Europ Assistance España Reviews 

Complete scammers. In order for you to claim your insurance you need medical reports with details that no doctor will write, and that are not mentioned in the contract.
Besides, it’s super hard to contact them.

MY NAME IS JOSINE M. de C. CRISPIM AND CASE #0032969880.

I need you to review your T&C, which do NOT specify any medical report with all the details you now ask about my medical history. That's right, I read the T&C before agreeing to them. This company does not honour its own T&C, worse than the low-cost airlines it operates with. Now with the covid excuse, companies are just straight up lying and robbing customers.

TODOS ESTAFADORES: Europ Assistance, Edreams y Ryanair.

Re Claim E21T1734821
I've tried your call centre many times but it seems to be on a loop and it's impossible to speak to anyone. I am at the end of my tether. My valid claim for a Ryanair refund has been rejected without reasonable explanation - despite the circumstances for cancellation conforming precisely to a policy clause.

In summary, the person I was travelling with for work had to cancel the trip due to a medical emergency requiring urgent surgery. Your policy documents state: "You are covered for SERIOUS ILLNESS during the period of insurance of: A PERSON YOU ARE TRAVELLING WITH". Furthermore, I have supplied letters from a medical doctor and the CEO of the medical organisation that we were working for to validate my reasons.

Clearly, Europ Assistance's rejection of the claim makes no sense, our exasperation compounded by the apparent lack of ability to speak to anyone for further explanation. We have also tried to get a response from the online 'claims portal' but nobody has responded since November. Please, please help us find some resolution before we escalate via the FOS.

We had to cancel our flights before Christmas due to covid and have been unable to get our money back even though we bought insurance from this company to cover this, they are nearly impossible to get hold of and when you do they are rude and just refuse to honour your claim, never use this company

Terrible experience on refund

I recently booked a flight with lastminute.com which offered the ability to buy cancellation insurance in the event of Covid. I did so. Sadly I tested prior to flying.

I called lastmiunte.com to cancel, and have applied to Europ Assistance. However despite multiple emails, logging all the required information I have never been given a refund.

There is no way of contacting them, no response apart from the boilerplate "send more info". No help at all, or way of contacting them.

It's been a terrible service - I would recommend no one to use them.

My ref is E21T2022068, I'm shocked at how poor they have been.

i want to make a big complain about the unbelievable bad support in the case E21T1781575.
To be safe in this special times we added the expensive „Rundum Sorglos“ insurance for our holiday via Opodo = your insurance product.
We got sick and this is one of the clearest and main covered logical parts of a travel insurance.
Our doctor confirmed that with a detailed description\confirmation and extra added that there is NO travel possibility with this symptoms, so we canceled the trip and didn’t go on the flight and opened a insurance case and uploaded the big amount of wanted documents correctly.

What was your support?:
1.A Hotline which seems to avoid to bring the customer to a human service client and thousand standard sentences to listen before choose something.
2.Never react on the open case over monthes!
3.Then when finally reacted after i urged it several times there just came a stupid standard copy\paste text with „we need to doctor confirmation“.
4.After i wrote my critic and that the „needed“ documents are online eitherway came the next incompent answer like „our health team checked it and made the decission that our insurance is not covering it“

This is the oposite of „rundum sorglos“, as it’s worst level of customer service and incompetence.
It makes worries instead of correctly helping the customers.

I will open a lawyer case against this cheating business, unbelieveable!!!

Scam company, they give you a run around then just denied the claim.
they take your money and do nothing a waste of money and time, if i knew what they were like i would have used a more trustworthy and honist insurance company

I have been trying for months to get a refund after my partner had an accident and was hospitalised. They don't even read your messages, just string you along by telling you to send more evidence till you give up. Don't tick the box for insurance when you buy ryanair tickets, just buy insurance seperately.
File number : E21T1711064
Claimant: Edvards Ušackis

Update: Even after providing this they are claiming that I need proof that the claimant payed for all the expenses even though their terms and conditions don't state this. Does this mean you do not allow people to make a claim for children because the child themselves didn't pay for the hotel and flight ?

