Europ Assistance España Reviews 

They don't cancel any policy less than a month, and they don't give information about that on their website.
The visa application centre refused to process my application and refused to re-imburse me as stated on website.

Policy number: 3301135401, 3301135378, 3301135398

Request: E21T1704796

Already regretting this, I need to be better and look at Trustpilot more often before making a decision. If I would have seen then for sure this would not have happened.

They're still just replying to my msg's on their portal to ''send the missing invoices'' which we have already numerous times, all uploaded with original claim....either there is not a single person looking at the case or else this feels like it's completely automated or something is really broken with the portal itself. Really poor experience thus far. God I wish I just read the reviews first to see I am not the only one...

I closed a travel insurance up with best secret and made my claim beginning of march (so more than 6month ago). I was ask again and again to upload the documents again, what I did. Since 4 weeks I don't get any answer to the several mails I have send and on the online tool is the status still not changed. This means I'm waiting for my money since more than half a year.

This is a really cheeky company and not a customer-friendly insurance, seems to be a ripp-off company! Therefore I can't recommend an insurance with europ assistance.

We bought a package holiday with full insurance from Lastminute.com and europ assistance on 24th August 2021 with my debit card. However, we had to cancel the trip scheduled for the 29th August 2021 to Corfu for 3 nights due to the fact that i had to self-isolate from the 26th as was in close contact with person/s that have the symptoms who later tested positive for COVID-19.
Secondly, it wasn't obvious on the hotel's websites accessed through Lastminute.com when the booking was made that the hotel is for adults only, thereby my daughter will not be permitted on site. The Hotel as advertised on the lastminute.com portal on Tuesday, 24th August 2021 clearly stated free cancellation on or before 26th August 2021. I cancelled the package on the 26th of August 2021. That is clearly within the full refund period stated on the Hotel's website.
I submitted my claim for refund on the 26th of August but Europe assistance after so many weeks of inactivity and zero communication denied my claim under the guise of "Force Majure".

In response to Europ Assitsnace request for my personal details, enclosed are the relevant information to establish and identify my claim:

Your/Ref.: E21T1382730-68T
My claim number is E21T1382730.

On 30th of July I was supposed to fly with Vueling Airlines from Valencia back home to the Netherlands together with my family.
Unfortunately 4 out of 6 people(5 on my booking, 1 flew separately) developed COVID19 symptoms and they were tested positive with home antigen test.
To be sure we had 2 persons(because it would have cost us a lot to get all tested) my niece and my aunt(who flew separately and was staying with us) tested officially and they tested positive again.

Because we were all living together in one apartment and 4 people were sick, we all had to stay quarantined and couldn't fly on the 30th. 

We finally flew back 6th of August, when we all tested negative with Transavia Airlines.

I tried to make a claim on my Europ Assistance cancelation insurance on their website and that was impossible, because my booking number didn't get recognized.

I emailed 3 different contacts of Europ Assistance and I send every possible proof that confirms my story.
Only reply I got was to send them a doctor's note????? Really?????
We didn't need doctor, we had mild symptoms and we quarantined like we were supposed to, like every European government asks to!
I explained that in my next several emails but I'm not getting any response!
I wish I have checked out Europ Assistance on trustpilot, because then I wouldn't have never purchased it's insurance!
Any how, I will not let this go and take every possible action to get what I paid for!
I don't advise anyone though to purchase anything from this company!

BEWARE!!! This company is a great example for not buying a travel insurance. I expected that the company, which Ryanair offers insurance through, would be more trustworthy and fair. The travel insurance should cover all matters which are out of our control. But it seems that this company has a very limited cover, if any. I missed my flight as I was stuck on motorway due to a serious incident. You hardly can predict that at 4am two trucks will have burst tyres and, overturned, will block all lanes of motorway causing other crashes. I provided receipt from motorway, live motorway reports and photos of actual accident as I was only 200m away from it (no way of turning back). I had to buy new flight for the next day, lost a day at work, paid extra for parking at the airport. I also travelled with two small children (we all were insured). It seems that the insurer would prefer if we were involved in this serious accident. I will never trust this insurer again. My claim number is E21T1372142. NOT RECOMMENDED. AVOID!

Waste of money!!!!

Do not get this insurance, they won't reimburse you! I went to the dentist with massive pain, got 2 letters explaining my case was an emergency or I would loose my teeth. They said because I contacted them earlier and went for treatment later on, it was not an emergency.

I paid about 150 Euros for a service I don't need. In comparison it was very expensive. No need for the small print, earns only 1-star for the experience.

Bad experience. Every subscription/ insurance comes with 14 days cooling off period for cancellation. My plan for applying schengen visa changed due to health reasons. They refused to cancel and refund policy premium even on the same day I purchased it.Reason: my policy duration was less than one month. Ridiculous. I was planning to go to schengen country for 10 days, who will purchase insurance for six months for 10 days visit. I am sure, they will find some excuse not to pay your claim once you need it. AVOID this company.

