Evans Cycles Reviews 16,477

I wont be wasting money on priority delivery in the future. I paid extra for next day delivery by EVRI but instead Evans/ Sport direct used DPD who have now delayed my package. I get there's small print saying next day is not guaranteed, but don't offer a service from one company and then use a different one that has no intention of offering the same level of service. Scam!

ordered a new bike that couldn't be delivered and evens cycles had no idea what was going on. shop it was ment to be delivered to couldn't help me nor advise when it would be delivered delivery company and evens cycles have no idea what's going on. 3 weeks and still no update. requested a refund but still none to date would advise buying else where. shocking from a big company. avoid york store as they can't get deliveries and likely to be waiting ages when ordering online.

Terrible service. Took over a month to return my bike, passed between 5 different people on email, no way to contact except for email and web chat, 90% of the time you cant get through to web chat and then you have to wait days upon days for a email response. Arranged click and collect and wanted it returned from store, staff on email said I HAVE to take collection to return which is factually incorrect and had to state this to multiple people to finally get it returned from store. Will never purchase from these every again absolute ball ache

Absolutely amazing first class £2500 bike with 50 percent off happy happy

On 18th Dec 2025 I bought a bike for my son for Christmas, delivery date given at time of order was Christmas Eve. On Christmas Eve lunch time I received a message from the courier asking me to choose my delivery slot 31st Dec onwards. I tried to get in contact with the courier and couldn't, I emailed Evans Cycles and got an apology email back. This did not resolve anything. I chose the new delivery slot, I was home but missed the attempted delivery, assuming the courier actually knocked, but there was a card through the door so I assume he knocked. I got a new delivery day, no attempt at all to deliver, picked a new delivery day, again no attempt to deliver. At this point the item was now being returned to Evans Cycles, I asked for the refund. I was told they had to receive the item back from me and process it and it would take 14 days. I told them I had never received the item, it was between them and their courier. 14 days passed, no refund of £919.99. at 20 days I emailed again, still no refund. I was told it takes 3-5 working days after the 14 days are up. I am at 21 days since the 14 days began, I am at 8 weeks since I first ordered the bike. My son still does not have his Christmas present. I have contacted Citizen Advice, they have told me that Evans Cycles have broken their contract with me and they are passing the information on to Trading Standards.

Paid £20 for delivery. Bike left outside for hours and box damaged someone tried to steal it. Can not g et hold of company at all. Phones not working and no email address to contact. The worst! Avoid!

Absurd interactions with the staff. I’m certain they are there to sabotage the business.

After a week I just picked up my bike un-repaired. They don’t answer the phone and the published number on their own website doesn’t even work.

Good products but there is a complete lack of size guides for clothing products which is very frustrating. Given that the postage is £5 it can be an expensive exercise getting the right size

I went to the shop at Plymouth city centre.Young woman was very kin and willing to help me with my purchase.However,she had some trouble with online ordering for me.She called an assistance,no luck at all.I have to levave as everything was going vrery slow.I ordered what I need online.Curently waiting for delivery.

Bike came with handle bar not attached? When i sent it back i didnt get a refund for over a month. Avoid! Used to be good. Not anymore i got told from a guy in the shop that the bike engineers are under qualified

Nice gloves, good fit, quickly despatched and packaged

This is the first time i have bought a ebike i had a few problems with my ebike but the staff is very friendly and very helpful and they solved my proplem good service

Awful returns service. Sort it out.
I don't mind paying for the return, but most high street and major retailers provide an easy drop off or pick up service with QR code or other printer free options; either making a standard postage charge as part of the return process or by deducting the cost from the refund.
And you don't even accept online orders returns to your stores.
Only tin pot retailers makes you traipse to the post office anymore.
Will not buy anything online from you again.

great products and fast next day delivery

Good price, quick delivery. Recommended

Terrible customer service that can’t keep their word. Completely left me hung to dry.

I’ve used Evans on a number of occasions for small orders and once for a larger more expensive e-bike. I’m wary of larger transactions over the internet but I’ve never had an issue using Evans website and safe payment process. Shortly after my order was placed I received an approximate delivery date the delivery company sent regular updates and provided an approximate delivery times the day before the delivery my bike was delivered on time and well packaged the bike was in perfect condition and required minimal assembly. All bikes come with a free 30 day health check in case of any issues.
I haven’t needed customer service so I can’t comment on that other than to say I’ve never had an issue.
The website is easily navigated and the product range is comprehensive and I believe very competitively priced

Absolutely awful. Ordered a helmet - they sent wrong size. Getting through to them to correct this meant going through a web chat where the person dealing with me terminated the chat early without confirming I’d got all the answers I needed. They said it would take at least 2 weeks to get the size I ordered, probably longer! I won’t be shopping with them again as I cant be sure I’ll get what I ordered and when I contact customer services, I’ll get cut off without all the information I need.

Easy to navigate website and prompt processing of order !

I ordered a children's bicycle to be collected in store, which was advertised on their website as 3-7 days for delivery. I contacted customer service after 10 days to be told it's actually 14 days and sometimes longer. So in effect their website is lying to their customers.

After several back and forths over email, I was told various lies. They told me it had been delivered to the store but not yet scanned in, that was a lie. They then told me it was with the courier, that was also a lie. After 16 days they admitted the order was lost and asked if I wanted a refund. No solutions were offered other than reordering or a refund, nothing was offered by way of an attempt to fast track a new delivery or anything to try and make up so the situation they had caused.

The communication was awful throughout as had to be initiated by me the whole time.

Avoid at all costs!