Their whole business model relies on you missing one tiny piece of evidence such as your name not being on the card which paid for the hotel or the proof of cancellation being a screenshot instead of an email (many companies don't send email confirmations for cancellations, such as VRBO). They will do everything they can to reject your claim, no matter the troubles you've been through.

Very disappointed. 4 months of sending multiple documents to them, both via e-mail and post mail. They continue to request more documents - one at a time - and takes weeks to answer. Suddenly they just closed my case. I paid extra for this service and didn't get anything from it.

Absolute scam avoid at all costs.
I was unable to fly after getting covid the day before my flight. I’d added cancellation cover with Vueling which included covid. After submitting the claim and providing all the documents requested I was then told my claim cannot progress until I provide full medical records to show I had covid. I explained that the only confirmation is the NHS email or the app however they said neither is acceptable. After months or ignored messaged and emails I finally got a response having emailed their Belgium sister company. The reply was instant and they agreed to the full refund within 7 working days. Still no refund a month later and again radio silence when trying to email or message on their portal. They are the biggest scam and must surely be going into administration or something to be ignoring all of their current claims! I wish I’d read these reviews before I purchased and got involved with them!

Very very bad. All documents are uploaded more then a month ago and its still silent from their side. Called / emailed multiple times no reaction. Horrible!! Never book an insurance with them!!

ClaimnummerE21T1623846

sorry but you really ask unnecessary questions. In Croatia we don't have a family book (in most country's you don't have that). You can see my mother her name in her passport and my uncle his death certificate, her name is underneath it. Sorry but this is just crazy.

this question;
Please note that we do not accept partial screenshots. Please send us the document in full in the correct format.

I can not send a full email to you guys as it is a long email from EDREAMS. i need to screenshot it. comeeeee on send me an email address where I can send all the information to instead of talking around with a stupid system you have.

Why does it take so long to get 92 EURO BACK? for real? A) my uncle passed away i needed to change my ticket because it was not going very well with him. THANK GOD i did that as he passed away IN FRONT OF ME. he was not in the hospital he was at home he could not eat or sleep and he was just over 40 KG so we you need a MEDICAL DOSSIER of what? please contact the hospital in CROATIA maybe you will receive it somewhere next year?!??!?!?!

just give me my money back you are THIEVES THAT IS WHAT YOU ARE!!!!!!!!!!!

PEOPLE NEVER BOOK A TRAVEL INSURANCE WITH THIS COMPANY. I HAVE BEEN WAITING ON MY MONEY FOR 3 MONTHS NOW.

Absolute scumbags, provided all the evidences and in fact I have an email which confirmed that they will reimburse my money for the tickets from Spain back to UK but still saying “your claim has been denied” and putting all the b*, NEVER EVER use this company OPODO,GCC & some other travel companies (they are all the same) and run by some scammers sitting remotely either in Europe or india (call centres) and extremely unprofessional and absolute disgrace to the travel industry.They are only here to take your money and all the documents you provided them as if they have some other motives to use your documents for some purposes so now be very careful and keep an eye as it could be a case of ID theft or so.
Can’t trust such scumbags.
I even saw all these reviews but thought they might behave slightly different and prove me wrong But “No” they are absolute scammers.
I should have given them -Minus -100 rating
Started claim back in August/Sep 2021 and denied on 18/11/21
Claim # E21T1587346
So now let’s see what they will have to say ,after I told them that ,I have in writing from their company that minimum i will be reimbursed my Air Tickets money from Spain Back to UK…
Prove people wrong if you guys are not scammers…
And don’t come up with your standard reply
“Oh we are sorry bla bla bla BS

Claim got denied because 'pandemics' are not included in the coverage.

Doctor's certificate clearly mentions that I couldn't travel due to astma developments, which made me sick.

This is the worst service ever, don't recommend using it. Thieves get more respect than people like this.

09 Nov- Till today there is no update of refund. This is really fraud organisation. My advice is dont buy insurance from this company.

