Euro Car Parts Reviews 

I'm going to be honest every time I go to Euro car parts. The service from the desk staff is fantastic. Always happy to help. Thank you!

I can’t give zero stars but if I could I would. Ordered Monday morning received a text my order is ready to collect. Arrived to collect my order to be told it’s sadly not there as it’s coming from Basildon branch. So advised I’m not around until Friday so will collect then. Arrived Friday to be told it’s on its way from Basildon… I know the a127 traffic is bad but not 4 days bad! The order was then made by the lady again in which I collected the next and had to pay again loosing the 30% off which I had originally got.. to also be told I won’t be receiving my refund until the original items arrive… this is absolutely unacceptable and very customer service. I will not be using euro car parts again. If you are local to Southend I highly recommend GSF who was able to fulfill my order on the same day and provided what could only be described as exceptional service from beginning to end.

Hi they customer service team at euro car parts I am very happy with the service I cot from your team
I.look.two.buy from you again very soon
Thanks again
Alexander mornkng

Quality parts at very decent prices and regular discounts and promotions. If not in stock always next day collection. App is very user friendly and order process nice and simple. Any returns are equally straightforward. Staff super helpful and very friendly.

I have been trying to make a purchase online which Euro Car Parts and your system will NOT let me pay for it. I have tried 6 times via Apple Pay and entering my same card details with no luck. My card is a NatWest Master Debit card. When I entered my card manually I even had to authorise this transaction on my banking app to approve to find out Euro Car Parts system then said payment failed. So I suggest you sort out your system otherwise you will lose my custom and lots more customers.
😡😡😡😡😡😡😡😡😡😡

Regularly use this company to order service parts such as oils, filters and washers. Never had an issue.

Ease of ordering and collecting

Helpful, efficient and friendly. Great customer service.

In stock and a good price - nothing more to say really.

Ordered an item on Friday for delivery on Saturday. Went to the store on Saturday only to be told the order didn't show up on the system and that it will come on Monday; agreed to that. Left work mid day in the sweltering heat to collect the item only to be told it is not there and will come the following day. With no choice left, went back. Returned on Tuesday, only to be told the transaction hasn't gone through. Thankfully I could pay again and buy the item. Not sure whose fault it is, but the experience wasn't good tbf.

Close by, great helpful knowledgeable staff and the added benefit they always have something i need at the right price

My son ordered a battery in February. Delivery window was completely wrong and the battery took 2 weeks to arrive.

By mid June, the battery was leaking.

Contacted them for an return or replacement and they ask questions for answers already given then blame my son for ordering the wrong battery. This despite the fact that their registration search showing the battery as compatible.

I will never deal with them again. They're making it impossible to rectify the problem, a problem that shouldn't occur so soon after purchasing their recommended battery.

My order has not been delivered. There was an attempt and I missed the ring call, although I was at home but on a phone call. I booked for re-delivery on Monday 6th July and surprised that I have not seen anyone till date.

There was no information nor update on the schedule of delivery and no phone call nor text message, like other sellers do!

I am not happy at all with this quality of customer service.

Thanks.

Victor

I placed the order online had item delivered well inside the delivery time, Delivered by very helpful driver called Jim who took it right into my doorway as I could not lift it. Thank you

Used euro car parts for the first time today since 2024, today's visit reminded me why i stopped using them, i cannot believe how expensive they are, ripping people off selling budget products at sky High premium prices.

I ordered some spare parts yesterday evening; they said they’d be here tomorrow morning at 9.00 – 9.30 am. I waited until 11.00, but no one turned up. I rang them to ask where the spare parts were; the operator said they were with us and would be with you soon. Two hours later, I still hadn’t received them. I rang again and they said to wait 10 minutes, but in the end, by 2.00 pm, I still hadn’t received them. Belshill’s service is appalling; it’s not worth wasting your time, which nobody will pay you for.

Can't fault ECP, they've always got a great stock of items, service in their Peterborough Fengate branch is awful, not for customer service, but speed, when they have 10+ people queuing, and only one person serving, it makes the entire process beyond ridiculous. However, I will continue to use them as barring this one fault, they are great!

Very good service