Delivery was quick. We had tried a few mattresses so had in idea of what we wanted. The website was easy to navigate and find what we wanted. We let it stand 2 days before use and cannot complain, we... See more
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Review summary
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Premium Hybrid Mattress. Fabulous mattress. Took to it straight away (after the advised 48 hours waiting for to it to expand fully). Mild chemical smell disappeared after a few days. Has nice firm (bu... See more
Company replied
Have been putting off ordering a mattress due to numerous fears but eve sleep made the process so easy I now wonder why I waited! Delivery was prompt and super easy, with updates throughout. There was... See more
Ordered mattress at the end of my first trimester as sleep was becoming uncomfortable. Baby is now approaching 11 weeks so this mattress has had a good chunk of months to review. I have to say this is... See more
Company replied
Company details
Written by the company
We believe in the power of sleepwellness. And we're here to spread that amazing, 'anything is possible' feeling, that comes from a great night's sleep as far and wide as we can. So we set out to create a range of sublimely comfortable beds that guarantee a better night's sleep, and a better start each morning. And even though we've just started on our mission, we're pleased to say that 8 out of 10 people sleep better after buying an eve. From the full sized springs in our hybrid mattresses, to our patented cooling and award winning memory foam, via our amazing snuggly hybrid memory foam pillow we're obsessed with designing unbelievable beds that guarantee you'll wake up dancing each morning. Of course, all these lovely sleep goodies are direct to your door in a jiffy, with a 200 night trial on our mattresses to give you time to properly test it out. Eve. Rise. Shine.
eve Sleep
Written by the company
- Every great day starts the night before
- Total transparency
- Before you get in bed with us, you really should have a chance to get to know us, warts and all. So whether it’s a ‘smashed it out of the park’ 5 star review or a ‘really should pull your socks up’ 1 star review, we invite every eve customer to leave us a Trustpilot review.
- 200 night trial
- We give you 200 nights to make sure your mattress is just right, because sometimes it takes a little bit of time to get acquainted. We’re confident once you try it, you’ll want to keep it forever.
- no-hassle returns
- We believe that returning something should be as easy as buying it. If you're not happy with the mattress, we’ll pick it up straight from your bedroom and fully refund your purchase. You can return it in any condition (we know that it won't always look brand new once you've slept on it). And don’t worry about fitting it back into its original packaging either. Who's got time for that?
- 10 year warranty
- We pride ourselves on the durability of our mattress, but if anything does go wrong we’ve got you covered. The warranty covers performance issues with the mattress, including loss of shape, as well as any of the components splitting or cracking – providing the mattress has been properly used and handled.
200 night trial
free delivery, free returns & pickup. 200 night trial and 10 years guarantee.
We send the eve to your home and give you up to 200 nights to make up your mind if it's right.
- If you're not 100% happy, let us know and we pick up from your bedroom
- You'll receive a full refund and if its within 40 nights, there will be absolutely no fees. After 40 nights, you can still return your product within 200 nights however we will ask for a small fee to cover our collection costs. Your eve sleep trial period starts from the day your sleep goodies arrive. Happy snoozing.
Contact info
c/o Bensons for Beds, 3rd Floor, The Globe Centre, Accrington, BB5 0RE, Lancashire, United Kingdom
- https://www.evesleep.co.uk/pages/contact-us
- www.evesleep.co.uk
4.1
Great
15K reviews
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The mattress has taken so long to…
The mattress has taken so long to arrive that the feedback request is here before it
28 March 2026
Reply from eve sleep
We are sorry to learn of your delayed order, We can see this has been delivered to you today.
Delivery was quick.
Delivery was quick.
We had tried a few mattresses so had in idea of what we wanted. The website was easy to navigate and find what we wanted. We let it stand 2 days before use and cannot complain, we are having a good sleep every night. Free memory foam pillows would have been nice as other companies do this, we brought some anyway. Overall a good efficient service.
21 March 2026
Reply from eve sleep
We appreciate your feedback and are glad the website was easy to navigate and that delivery was quick. We're happy to hear you're sleeping well! We'll consider your suggestion regarding the pillows. Thanks again.
Good deal, yet to test it fully....
Got an exceptional deal for a Premium King Mattress. Got to experience the same though. Will be updating the review after experience.
25 March 2026
Reply from eve sleep
We appreciate you sharing your experience and hope you enjoy your Premium King Mattress. We look forward to your updated review after you've had time to use it!
Reply from eve sleep
We're happy to hear that you had such a wonderful experience with our product and service! We appreciate your feedback.
Not yet received
You keep asking for a review for goods I have not yet received!!!!
If only despatch was a quick as these requests.
19 March 2026
Reply from eve sleep
We apologise that you have not received your order yet, and we thank you for your feedback. We'll investigate the delayed dispatch.
Reply from eve sleep
We appreciate your feedback and are glad the service was great. We hope you love the mattress as time passes.
Issues with delivery and availability…
Issues with delivery and availability of products resulted in a longer wait than expected. Do not fall for the 12-14th delivery window.
Having said that the product itself has been amazing. I usually have to turn in the night due to pain sleeping on one side. I only bought one of the budget flip mattresses but it is top quality and has resulted in undisturbed sleep
6 March 2026
Reply from eve sleep
We appreciate you bringing the delivery and availability issues to our attention. We're glad the mattress is providing you with undisturbed sleep and alleviating your pain. We'll review our processes to improve delivery expectations.
