Ordered online on Sunday, delivery should have been Tuesday and ended up coming on Saturday, not ideal but it happens Still can't fault the products and customer service helped me
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Review summary
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Had to exchange a purchase I made online. The service I received at Tamworth ( Fazeley) was excellent. Particular mention for Lucy, who was informative, friendly and polite. I was able to replace my p... See more
My only problem is when either collecting or going into the shop to buy, you only have one staff member at the till,If its busy you tend to have to wait along time.other than that it’s great 👍
Can't fault ECP, they've always got a great stock of items, service in their Peterborough Fengate branch is awful, not for customer service, but speed, when they have 10+ people queuing, and only one... See more
Company details
Written by the company
Buy Online today, by web or app. Over 250 Branches Nationwide with FREE Click & Collect.
Euro Car Parts Details
Written by the company
- CAN'T GET THROUGH?
- New Hotline Number: 0203 788 7828
- FAST REPLY NEEDED?
- New Fast E-Mail: ECPTP@eurocarparts.com
- EMERGENCY CONTACT?
- New Hotline Number: 0203 788 7828 -- Available Monday - Saturday, 9:00am - 5:30pm
Contact info
Danny Morson Way, B78 1SE, Tamworth, United Kingdom
- +44 (0) 203 788 7842
- ECPTP@eurocarparts.com
- www.eurocarparts.com
3.8
Great
32K reviews
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Deliver the next day after ordering
Deliver the next day after ordering, very good service
12 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My Sunday off and my car needs to be…
My Sunday off and my car needs to be fixed. ABS sensor broken. Euro Car Parts are fortunately open on a Sunday. I check online, the part is in stock, I ring to double check it's the right part and in stock. Yes, and it's reserved for you. Arrive in store after a 30 min drive, take my payment and go to get the part. 30mins later, it is not found. Another 30min drive home empty handed. Apparently they can get one in on Tuesday. I can travel 5 mins to get one on Tuesday.
I won't be bothering to travel to Euro Car No Parts again.
I know they'll blame my bank but my payment was taken instantly, the refund still hasn't comeback 24hrs later.
19 July 2026
Unprompted review
Reply from Euro Car Parts
Hi,
Thank you for your understanding and giving me the opportunity to address your concerns.
Once again, please accept my apologies for any inconvenience caused. We aim to provide our customers with the best level of service possible and will continue to use valuable feedback like yours to improve our process and services.
As we have addressed all your concerns raised, we will close this matter now but, if you do have any further queries, please don’t hesitate to contact us.
Regards
Ordered a part I need to get my car…
Ordered a part I need to get my car back on the road and still waiting almost 2 weeks later and now get a message from evri saying its been further delayed. Will never use them again as they took ages to tell me there was a delay their side.
7 July 2026
Unprompted review
Reply from Euro Car Parts
Hi
Thank you for your understanding and giving us the opportunity to address your concerns.
Once again, please accept my apologies for any inconvenience caused. We aim to provide our customers with the best level of service possible and will continue to improve our processes based on valuable feedback like yours.
As a valued LKQ Euro Car Parts customer, we hope to see you shop with us again soon.
Regards
Reply from Euro Car Parts
Hi,
Thanks again for taking the time to leave a review.
We’ve tried to contact you directly to address your concerns but have unfortunately been unable to reach you.
We take all our customer feedback seriously, so if this is something you would like to discuss please feel free to message us directly - if we don’t hear from you we’ll consider the case closed and will not contact you again.
Regards
I recommend this place!
I recommend this place!
I'm very satisfied for them service!
Thanks
14 May 2026
Easy to order through the website and…
Easy to order through the website and an easy collection from my local branch.
11 July 2026
Action taken.
The admin team handled my complaint well, big thank you the team in the office.
1 June 2026
Unprompted review
Reply from Euro Car Parts
Hi
Thank you for your understanding and giving us the opportunity to address your concerns.
Once again, please accept my apologies for any inconvenience caused. We aim to provide our customers with the best level of service possible and will continue to improve our processes based on valuable feedback like yours.
As a valued LKQ Euro Car Parts customer, we hope to see you shop with us again soon.
Regards
Every single time my husband had to…
Every single time my husband has to collect something from the Crawley branch in Manor Royal, it is hell. It’s slow, staff are slow, I’ve currently been sat in the car for 20 minutes while he was meant to pop in to collect a couple of items. Why??!!??!! I can see about 4 people waiting - no one has left since I’ve been here?? Where do you hire these people from?? Avoid, avoid, and avoid a bit more. Pay the extra and go somewhere else.