I am a frequent traveller and I always try to book ryanair for my travel . During the latest travel i also went ahead and bought the insurance from Ryanair recommended partner which was europ-assistance which costed almost 150 Polish Zloty.

During the travel to Croatia , i encountered a medical emergency and had to cancel the flights since i was not feeling well and had needles in my feet from sea urchin.

I was treated by doctors as soon as a landed back to poland .

I sent all the details including the no show document from ryanair to the insurance company along with my documents from the doctors office and photos of my feet.
To my horror , the insurance company denied the claims and refused to settle anything.
Which insurance company doesnt accept a valid situation like this? Specially when i submitted the proofs for everything . I really want to leave a feedback for this insurance company and request you to please take some action against them.

policy number : 3103065155
Passenger Name : Ankur

I also attached the photos of my injury and the medical check .
It all costed my hotel stay and other expenses as well and i was under the impression that i have a good insurance to cover it all but it turns out it was a useless insurance...

This company is a joke! I have filed a claim (claim E21T0852577) almost 3 months ago. I submitted all the documents required to prove that I didn't fly but they have not processed my refund yet because they needed evidence that my flight was delayed! But, how can I provide evidence for a flight delay if my trip was not delayed??!! I asked this question but they are ignoring me as they are ignoring my request for refund. Sounds like a total scam!!

You will not get your money back in any case if you cancle your trip or being cancelled by airline you will be ripped off,proper scammer and will rob you both Edreams travel and Europe assitance.Don't buy any tickets or travel insurance from them before you regret.

DO NOT BUY FROM THEM!

It’s been 3 months since I solicited my reimbursement, and until today they have never replied to my petition! Sounds like a total scam!

There is NO way to contact this company with a claim as signing up online is currently bugged. The only way to call them is to call in Spain (expensive!) and even then you won’t get to speak to a human. There is truly no cover, it is a scam company.

Bought this insurance BY MISTAKE when booking a Ryanair flight. Tried to cancel straight away, no response. It says you have 2 weeks to cancel, have tried to cancel numerous times, no luck. Absolute scam, Ryanair should be ashamed of themselves too.

The policy numbers are 3103507611/3103507612. I don't want to give the names here, I have emailed multiple times.

I bought a handfull of insurrances along with my Flight ticket from Ryan Air. After the flight was cancelled they refuse to refund me for the insurrance. The costumer service is borderline designed to confuse you and give up on your request. Hours on end with different departments, sending me in circles and employees hanging up the phone when I reach the same person twice. Profoundly disgusting. I am forced to take legal ressources in use.

Don't use this company !!!!!!!!

Hello good, it is outrageous I acquired a flight insurance policy that covers work and medical reasons I will not be able to travel for work reasons they ask me for the company certificate I send it and they ask me for another requirement and another and another, then they tell me that It does not apply to my policy, and for that I hired them to insure my money, I hope they will solve me since I am on hold but in this regard the service is terrible they have never put me so much obstacle for a return I hope that is not the case when it comes to insuring your suitcases

I first bought the insurance counting on a trip from Lisbon to Milan but in the meantime I had to change the trip with Ryanair from Lisbon to Milan to a different destination and everything went smooth with Ryanair, but when I asked if I could use the same insurance I bought because it wasn't used before and it was just a change of date they said to contact Europ Assistance. I contacted them via two cellphone numbers, 3 different emails and even filled for a complain and could never have an answer back from them telling me what I should do with my insurance apolice. All of this makes me only assume that if I really needed assistance I'd have a big problem and no assistance at all.

Run away from it as fast as you can!

My experience with this company is similar to your other complainants. My flights were cancelled by Ryanair over 4 weeks before I was due to fly out to
Rome from Edinburgh so I tried to cancel my insurance with this company. To my astonishment, they refused and said it was up to Ryanair to give me a refund. I cannot understand why, as who received my payment - was it not Europ Assistance? After reading some of your complainants comments, it would seem that this whole insurance set up at Ryanair is a complete racket and a totally dishonest scam. Surely it is possible to prosecute both companies for fraud? It is obviously useless to ask for a refund as it is just a waste of energy and will not result in a satisfactory result, so they both get away with another fraudulent lucrative scam.

I purchased a travel insurance policy with Europ Assistance through Rayanair. Ryanair cancelled the return flight and I had to spend the last two days of my one-week holiday trying to book a flight back. Now, Europ Assistance is asking for a Court Call and a breakdown of the ticket price which Ryanair refused to supply. A scam company risking the lives of people believing they are insured. This is illegal and should be prevented from operating.
Avoid them. Disgusting scam company. I will use the social media to make others aware and try to contact the Financial Ombudsman Service