The bed arrived promptly and I received…
The bed arrived promptly and I received a telephone call from the driver when he was 20 minutes away. The men took the mattress upstairs, unwrapped it and explained how long it would take to expand back into shape. Friendly and helpful. Comfortable night sleep. Very pleased with my purchase.
22 March 2026
Reply from eve sleep
We're happy to hear that the bed arrived promptly and that our delivery team was helpful. It's great to know you had a comfortable night's sleep and are pleased with your purchase. Thank you for your positive feedback!
Second eve mattress I’ve slept on my…
Second eve mattress I’ve slept on my new king size is on its way.
That’s the best reference anyone can give.
20 March 2026
Reply from eve sleep
We appreciate you sharing your wonderful experience! It's great to hear you love our mattresses so much that you ordered another one. Thanks!
Not happy
The bed is way too low!!
Not happy with the original matress.
Also not informed that EVE has been taken over by Benson for beds
Really dissapointed
20 March 2026
Reply from eve sleep
We appreciate your feedback and regret the bed height and mattress were not ideal. We're sorry you weren't aware of the Benson for Beds acquisition. You are still within your comfort trial for your mattress and able to exchange this if you find this unsuitable for you. If you wish to do this, please reach out.
Delivered early
Delivered early, by nice delivery men, who were good communicators and very efficient. I haven't unfurled the matress yet, so I won't comment on that.
1 April 2026
Reply from eve sleep
We're happy to hear that our delivery team provided excellent service! Thank you for letting us know, and we hope you enjoy the mattress once you unroll it.
Very understanding with needing to…
Very understanding with needing to change delivery, no extra charge
15 March 2026
Reply from eve sleep
We're happy to hear that we could accommodate your delivery change without any extra charges. Thank you for your positive feedback!
Got my mattress at long last
Got my mattress at long last. Arrived 2 weeks after order as advised. Smooth delivery. Jury is still out on how comfortable it is! Have slept on one before that I liked so let’s see
6 March 2026
Reply from eve sleep
We're happy to hear that the delivery went smoothly! We appreciate your order and hope you find the mattress comfortable. Thanks for your feedback.
Easy to order
Easy to order. Communication excellent regarding delivery. Delivery on time and delivery guys very friendly.
26 March 2026
Reply from eve sleep
We're happy to hear that you found ordering easy and our communication excellent. We appreciate your positive feedback regarding our delivery service and team!
Great mattress
Great mattress, friendly staff and service! Considering buying more for my family.
14 February 2026
Reply from eve sleep
We're glad you enjoyed your experience and found our team helpful! Thank you for considering us for your family's needs.
Don’t buy untill you read this.
Ordered bed and premium hybrid mattress . First mattress received was full foam and the top didn’t unzip as stated on there website and one of there latest Facebook post. They quickly dispatched a new mattress this one said premium hybrid on the packaging but again looked exactly like the original one and the top did not unzip. (Time taken off work to wait for these deliveries) still waiting for a call back from a manager. Was guaranteed today but now I’m guaranteed tomorrow. (I’m not holding my breath) customer service are no help, initially I was told it depends on which matresss top is available at the time, regardless, it still doesn’t unzip. Infact the whole design and pattern of the 2 mattresses are exactly the same as what they sell on the benson for beds website “Eve hybrid uno” which are also half the price 🤷🏼♂️ nobody in customer service can explain why I’m receiving these mattresses and just tell me they have raised it internally. Well this is not good enough, this does not help me, the customer! If I don’t get this resolved tomorrow (next schedule “guaranteed” call from the manager) I will be pursuing this via the ombudsman. Also for anyone wondering. The all foam mattress was firmer than the hybrid.
25 March 2026
Unprompted review
Reply from eve sleep
We appreciate you sharing your experience. We're sorry the delivered mattresses didn't meet expectations, and for the repeated delays in resolving this. We're glad to see this issue was resolved. We will be feeding this back so the issue is not repeated.
Delivery was via Benson for beds who…
Delivery was via Benson for beds who were prompt, helpful and friendly. Sorry, can’t remember the names of the two men who delivered my mattress, they were both very professional, called me 30 minutes ahead of delivery and everything went very smoothly.
8 March 2026
Reply from eve sleep
We're happy to hear that the delivery went smoothly! We appreciate you mentioning the delivery team's promptness and professionalism. Thank you for your positive feedback.
Reply from eve sleep
We're happy to hear that you love the mattress and that you found our delivery team friendly. Thanks for your feedback.
Reply from eve sleep
We're happy to hear that you find both mattresses comfortable! Thank you for your positive feedback; we appreciate it.
Got given a delivery date to arrive…
Got given a delivery date to arrive nearly 2 months after order was made, I only got this after chasing them up after 3 weeks. No apology no good will gesture for expecting me to wait nearly 2 months! No delivery email sent until I chased them up, plenty of eve promo emails in my spam folder but certainly nothing about a delivery date. All in all what good are less expensive goods if you are unknowingly expecting to wait nearly 2 months, with no comms from Eve about any such delays. Utterly useless.
1 March 2026
Reply from eve sleep
We appreciate you bringing this to our attention. We are sorry that the delayed delivery fell short of expectations. We'll investigate how to improve our delivery estimates and we apologise the delivery emails were not received. We will ensure this is looked into.
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