Europ Assistance España Reviews 

After 3 weeks of trying to file the claim, we were refused the refund. DO NOT USE, COMPLETE SCAM.

When British Airways cancelled flight, but not return flight and we needed to use a different airline and airport to travel, Europ Assistance was less than helpful and refused to cancel policy and return payment- even though it was a good 2 weeks before the flight. Would not use again, as flights are being cancelled and changed all the time. A very inflexible company!

Their Schengen insurance is not valid for visa applications. No refund offered as well. AVOID

The site won't even load to let me file my claim. I have tried over 10 times over the span of several weeks. The insurance was purchased through Edreams and altogether it has been a terrible experience and a massive waste of money. Avoid both Europ Assistance and Edreams.

I submitted a claim on 6th June 2021.
Sine that day the status of my claim has remained on 'submitted'.
I sent several messages via email and their website and have had no reply whatsoever.
There seems to be no phone number to contact them either.
Absolutely shameful.

This is a fraudulent company I paid extra money for insurance and then my flight was cancelled now I am chasing them but no answer no reply please don’t trust this company it’s a fraud I think we need to take them to court as I was wonder how can dodge hundreds of thousands people

Be extremely careful when using this company. I purchased a policy via Opodo. The flight was cancelled, meaning I no longer required the policy. Opodo claims it is an issue for Europ Assistance. Europ Assistance claims it is an issue for Opodo. As both companies have profited from the transaction, I suspect neither is motivated to behave appropriately. In a period of flux, when many airlines are cancelling or changing flights, be cautious. Finally, the service I received on the phone was rather atrocious.

This is a cowboy operation. I booked a hotel room in Tel Aviv for July on lastminute.com site as I had a voucher from them for a cancelled flight. As there was a no refund polocy with the hotel I bought insurance from Europ Assistance which was advertised on the same site and very much looked like it was related to the hotel booking. Israel changed the date of opening the country to foreign nationals from July to August and Europ Assistance have made it impossible for me to claim by looking for documents that no one could furnish on their online application. No way of talking to them and it may be that my pôlicy does not cover the hotel room which is the only reason I bought it. All of these people are in cahoots when they sell to us but no one is responsible when it comes to fulfilling their obligations to customers. An utter disgrace all of them and I would warn anyone against using either lastminute.com or Europ Assist. In fact I will be reporting both to the Financial Ombudsman. Who do these people think they are?

Do you not buy your policy from them , believe me there no an ido*** travel insurance company more the these robbers

Won't reimburse 25 euros for emergency medical treatment in France, the only claim I made on a 6 month 350 euro policy. Didn't even bother trying to get the prescription fees. Total scam.

Very bad waste of money please please be don't it as waste of money they never reply at first my policy number is not working on their claim form online

Just submitted a claim. Not expecting anything positive in reading the reviews and Opodo alliance (who are a disgrace).
Having to submit a 'court supoena' just to make a claim tells all, I suppose.
These fraudulent companies who have no intention of providing the service, we purchase in good faith,
should not be allowed to operate.
Scammers, liars and thieves.

Moving on...my claim was rejected for a reason not stated in any of the policy documents. With no option to call these fraudulent companies, it's easy money.

Opodo advise 3-6 months for a refund and blame the airlines. Another scam.
I have lost over £500 and will eventually receive £167 ONLY when Opodo classed my free rebooking as a modification and wanted over £1,000 in addition to the original £500 flight cost blaming British Airways.
I purchased the same ticket for the same price from British Airways on the same day.
Opodo Euro scam artists...kick them out of the UK

One star is too much!
Dear Sir, Madam,

I’ve been writing so many emails now. I made so many phone calls and now i’m totally done with it.
All the time you send me another e-mail, another phone number and all without any solution.
I only get an automatic email that my status has been changed but it never changed!!!!!
I won’t accept this much longer. I know these are busy times for you but after 4 months without reaction and sending me all the time somewhere else i feel like you’re just cheating.

I bought a ticket through edreams with an europ assistance insurance with flexible dates to change my ticket, which i did.
I should get the costs of changing back, 150 euro which i paid in advance.
I directly made the claim through the link and website but no answer, no action, nothing.
I wrote emails, nothing! Called various times and once a woman told me the computer from the link couldnt read the documents and she would send me an email where i could send my documents directly.
No email received! After calling again and again and again… still nothing!

So hereby my last try before i’m gonna take measures as this is getting very annoying.
Me too i’m working 90 hours a week at the moment and don’t have time for this. Neither the energy.

So please…. answer this time!

Claim number: E21T0398691
Booking reference: 6952235378

Regards,
Kim Miljoen

I tested positive for Covid shortly before a flight and thus had to cancel the flight. After I recovered, the insurance company did not want even wanted to reimburse my travel costs without me submitting a variety of documents (e.g. a medical assessment as my positive test result apparently was not sufficient) that were unattainable at that time. Overall, it seems like Europ Assistance just made the process complicated enough so that customers like me just stop the process at some point as their time is not worth the money they are owed. I recommend not to book any insurance with this company!

I had an emergency surgery in Hungary. While I was recovering in the hospital I informed them. They asked me to send a list of documents (including the bill which I had not received or payed). While not paying yet, I sent them the documents to which they replied that the expenses needed to be authorized previously to have coverage... Basically you need to bleed out and wait for them to answer on their automatic message system which tells you to send an e-mail.... What a SCAM.

Disgusting service - between them and Ryanair - they have exploited the pandemic by selling insurance you can not claim. Legal proceedings now in full force.

Shocking. Be warned...
Paid a £400 deposit for Centreparcs in Belgium and had to cancel for Covid related reasons. I took out the insurance thinking it would protect us given that we're in a global pandemic. When we had to cancel the trip the insurance would not cover our deposit refund as the reasons behind the cancellation (loss of income) isn't covered.
Countless call, multiple uploads of documentation and a huge amount of time spent on this claim.
Never will i ever pend money with Centreparcs again after this ordeal.

Worst insurance company ever. We had a clear cut case... Otitis media with one of our children and could not take the flight with the clear note from the doctor that she cannot travel. They rejected.

scam along with opodo neither company can be contacted and each method ive tried takes me round in circles totally useless