17 July 2026
Unprompted review
Reply from Euro Car Parts
Hi
Thank you for your understanding and giving us the opportunity to address your concerns.
Once again, please accept my apologies for any inconvenience caused. We aim to provide our customers with the best level of service possible and will continue to improve our processes based on valuable feedback like yours.
As a valued LKQ Euro Car Parts customer, we hope to see you shop with us again soon.
Regards
I've tried ordering a battery from…
I've tried ordering a battery from these clowns twice now with no luck.
Both times I've paid for DPD premium delivery. Both times its been sent as a standard delivery with EVRI. Both times it seems to reach their hub and go no further.
I've now sent 4 emails over the last 5 days with absolutely no response.
Not only do they break consumer rights law, they just don't care and won't refund my money.
I will never use eurocarparts again.
16 July 2026
Unprompted review
Reply from Euro Car Parts
Hi,
Thank you for taking the time to leave a review.
We take all our customer feedback seriously, whether it’s positive or negative, because we’re always looking at ways we can improve our service.
Your comments have been passed to the relevant department who are looking into the points you’ve raised and will be in contact shortly.
Regards
Thanks top customer satisfaction
Had a slight issue with an item i purchased,
Keeleigh. R from customer services helped resolve issue , thanks much appreciated top customer satisfaction, I always use euro car parts
23 May 2026
Unprompted review
Reply from Euro Car Parts
Hi
Thank you for your understanding and giving us the opportunity to address your concerns.
Once again, please accept my apologies for any inconvenience caused. We aim to provide our customers with the best level of service possible and will continue to improve our processes based on valuable feedback like yours.
As a valued LKQ Euro Car Parts customer, we hope to see you shop with us again soon.
Regards
I brought a battery and had it…
I brought a battery and had it delivered. It was for the car i registered for and it was 2inches o small. I had no time to re order so had to use a piece of wood to take up slack on battery clamp.
8 July 2026
Reply from Euro Car Parts
Hi,
Thank you for taking the time to leave a review.
We take all our customer feedback seriously, whether it’s positive or negative, because we’re always looking at ways we can improve our service.
Your comments have been passed to the relevant department who are looking into the points you’ve raised and will be in contact shortly.
Regards
Reply from Euro Car Parts
Hi,
Thank you for taking the time to leave a review.
We take all our customer feedback seriously, whether it’s positive or negative, because we’re always looking at ways we can improve our service.
Your comments have been passed to the relevant department who are looking into the points you’ve raised and will be in contact shortly.
Regards
Absolutely disgusting service on 2…
Absolutely disgusting service on 2 separate occasions from same staff member at Borehamwood branch. He should be train properly how to speak to customers.
14 July 2026
Unprompted review
Reply from Euro Car Parts
Hi,
Thanks again for taking the time to leave a review.
We’ve tried to contact you directly to address your concerns but have unfortunately been unable to reach you.
We take all our customer feedback seriously, so if this is something you would like to discuss please feel free to message us directly - if we don’t hear from you we’ll consider the case closed and will not contact you again.
Regards
Customer service follow up was excellent - Ordered a bulb
Update - Having left a review on here, I was contacted by Keeleigh from Euro Car Parts, she apologised for the issue and said she would look into it, Keeleigh promptly did so and got back to me with the reason for the return, turns out it was a stocking issue in the warehouse and the bulb was not available anymore, (that must be an opportunity for improvement by the developers!). All money refunded and a very nice discount off further parts from ECP and more importantly, faith in ECP restored.
Stars increased to 5 to reflect this and the original review left for context (PS the Left in the dark bit was a tad tongue in cheek in case anyone missed it.)
**Ordered a bulb , got all the delivery info and waited in for its arrival, never arrived, then got an email saying my return had been completed, no message to say why or what happened, just left in the dark! Did get refunded all my money though. **
7 July 2026
Reply from Euro Car Parts
Hi,
Thank you for taking the time to leave a review.
We take all our customer feedback seriously, whether it’s positive or negative, because we’re always looking at ways we can improve our service.
Your comments have been passed to the relevant department who are looking into the points you’ve raised and will be in contact shortly.
Regards
Reply from Euro Car Parts
Hi,
Thank you for taking the time to leave a review.
We take all our customer feedback seriously, whether it’s positive or negative, because we’re always looking at ways we can improve our service.
Your comments have been passed to the relevant department who are looking into the points you’ve raised and will be in contact shortly.
Regards
Always have any part required and…
Always have any part required and always at a good low price.
7 July 2026
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