Case 09062341 My experience with eToro has been a complete mess. Every customer service agent gives a different answer. First they tell me I am eligible for a reward and should deposit money. A... See more
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It was an exceptional experience, much appreciated. I'm happy to have been able to meet other investors, and to do so during a major sporting event with first-rate treatment was fantastic. As always,... See more
One of the greatest brokers! I am with eToro for 3 years now and I am very satisfied. Never had any major issues. I am a long-term stocks investor. Also: I am copytrading other successful traders... See more
Company replied
Hello, The event was very well organized by the entire Toro staff, providing an excellent welcome. It was a great opportunity to meet and interact with Toro investors and our personal advisor... See more
Company details
About eToro
Written by the company
Some FAQs
About Account Verification
Verification in eToro will take approximately up to 5 business days if all the required documents are submitted.
During this time our teams will be going over the details and documents that have been submitted to make sure we verify your account according to the latest regulatory requirements.
Should we require any further information, we will be sending you an email to the registered email address with the required additions. These might include any issues with the documents submitted like a lack of details, or a problem with the eligibility of the document.
These are regulatory obligations from eToro as a regulated financial institution.
On Deposits at eToro
Deposits on eToro are divided into instant payment methods and ones that might take longer like a Bank Transfer.
Instant payments like Credit Card, e-wallets and others will appear immediately on your eToro account.
Other methods might take several business days to arrive depending on the payment provider chosen. When sending a Bank Transfer, please make sure to take the bank details from the eToro platform according to the chosen currency.
It is of the utmost importance to include the unique Transaction ID to allow eToro to efficiently recognize the transfer and credit your investing account.
Caution - 3rd party payments are prohibited. eToro will ONLY accept payments done from a method of payment under the eToro account owner’s name.
Business Accounts - Business related funds should ONLY be sent once a Corporate Account is established. Please contact our customer service teams here: https://www.etoro.com/customer-service/ for guidance on opening a Corporate Account BEFORE depositing.
Key points on Withdrawals at eToro
Withdrawals at eToro have a flat fee of $5 USD. *Except in the USA where we do NOT charge a withdrawal fee.
A withdrawal in eToro has 2 stages. Once received, the request to withdraw will be processed by our teams within 2 business days.
Following the processing, a withdrawal will take an additional 3-8 business days until the funds arrive to the used method of payment.
It is important to note that this time period depends entirely on the payment service provider.
Emails will be sent at both stages confirming the request was received, that the withdrawal has been processed and to which method of payment it was withdrawn.
If for any reason, the withdrawal is not processed, we will send an email with all the details. Users can track the status of their withdrawals here: https://www.etoro.com/portfolio/history/cashflows
Our customer service team is available via https://www.etoro.com/customer-service/ to assist should there be any issue that might arise.
Exploring eToro's Virtual Account
eToro provides all registered users with a Virtual account that perfectly imitates the real account with an initial amount of $100,000 to trial the platform without risking users’ own funds.
This is a safe environment to learn all about the platform and its unique features like CopyTrading, Smart Portfolios and more.
All about Trading/Market Disruptions
Trading disruptions are situations in which markets cease to function regularly, usually defined by fast and extensive movements in the market. There is no one specific reason for this - they can derive from unusual trading (such as a crash or a pump) or physical threats to the stock market.
No matter what the case is, trading disruptions are a result of the unusual conditions in the market, which can cause panic and disruptions to trading.
Why you might not be able to open or close a position during a market disruption
- Lack of liquidity, or inability to receive pricing from our liquidity providers
- A stock might be halted by the exchange
- Inability to open SELL positions due to an asset being “unborrowable”
- An unborrowable asset is an asset that won’t be lent out to short-sellers, which might happen when there is no one willing to lend out the asset.
- Extreme volatility on different asset types.
On eToro, the SELL side is not available when the asset is unborrowable.
To know more on the difference between SELL and closing a position on eToro, go here: https://www.etoro.com/trading/buy-sell-and-close-position/
In general, when an asset is not available during halting periods, set order rates that are triggered (Stop Loss, Take Profit) during the halt will be executed on the next available executable rate when trading resumes.
If you cannot find an answer to your question here, our Help Center may have all the answers you need: https://www.etoro.com/customer-service/help/
With more than 25 million users from over 140 countries and more than 3000 financial instruments including stocks, commodities, crypto, indices, and ETFs, eToro continues to revolutionize online investing.
Contact info
London, United Kingdom
- https://www.etoro.com/customer-service/
- www.etoro.com
You should know
4.1
Great
31K reviews
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Non existent customer service
Currently with Moneyfarm and was looking into transferring my ISA over to eToro so emailed in a query as wanted some information before doing so.
