Eternal Muse Reviews 

799
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers had a great experience with this company. Customers frequently mention that the heatless curlers are exceptionally soft and comfortable to sleep in, delivering stunning curls. Many people also praise the gorgeous packaging, noting that opening parcels always feels like a truly luxurious experience. Shoppers often describe the helpful support team that quickly resolves minor mistakes with kindness. Some reviewers were not happy with customer service when issues arose, pointing out unhelpful replies and frustrating difficulties with returns. Additionally, a few consumers mentioned that certain items failed to work effectively on their hair types, leaving styles flat.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the heatless curlers are soft,... See more

Quality

Users describe positive interactions with quality, consistently highlighting the exceptional softness and... See more

Customer service

People report ambiguous experiences with customer service. Many consumers praise the team for being... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of outcomes.... See more

User experience

Consumers find user experience to be positive, highlighting a smooth and comfortable process from unboxing to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After trying countless hair curlers, I finally found Eternal Muse jumbo size curler that work for my long, thick hair. These are by far the most comfortable I’ve used and super soft for frizzy hair... See more

Rated 5 out of 5 stars

I don’t really understand negative reviews, and I usually never leave any, but seeing a negative one made me want to share my honest experience to set things straight. I’m honestly so impressed with E... See more

Rated 5 out of 5 stars

I am so happy with the quality of the products ordered from Eternal Muse. I ordered the Bun Bons and Midi sized heartless curler. They are soft, comfortable, pretty, and make beautiful curls. The p... See more

Rated 5 out of 5 stars

Ordered from eternal muse. My package has arrived today and I'm very very happy with my order. The item is beautifully packaged 📦 😍 ❤️ I will highly recommend Eternal Muse very impressed with pre... See more

Company replied


Company details

  1. Hair Product Store

Written by the company

Eternal Muse, the innovative creators behind the various heatless curler sizes and Bun Bons, are renowned for their customer-centric approach and commitment to excellence. They're well known for being the most comfortable to sleep with, setting them apart as a brand that truly values quality and innovation


Contact info

4.0

Great

TrustScore 4 out of 5

799 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(799)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfection

Eternal Muse hair products continue to impress me! Everything is such an amazing quality and the packaging is simple beautiful. Don't hesitate to buy some heatless hair products as they give 10/10 results every time!

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

I was reluctant to buy as I thought it was just a lot of hype but seriously the curler is a game changer!!
My hair is naturally poker straight and normal curls with a hot tool last maybe 4-6 hours. However, i used the ‘original size’ heatless curler straight after I had washed and dried my hair, went straight to bed with it in, took it out at 7am. I still had fully curly hair at 6:30pm, and wavy hair at 7am the following morning, having done nothing further to it.
So glad I bought it and I will be buying the jumbo size next. These things are incredible and it’s worth buying from here rather than the cheap less effective ones from elsewhere.

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Most perfect Heatless curls brand

I have 4 of their heatless curling rods, 2x mini 1x midi and 1x original. I absolutely adore them and they give me the most beautiful curls. After a while the random mousses I used weren't as effective anymore so I started using the Quintessence. This one works perfectly for its use. I received a leaking one a while ago and with the shipping costs to the Netherlands of €9,95 this is quite expensive. Sent them a message on Instagram and received a new one, so grateful ❤️ I would definitely order more of the Quintessence and would recommend this brand to anyone. Hopefully the shipping costs to the Netherlands can get a bit lower in the future, I might even order more. Thank you so much for the perfect products and customer service. ❤️✨️

3 June 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING

Beautiful packaging! Comes in this solid textured gift box, the actual product is so soft and like a pillow, can barely feel it on my head! Customer service was also 10/10 absolutely recommend!

30 May 2024
Unprompted review
Rated 5 out of 5 stars

So impressed!

So impressed! Just received my order, everything was delivered really quickly, the products are gorgeous and the packaging is beautiful! You can tell that so much thought and care has gone into it. Would definitely recommend - amazing service!

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Biggest recommendation!

The products are the highest quality of any other comparable product out there. They work great, they hold up a long time and the colors are beautiful.
Even after a missing product in my order, the customer service was really friendly and super quick and sent it to me as soon as possible without additional charges.
Already ordered here twice and would recommend it to anyone!

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Heatless curler (mini size)

The heatless curler from eternal muse is absoluty the best. My curls hold amazing, where normally (with other heatless curlers or curling irons) my hair goes flat.
The service is amazing, they are so kind and helpful. And even shipping to Holland goes really quick.
I got 1 heatless curler for mothersday. Yesterday i ordered 2 more. I can't wait to try these curlers with my daughters 🩷

4 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Just ordered their midi heatless curls and wow wow.
Delivery was very quick and the packaging is lovely!!
Amazing product

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing product!

