My only problem is when either collecting or going into the shop to buy, you only have one staff member at the till,If its busy you tend to have to wait along time.other than that it’s great 👍
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Review summary
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Reviews shaping this summary
Ordered online on Sunday, delivery should have been Tuesday and ended up coming on Saturday, not ideal but it happens Still can't fault the products and customer service helped me
Company replied
Had to exchange a purchase I made online. The service I received at Tamworth ( Fazeley) was excellent. Particular mention for Lucy, who was informative, friendly and polite. I was able to replace my p... See more
Can't fault ECP, they've always got a great stock of items, service in their Peterborough Fengate branch is awful, not for customer service, but speed, when they have 10+ people queuing, and only one... See more
Company details
Written by the company
Buy Online today, by web or app. Over 250 Branches Nationwide with FREE Click & Collect.
Euro Car Parts Details
Written by the company
- CAN'T GET THROUGH?
- New Hotline Number: 0203 788 7828
- FAST REPLY NEEDED?
- New Fast E-Mail: ECPTP@eurocarparts.com
- EMERGENCY CONTACT?
- New Hotline Number: 0203 788 7828 -- Available Monday - Saturday, 9:00am - 5:30pm
Contact info
Danny Morson Way, B78 1SE, Tamworth, United Kingdom
- +44 (0) 203 788 7842
- ECPTP@eurocarparts.com
- www.eurocarparts.com
3.8
Great
32K reviews
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My order has not been delivered
My order has not been delivered. There was an attempt and I missed the ring call, although I was at home but on a phone call. I booked for re-delivery on Monday 6th July and surprised that I have not seen anyone till date.
There was no information nor update on the schedule of delivery and no phone call nor text message, like other sellers do!
I am not happy at all with this quality of customer service.
Thanks.
Victor
6 July 2026
Reply from Euro Car Parts
Hi,
Thank you for your understanding and giving me the opportunity to address your concerns.
Once again, please accept my apologies for any inconvenience caused. We aim to provide our customers with the best level of service possible and will continue to use valuable feedback like yours to improve our process and services.
As we have addressed all your concerns raised, we will close this matter now but, if you do have any further queries, please don’t hesitate to contact us.
Regards,
I placed the order online
I placed the order online had item delivered well inside the delivery time, Delivered by very helpful driver called Jim who took it right into my doorway as I could not lift it. Thank you
7 July 2026
Unprompted review
Euro car parts Prices are a joke
Used euro car parts for the first time today since 2024, today's visit reminded me why i stopped using them, i cannot believe how expensive they are, ripping people off selling budget products at sky High premium prices.
8 July 2026
Unprompted review
Reply from Euro Car Parts
Hi,
Thank you for taking the time to leave a review.
We take all our customer feedback seriously, whether it’s positive or negative, because we’re always looking at ways we can improve our service.
We would like the opportunity to address your concerns, but we are unable to contact you directly. If you would kindly email ecptp@eurocarparts.com one of our representatives would be happy to get in touch and look into this for you.
Regards
I ordered some spare parts yesterday…
I ordered some spare parts yesterday evening; they said they’d be here tomorrow morning at 9.00 – 9.30 am. I waited until 11.00, but no one turned up. I rang them to ask where the spare parts were; the operator said they were with us and would be with you soon. Two hours later, I still hadn’t received them. I rang again and they said to wait 10 minutes, but in the end, by 2.00 pm, I still hadn’t received them. Belshill’s service is appalling; it’s not worth wasting your time, which nobody will pay you for.
8 July 2026
Unprompted review
Reply from Euro Car Parts
Hi,
Thank you for taking the time to leave a review.
We take all our customer feedback seriously, whether it’s positive or negative, because we’re always looking at ways we can improve our service.
We would like the opportunity to address your concerns, but we are unable to contact you directly. If you would kindly email ecptp@eurocarparts.com one of our representatives would be happy to get in touch and look into this for you.
Regards
Always a great stock of items, counter service could improve drastically!
Can't fault ECP, they've always got a great stock of items, service in their Peterborough Fengate branch is awful, not for customer service, but speed, when they have 10+ people queuing, and only one person serving, it makes the entire process beyond ridiculous. However, I will continue to use them as barring this one fault, they are great!
24 February 2026
Reply from Euro Car Parts
Hi,
Thank you for taking the time to leave a review.
We take all our customer feedback seriously, whether it’s positive or negative, because we’re always looking at ways we can improve our service.
Your comments have been passed to the relevant department who are looking into the points you’ve raised and will be in contact shortly.
Regards
The staff was very helpful and polite
The staff was very helpful and polite , opened up on time
29 June 2026
Items not delivered, no response from customer services
Ordered two items from them last month. Since then I've had no updates, the items haven't been delivered, and despite attempting to contact by both email and phone, have had no reply from Euro Car Parts. I'll give it another day or two, but if they continue not to reply I think my only option will be to do a chargeback through my credit card.
24 June 2026
Unprompted review
Reply from Euro Car Parts
Hi
Thank you for your understanding and giving us the opportunity to address your concerns.
Once again, please accept my apologies for any inconvenience caused. We aim to provide our customers with the best level of service possible and will continue to improve our processes based on valuable feedback like yours.
As a valued LKQ Euro Car Parts customer, we hope to see you shop with us again soon.
Regards
Excellent service
Very good service, prices can be higher than online but you can collect same day.
12 June 2026
Everything was good great seller
Everything was good great seller
Will deal with them again
14 March 2026
Reply from Euro Car Parts
Hi,
Thank you for taking the time to leave a review.
We take all our customer feedback seriously, whether it’s positive or negative, because we’re always looking at ways we can improve our service.
We would like the opportunity to address your concerns, but we are unable to contact you directly. If you would kindly email ecptp@eurocarparts.com one of our representatives would be happy to get in touch and look into this for you.
Regards
Don't have to pay in advance
Don't have to pay in advance, just reserve and pay when collection
28 June 2026
No problems at all
All good. I got the wrong filter because the web site didn't have a pic, exchanged in the shop with no problems at all.
3 April 2026
Good customer service
24 March 2026
Scunthorpe branch
Scunthorpe branch. Poor young man at the front desk having to deal with a queue of 7 people, with staff in the back office drinking coffee and doing naff all. Appalling customer service. I would suggest that management get the cctv footage from Saturday 4th July 2026 between 1.30pm and 1.50pm and review working practices.
4 July 2026
Unprompted review
Reply from Euro Car Parts
Hi
Thank you for your understanding and giving us the opportunity to address your concerns today.
Once again, please accept my apologies for any inconvenience caused. We aim to provide our customers with the best level of service possible and will continue to improve our processes based on valuable feedback like yours.
As a valued LKQ Euro Car Parts customer, we hope to see you shop with us again soon.
Regards
Reply from Euro Car Parts
Hi,
Thank you for taking the time to leave a review.
We take all our customer feedback seriously, whether it’s positive or negative, because we’re always looking at ways we can improve our service.
We would like the opportunity to address your concerns, but we are unable to contact you directly. If you would kindly email ecptp@eurocarparts.com, one of our representatives would be happy to get in touch and look into this for you.
Regards,
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