They closed the query and refused to help because they'll only help if it's from the email registered to my account. If they'd paid attention to my query they'd know I don't have an account yet. If I have a query regarding opening an account and they won't answer because I don't have one, I most certainly won't be giving them any money.
Resubmitted this review as response from Etoro told me to submit a support ticket as a visitor, that’s what I did initially and it got closed.
21 April 2026
Unprompted review
Reply from eToro
Hello Craig,
We appreciate you providing requested details. Your case has now been escalated to our relevant support teams for further support.
Best regards,
Maria
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Hello Craig,
We are sorry to hear about the difficulties you faced with our customer service while inquiring about an ISA transfer. Your frustration is understandable, particularly when trying to gather essential information before committing to a new account. Please accept our apologies for the inconvenience, and thank you for providing this feedback, which is vital for our ongoing improvements.
We have reached out to you via a private message on Trustpilot to request your ticket number so we can escalate your case and provide further assistance. We appreciate your prompt reply and look forward to help you.
Best regards,
Maria
Imposible to contact any human only Al
Imposible to contact any human only Al. When trying to open a cash ISA asking many questions regarding $ deposits not £. Now trying to close my account and unsubscribe also impossible. Hopeless app.!!!!!
22 April 2026
Unprompted review
Reply from eToro
Hello Graham,
We appreciate you providing your details. Your case has been successfully escalated to our specialist teams for further support.
Best regards,
Maria
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Hello Graham,
We are sorry for the difficulties you have faced with our support services while seeking assistance regarding your cash ISA and the process for closing your account.
Ensuring our users have access to responsive and human support is a priority for us, and we are committed to helping you. To move forward, we have reached out to you via a private message on Trustpilot to request your ticket number or username.
Please provide these details as soon as possible so we can verify your account and escalate your concerns to the appropriate team for further support.
Best regards,
Maria
i sent money to them they kept it wile…
i sent money to them they kept it wile the stock market was low and when markets came back to top released the money to my account. really crap.
i have already mentioned it with your service team and they have replied
"Hi Mehran,
I apologize for the inconvenience.
Please let me know if this issue arises again, and I will be happy to assist you.
Best regards"
18 April 2026
Unprompted review
Reply from eToro
Hello Mehran,
We require your username or ticket number to initiate a formal investigation and ensure your case reaches the appropriate department. As these details are missing, please provide them to our Social Team on X or Facebook for further assistance.
Another option is to arrange a phone consultation with our Customer Service team by following this link: https://calendly.com/etoro-customer-service.
Best regards,
Maria
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Hello Mehran,
To ensure our practices never intentionally disadvantage our clients, we operate as a regulated firm subject to regular audits and strict oversight.
We would like to investigate your specific situation, but we need additional information to escalate your case. We have already reached out via Trustpilot to request your ticket number or username; we look forward to your prompt reply so we can assist you further.
Best regards,
Maria
By now a great app to invest!!!
21 April 2026
Unprompted review
Reply from eToro
Hello Einar,
We are delighted to hear that you are enjoying your investing experience with our app! Your positive feedback is much appreciated!
Cheers!
Maria
What a pain in the butt trying to open an eToro cash Isa
What a pain in the butt trying to open an eToro cash isa, I mean really, if you live in the UK just don't bother, you'll never work it out!!! Surprised nobodies commented on the complicated nonsense they request. Just not worth the stress of answering questions that have totally no connection with the application. I went elsewhere.
21 April 2026
Unprompted review
Reply from eToro
Hello there,
We are sorry to hear about the challenges you faced while trying to open a cash ISA, and we regret that our application process did not meet your expectations. To provide this service, an eToro account is required.
As a regulated firm, we must conduct a Know Your Client (KYC) verification process for all users. This regulatory requirement helps us understand our clients, determine service suitability, and contributes to global efforts to prevent fraud and money laundering. Consequently, all new users are asked to complete an Economic Profile on our platform to help us identify the most appropriate features for them.
We hope this overview has clarified our procedures and provided further insight into our service offerings. We wish you great success in all your future endeavors.
Kind regards,
Maria
Great platform and excellent support…
Great platform and excellent support from the eToro team. The interface is intuitive, API is great initiative. A special thanks to my account manager, Austin Hang, for the guidance and responsiveness. Highly recommend!
20 April 2026
Reply from eToro
Thank you for your kind words!
Not great really.
Not great really.
Forced to make a deposit in order to verify the account but it won't let me put those funds in an isa and to withdraw the funds it wants to charge a fee.
Customer service no reply after contacting them twice.
They're basically the anti-Nutmeg so far.