04 Nov
Case: E21T1835775 (Praveen)
I would have given 0 star if I were given a choice. Recently I had applied for Schengen travel Insurance in "schengen.europ-assistance.com" for a period of 3 weeks. Later I realised that I should have applied for a month. So, I thought let me apply for the new one with extended period and cancel the existing one. So, as per their policy of cancellation, its mentioned they will refund if I cancel the policy. So, I sent an email for cancelling the policy (as they told) and requested for refund. After series of communication for 4-5 days via email (they dont have contact number to talk), they said if the policy duration is less than a month, they dont refund. How ridiculous it is and my money was not refunded.
I never had such an experience with any other insurance organisation. Additionally, they dont have contact number to talk. I think this company is a hoax and looting money. My advice is dont buy any insurance from this company. I dont think they will provide service if you claim insurance as well.

I got a reply after followup again, they said "Withdrawal right (p.2)

The Policyholder is entitled to withdraw from the Policy if the Policy has been subscribed for a period longer than one month and the Trip is not started, by notifying the Insurer within 14 days after the policy purchase date."

However, this info is provided only after purchasing the insurance which is rubbish if you are not reimbursing the insurance with less than a month period is cancelled for some reason.

Claim number: E21T1375871

I made this claim over 2 months ago, as I could not go on holiday due to being sick with Covid-19. I have been stuck in an endless loop where the reimbursement team (though this seems more like a machine rather than a logical thinking person) is constantly requesting documents, some of which is very difficult to provide during this sort of global pandemic, such as a medical report confirming my diagnosis. I still went above and beyond to procure the documents, providing so much evidence that the decision to reimburse me should be obvious. But I am still being hounded to provide documents, some I have already provided, which suggests that either my claim is not being reviewed but stuck in the system, or whoever is reviewing my claim is messing with me and has no interest in doing the appropriate thing and reimburse me.

Either way, the service provided has been awful, with no real communication with a human being and going in circles for over 2 months with no sign of a resolution. They simply do not care. I advise everyone to avoid this terrible company at all cost! It is pointless to make a claim with them!

Flexible ticket Claim number E21T1694521
Booking reference
8063093002
K Sebastiane

No response from Europe Assistance. Totally unprofessional. Impossible to speak to someone. Never use them or Opodo. Complete disaster - these people add to the stresses of having to claim for a changed trip rather than support.

After getting home my trip (which I was hospitalized while on) I went to europ assistance's site.

After making an account and attempting to enter my policy number on I was met with an error saying that my policy number could not be found. Terrible service.

Policy Number: NOBBDD
Request: E21T1798087

claim E21T1433995
People i can write a lot about Europ insurance , do not take this insurance company briefly, they are scammers and thieves, they find 1000 reasons not to pay, it is difficult to chat with them and the phone is not answered.

It is a fraud.
They have a false claim (misleading advertisement) that their visa "Meets all European regulation requirements". BE CAREFUL, THEIR INSURANCE IS NOT SUFFICIENT FOR SCHENGEN VISA APPLICATION. Embassy requested us to bring another insurance because insurance needs to comply with:
"Insurance certificate of all-risk medical travel insurance, valid for all Schengen countries - covering EUR 30000 for your stay has to be provided, including repatriation. It must not exclude pandemic illnesses like SARS-CoV-2/COVID-19. Between 1st of November until 31st of March, Winter Sport must be included!"

And Europ Assistance not returning money if the embassy request another insurance instead of their even though on the main page they claim that they will make "Reimbursement in case of visa refusal". They say that their insurance rejection of the embassy is not VISA rejection so if the embassy is kind enough to wait for you to fix documents and bring another insurance Europ Assistance thinks that this is enough for them to not return the money. This is just outrageous!

Policy number: 3301134025

I am trying to see my claim status with Europe assistance on an insurance I took out with Ryanair. The e claim was filed over 3 weeks ago, but I cannot check the status or can I get any joy out of a Spanish (Madrid) phone number, and no one replies to any emails ... The claim reference is E21T1554355 if europe assistance can see this .