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Verification in eToro will take approximately up to 5 business days if all the required documents are submitted.

During this time our teams will be going over the details and documents that have been submitted to make sure we verify your account according to the latest regulatory requirements.

Should we require any further information, we will be sending you an email to the registered email address with the required additions. These might include any issues with the documents submitted like a lack of details, or a problem with the eligibility of the document.

These are regulatory obligations from eToro as a regulated financial institution.

On Deposits at eToro

Deposits on eToro are divided into instant payment methods and ones that might take longer like a Bank Transfer.

Instant payments like Credit Card, e-wallets and others will appear immediately on your eToro account.

Other methods might take several business days to arrive depending on the payment provider chosen. When sending a Bank Transfer, please make sure to take the bank details from the eToro platform according to the chosen currency.

It is of the utmost importance to include the unique Transaction ID to allow eToro to efficiently recognize the transfer and credit your investing account.

Caution - 3rd party payments are prohibited. eToro will ONLY accept payments done from a method of payment under the eToro account owner’s name.

Business Accounts - Business related funds should ONLY be sent once a Corporate Account is established. Please contact our customer service teams here: https://www.etoro.com/customer-service/ for guidance on opening a Corporate Account BEFORE depositing.

Key points on Withdrawals at eToro

Withdrawals at eToro have a flat fee of $5 USD. *Except in the USA where we do NOT charge a withdrawal fee.

A withdrawal in eToro has 2 stages. Once received, the request to withdraw will be processed by our teams within 2 business days.

Following the processing, a withdrawal will take an additional 3-8 business days until the funds arrive to the used method of payment.

It is important to note that this time period depends entirely on the payment service provider.

Emails will be sent at both stages confirming the request was received, that the withdrawal has been processed and to which method of payment it was withdrawn.

If for any reason, the withdrawal is not processed, we will send an email with all the details. Users can track the status of their withdrawals here: https://www.etoro.com/portfolio/history/cashflows

Our customer service team is available via https://www.etoro.com/customer-service/ to assist should there be any issue that might arise.

Exploring eToro's Virtual Account

eToro provides all registered users with a Virtual account that perfectly imitates the real account with an initial amount of $100,000 to trial the platform without risking users’ own funds.

This is a safe environment to learn all about the platform and its unique features like CopyTrading, Smart Portfolios and more.

All about Trading/Market Disruptions

Trading disruptions are situations in which markets cease to function regularly, usually defined by fast and extensive movements in the market. There is no one specific reason for this - they can derive from unusual trading (such as a crash or a pump) or physical threats to the stock market.

No matter what the case is, trading disruptions are a result of the unusual conditions in the market, which can cause panic and disruptions to trading.

Why you might not be able to open or close a position during a market disruption

1. Lack of liquidity, or inability to receive pricing from our liquidity providers
2. A stock might be halted by the exchange
3. Inability to open SELL positions due to an asset being “unborrowable”
4. An unborrowable asset is an asset that won’t be lent out to short-sellers, which might happen when there is no one willing to lend out the asset.

On eToro, the SELL side is not available when the asset is unborrowable.

To know more on the difference between SELL and closing a position on eToro, go here: https://www.etoro.com/trading/buy-sell-and-close-position/

5. Extreme volatility on different asset types.

In general, when an asset is not available during halting periods, set order rates that are triggered (Stop Loss, Take Profit) during the halt will be executed on the next available executable rate when trading resumes.

If you cannot find an answer to your question here, our Help Center may have all the answers you need: https://www.etoro.com/customer-service/help/

With more than 25 million users from over 140 countries and more than 3000 financial instruments including stocks, commodities, crypto, indices, and ETFs, eToro continues to revolutionize online investing.