Edit: contacted by Christian from Etoro who kindly explained that Moneyfarm are the ones not getting back to me. However the whole association between the 2 is still somewhat misleading and no solution was offered to my funds stuck in etoro with the 5 dollar ransom (a small ransom to be sure except when viewed as a proportion of the funds held)
16 April 2026
Unprompted review
Reply from eToro
Hello Alexander,
We appreciate you sharing your details. Your case has been escalated to the relevant departments, and we are pleased to note that they have already reached out to you.
Should you require additional assistance from our team, you may schedule a consultation directly through the following link:
https://calendly.com/etoro-customer-service.
Warm regards,
Maria
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Hello Alexander,
We value the feedback you provided, and we are sorry to learn of your disappointment. Please be aware that eToro does not require deposits before an account is verified; rather, the decision to fund an account at that stage is left entirely to the client's discretion.
To see the options for adding funds to ISA check out the following link https://help.etoro.com/s/article/How-do-I-add-funds-to-my-ISA?language=en_GB. For more information, we recommend visiting our dedicated ISA resource page: https://www.etoro.com/investing/isa/.
Our withdrawal fee is a flat $5 regardless of the amount withdrawn. You can access detailed information on all the fees that are set on our Fees Page at this link: https://www.etoro.com/trading/fees/.
We apologize for the delay in receiving a response from our Customer Service team. To assist you further and ensure your case is properly escalated, we require additional details to verify your account. We have reached out via Trustpilot to request your username or ticket number; please provide this information at your earliest convenience so we can support you.
Warm regards,
Maria
The overall experience was great
The overall experience was great. Nice hosts, amazing food and beat possible seats to view the match.
13 April 2026
Reply from eToro
Vishwas Parameswaran Iyer, we’re delighted you enjoyed it!
• Overall Good but some regions better
• Overall Good but some regions better
• Would be nice to have Options Trading in Germany
• Lacks some Portfolio export data features. Would be nice to be able to export the current Portfolio state into .csv format for instance
• New Fees are hurting smaller investors -> 1 dollar per Stock Trade is a lot in percentage for smaller positions
• Benefits come and go without official notifications to clients
20 April 2026
Reply from eToro
Hello there!
We truly appreciate you taking the time to outline your experience and share your thoughts with us. While it is great to hear that your overall impression of the platform is positive, we recognize there is room for improvement. We value your input and invite you to share further suggestions through this form: rb.gy/43s4tw.
We also acknowledge your concerns regarding the updated fee structure and its effect on smaller investors. The updated commission on stock trades is essential for the enhancement of our local and global services. That said, you can still invest in our Smart Portfolios without any management fees, and both copy trading and ETFs remain commission-free.
Finally, we understand that changes to benefits can be frustrating without official notification. Please be assured that we treat every service modification with the utmost importance, aiming to give our users as much advance notice as possible in accordance with regulatory mandates. Your perspectives are essential as we work to refine our communication strategies. Should you have more specific feedback to share, we encourage you to contact our support team at https://www.etoro.com/customer-service/. We sincerely value your continued presence in our community.
All the best!
Maria
Austin Hang is looking after my account…
Austin Hang is looking after my account and he's been great help throughout and provides timely updates, thanks Austin
20 April 2026
Reply from eToro
Thank you for your kind words about Austin!
Long-time customer, but poor handling of system error
I’ve been using this broker since 2019 and never had issues until now.
Recently, my default trading currency was changed from USD to GBP without any action on my part. Even earlier the same day, trades were settling in USD as expected, so there was no clear indication that anything had changed.
As a result, a trade was executed in GBP, leading to unexpected conversion fees. When I contacted support, they acknowledged that this change may have been introduced as part of a system update, but refused to refund the conversion costs.
The issue isn’t the amount, it’s the principle. A system change that was not initiated or clearly communicated to the user should not result in the client bearing the cost.
I would have expected the broker to take responsibility and reverse the fees, especially given this was not user error. This experience has seriously impacted my trust in the platform.
UPDATE:
The broker has now responded stating that, as of 19 April 2026, the default trading currency for UK users was changed to GBP and that this was communicated in advance via email and in-app notifications.
However, I did not receive any such notification via email or within the app. Even more concerning, earlier on the same day my trades were still being processed in USD, and then later the currency switched to GBP without any clear warning at the point of execution.
Despite acknowledging this was a system-wide change, they have refused to refund the resulting conversion fees.
This reinforces my original point: a change that materially affects trading outcomes should be clearly communicated and visible at the time of execution. Passing the cost onto customers when this is not the case is, in my view, unfair.
Very disappointing handling of what should have been a straightforward issue to resolve.
FURTHER UPDATE (Case: 09019362):
eToro has now confirmed that this was a system-wide change they implemented, but maintains that the resulting conversion fees are the user’s responsibility.
