means a lot of bed stripping until it goes.

15 May 2026
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Reply from eve sleep

We appreciate your feedback regarding the ordering and delivery process. We acknowledge your concern about the mattress odor and understand this is an inconvenience. We are always working to improve our products.

Rated 5 out of 5 stars

Eve is Fab!

Ordering and delivery process was simple and straightforward, pre-delivery communication was excellent. The care information that comes with the mattress has good detail and the mattress itself, well, we’re 3 weeks in and it has made such a difference to our sleep, it’s so supportive and comfortable. Highly recommend Eve.

15 May 2026
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Reply from eve sleep

We're so happy to hear our mattress has made such a positive difference to your sleep! Thank you for your kind words and recommendation.

Rated 4 out of 5 stars

good experience all round

I decided not to keep my mattress in the end, because it did not really work in the space it was for, but dealing with eve was very easy for start to finish.

No complaints and would buy again.

20 April 2026
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Reply from eve sleep

We appreciate your kind words and are glad our process was easy for you. We hope to welcome you back again!

Rated 5 out of 5 stars

Great all round

Very comfortable mattress that’s both supportive and not too firm, it’s the perfect happy-medium! (Eve Wunderflip Premium Hybrid Mattress). Came out of the wrapping hassle-free. The free delivery by Bensons for Beds was great with the courier bringing the mattress to my room.

50% off and high-quality free delivery on a great mattress, what’s not to love?

26 May 2026
Unprompted review
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Reply from eve sleep

We are so pleased to hear you are enjoying the comfort and support of your new mattress! It's wonderful that the delivery was smooth and hassle-free. Thank you for your kind words.

Rated 5 out of 5 stars

Tried eve after having a simba for the…

Tried eve after having a simba for the last 10 years but now simba is way overpriced. I personally think the eve is a much better mattress in comfort and quality and the fact that it’s much cheaper is a real bonus.

15 May 2026
eve sleep logo

Reply from eve sleep

We're so happy you're enjoying your new mattress! It's wonderful to hear you find it comfortable and high-quality. Thank you for your feedback.

Rated 1 out of 5 stars

Dirty mattresses and horrendous customer service

Ordered a brand new mattress which was delivered, opened and discovered it had a sizeable yellow stain in the middle of it. Was reported to Eve and a second mattress (supposedly brand new again) arrived with another sizeable grey dirty mark on it- again reported to Eve. Was offered a small discount to keep the dirty mattress and a goodwill gesture for delivering two substandard products but then they neither paid the money back or responded to multiple messages/ calls and online requests and I have had to chase for over two weeks to get a resolution. I’ve completely lost faith in the company for their delivery of adequate products and their handling of complaints. Would not recommend.

4 June 2026
Unprompted review
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Reply from eve sleep

We’re very sorry to hear about your experience and the issues you’ve encountered with your mattress, as well as the delays in resolving this for you. Receiving products in this condition is not acceptable, and we completely understand why this has led to a loss of confidence. Please be assured that your feedback regarding product quality, complaint handling, and communication will be fed back to the relevant team for internal review.
Thank you

Rated 3 out of 5 stars

Not worth the inflated price

Not worth the inflated price. Pillows OK but duvet was very heavy. I would not bother at the rrp.

11 April 2026
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Reply from eve sleep

Thank you for your feedback. I’m sorry to hear that you felt the product wasn’t worth the price and that the duvet in particular didn’t meet your expectations due to its weight. We appreciate your comments, as they help us understand how our products are received and where we can improve. I’ll be sure to pass your feedback on to our product team for review.

Rated 5 out of 5 stars

Excellent experience and service

Excellent experience and service. Kept up to date every step of the way, delivered on time and handled a follow query fantastically. Highly recommend eve sleep.

19 May 2026
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Reply from eve sleep

We're so glad you had an excellent experience with us! We appreciate your kind words about our service and timely delivery.

Rated 5 out of 5 stars

A Great nights sleep

A Great nights sleep, this mattress is one of the best I have ever had

14 April 2026
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Reply from eve sleep

We are so pleased you are enjoying such great sleep on our mattress! Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Great service

Service was great from ordering to delivery, no issues. Mattress is super comfy and doesn't overheat the sleeper, which was a concern.

18 May 2026
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Reply from eve sleep

We are so happy to hear you had a great experience from ordering to delivery! We are glad the mattress is super comfy and cool.

Rated 5 out of 5 stars

Good quality and at a fair price.

I felt we got a good deal on the items we bought. They seem of good quality. The delivery was on time and included in the price.

11 May 2026
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Reply from eve sleep

We are so pleased to hear you are happy with the quality of your items and our timely delivery. Thank you for your kind words!

Rated 2 out of 5 stars

Adjustable eve pillow

I bought the Eve Adjustable Pillow, but unfortunately I haven’t found it comfortable. I’ve tried rearranging the different layers and removing one altogether, but nothing has improved the comfort. I’m very disappointed, as my previous Eve pillow was great and felt comfortable from the first night.

14 April 2026
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Reply from eve sleep

Thank you for taking the time to share your experience. We’re sorry to hear that the Eve Adjustable Pillow hasn’t met your expectations on this occasion. We understand that comfort is very much a personal preference, and we appreciate you trying the different layer options to find the right fit. Your feedback has been noted and will be shared with the relevant team. Thank you again for letting us know.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, old mattress taken away.
New mattress very comfy.

10 May 2026
eve sleep logo

Reply from eve sleep

We're happy to hear you're enjoying your comfy new mattress!

Rated 4 out of 5 stars

Our fourth and fifth eve mattresses

Our fourth and fifth eve mattresses. Very happy with the service and quality. Bed frame also good quality but pillows not as good as a few years ago

9 May 2026
eve sleep logo

Reply from eve sleep

We're so glad you're happy with our mattresses and bed frame! We appreciate your feedback on the pillows.

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