Their position is that users could have selected USD or GBP when closing the trade. In practice, this is not reasonable. The option appears as a small, non-prominent dropdown that is easy to miss, particularly when closing trades quickly in response to market movements.
More importantly, this does not apply to trades executed automatically via stop loss or take profit, where no manual selection is made at all.
Combined with the fact that earlier trades the same day were still processed in USD before the sudden mid-day switch to GBP, this created an inconsistent and unclear user experience.
In my view, it is not reasonable to expect users to bear conversion costs resulting from a system-level change that was not clearly communicated in a way that reflects how the platform is actually used. They should take ownership of this.
Based on my experience, it feels like customers are expected to absorb the impact of platform changes rather than being supported when something goes wrong.
There are other brokers out there with more transparent pricing, tighter spreads, and more responsive customer service. After this experience, I would strongly encourage others to carefully compare platforms before choosing where to trade.
20 April 2026
Unprompted review
Reply from eToro
Hello Michael,
We are sincerely grateful for your loyalty to eToro since 2019 and appreciate you taking the time to share your invaluable feedback. It is clear that the recent adjustment caught you off guard, and we recognize the impact this has had on your trust in our platform. Please accept our sincere apologies for the inconvenience caused.
Clear communication is vital to your trading experience, which is why we take any service changes very seriously. While fulfilling our regulatory responsibilities, we always aim to provide our users with as much notice as possible.
If you would like to escalate your concerns, please reach out to our Social Team on X or Facebook with your username or ticket number. We value your thoughts and hope to reach a resolution that restores your confidence in our services.
Best regards,
Maria
Dealing with Austin who is a…
Dealing with Austin who is a professional and always committed to helping navigate sone tricky questions
20 April 2026
Reply from eToro
Julian, your kind words about Austin are appreciated!
good company
had a great experience with them, this is a reputable company and very good trading environment
2 February 2026
Unprompted review
Reply from eToro
Lemur Trade, thank you for your kind words!
It was easy for me to buy my first VOO…
It was easy for me to buy my first VOO through the web, also was easy to understand.
17 April 2026
Unprompted review
Reply from eToro
Manuela Thais Caroline, so glad to hear that!
Terrible platform, extortionate fees, abysmal customer service
Do not use this platform if you don't want to feel frustrated with zero customer service and extortionate fees for FX. I closed my account and it was the best thing I did this year. Learn from my experience - DO NOT USE
By the way, following the response from eToro, I refute the idea that I could have booked an appointment. I tried to do that and I was only directed back to the bots and after 30 minutes of waiting to be passed on to a human I gave up.
Also, FX fees are the highest at eToro than any comparable platform. My profits were cut in half because of outrageous FX fees.
17 April 2026
Unprompted review
Reply from eToro
Hello Allen,
We are sorry to learn about your negative experience with our platform and the fees you encountered. It is important to note that conversion fees vary based on your geographic location, the payment method used, and your specific Club level. You can find more details here: https://www.etoro.com/trading/fees/conversion/.
We appreciate you sharing your feedback concerning our customer service. For any future needs, clients have the option to book a consultation with our team through our appointment link: https://calendly.com/etoro-customer-service. Additionally, should a client feel that the support provided during a call is not satisfactory, they are always encouraged to ask for an escalation to a supervisor.
While it's unfortunate that your experience led to account closure, we respect your decision and hope you find a platform that aligns with your needs. Thank you for your insights, and we wish you all the best in your future endeavors.
Best regards,
Maria
The support does not exist
The support does not exist. For every request you make, you always and fundamentally receive the answer that the problem has been solved, and you are referred to general links that are absolutely useless. For me, this is embarrassing, inadequate, and extremely customer-unfriendly. I have closed my account.
17 April 2026
Unprompted review
Reply from eToro
Hello Kai,
We were sincerely saddened to learn that your interactions with our support team influenced your decision to close your account. While we are sorry to lose you as a client, we truly value the feedback you provided about the service you received, and be assured it will be shared with our internal teams.
For future reference, our clients can schedule a consultation with Customer Service through this link: https://calendly.com/etoro-customer-service. Furthermore, if a client is not fully satisfied with the assistance provided during the call, they are always welcome to request a conversation with a supervisor.
Best regards,
Maria
great service by my Account Manager
My account manager Constantinos Demetriou
Senior Account Manager is really helpful, supportive and effective on what i need. For me, this is the most important thing.
17 April 2026
Reply from eToro
Charalambos Philippou, we appreciate your kind words!
Efficiency and availability
Joseph knows what it does and he is always available to support.
16 April 2026
Reply from eToro
Matteo, we truly appreciate your recognition of Joseph's support and expertise!
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