I love your Heatless curl package! They came in the most beautiful packaging, all wrapped up so pretty and the product itself is just brilliant - haven’t found one I can sleep comfortably in yet until I found yours! Curls come out absolutely perfect and last all day! No frizz either like I get with others! Definitely going to be getting the maxi pack at some point aswell for the blowout look!

4 May 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful product thank you Eternal…

Beautiful product thank you Eternal Muse. I’ve used a number of Heatless curlers over the last 6 months and this one is by far the best. It’s extremely soft and easy to use, the band is long enough for medium length hair and the clips and scrunches are lovely too. I also purchased the eternal muse spray, it really does help smooth the hair and set the curl. I’m so impressed with these products!!

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing heatless curlers

Eternal Muse makes the most amazing heatless curler products that gives you beautiful results! I'll be honest, I was skeptical of the results I was seeing on Instagram, but decided to buy my own to test it out and couldn't be happier. Their heatless curler is so easy to use and gives me the most beautiful curls while I sleep. It's comfortable to sleep in as well, I can sleep on my side with it. I'm literally having women come up to me in the streets to ask which salon I had my hair done at.

The Eternal Muse team are so lovely as well! They are active on social media and enthusiastic about sharing their customer's experiences/results. They are responsive, answer questions, and actively engage with their community.

Thank you Eternal Muse!!

30 April 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a heatless curler as a gift…

I ordered a heatless curler as a gift and it arrived in a teared box. I reached out to eternal muse who refused to resolve this and simply told me to give the gift anyway. When buying a product from any store you expect it to be in the condition described and not damaged and I’m sure they themselves would not give a damaged gift to someone else. I have offered to return it at their cost if they are unable to replace the box, which is addition unnecessary hassle. I would avoid ordering form this company as based on their response this seems to be a common issue that they will try to rip you off for.

23 April 2024
Unprompted review
Eternal Muse logo

Reply from Eternal Muse

Dear Nikki,

Thank you for bringing this matter to our attention. We are sorry to hear about the condition in which the delivery box arrived. We want to assure you that the integrity of the items you ordered is our top priority, and we are glad to hear they arrived fully intact and untouched despite the packaging issue.

Please understand that while we strive to provide a pleasant unboxing experience, the box in which the items are shipped is meant as an additional touch and not a central part of the purchase.

We appreciate your understanding on this matter and hope that you continue to enjoy the products you purchased.

If you have any other concerns, please feel free to reach out to us.

Best regards,

- Eternal Muse team

Rated 5 out of 5 stars

Life-changing and wonderful!

I absolutely adore the Eternal Muse products and am so thrilled to have found them. I've had a original curler for a while and have just added bonbons and a mini curler to my collection. I'm a self-employed, toddler mum and it is just the best, most perfect, reliable addition to my routine to make sure I feel good about my hair, which is long and thick and a challenge to style.

These products just do work and are the most comfortable option on the market. If your results aren't what you're hoping for this probably is a question of technique and practice and I really recommend watching the info & tutorials as they helped me hugely!

Ordering has always been easy, shipping to me has been super quick and reliable. Packaging is incredible and you'll want to reuse it for beauty storage!

Thanks so much - you've got a loyal and appreciative customer here!

19 April 2024
Unprompted review
Eternal Muse logo

Reply from Eternal Muse

Dear Sophie-Jayne,

Thank you for your glowing review of our Eternal Muse products!

We are thrilled to hear that our curlers have become an essential and reliable part of your haircare routine, especially in the midst of a busy schedule.

We're delighted that they have met and exceeded your expectations! It brings us joy to know that your ordering process has been smooth with us.

Your satisfaction means the world to us, and we greatly appreciate your kind words regarding our products' performance and comfort.

We're glad to hear that our tutorials and information have been beneficial in maximising your styling experience and results.

Thank you for being a loyal and appreciative customer. Your support and satisfaction inspire us to continually enhance our products and services.

If you ever have any questions or need further assistance, please don't hesitate to reach out!

Warm regards,

- The Eternal Muse Team

Rated 5 out of 5 stars

The best hair curler!

The best hair curler!! I have the original size jumbo and the bun bond. All are so comfortable to sleep in and are such a time saver in the mornings. So thankful to have this as part of my hair routine, less damage to my hair.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

The best heatless curlers!

I have ordered several different times now from eternal muse, and everytime my items and delivery have been perfect. I now have a variety of different sized heatless curlers, and bun bons, and would never go back to using heat to curl my hair.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Love this product!

I absolutely love my eternal muse hair roller! Not only is it truly comfortable to sleep in but you really do get results! It did take me a minute to perfect the technique but trust me it’s worth it! I also have the bon bone, again worth it.

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Obsessed!

Hi!! From california in the united states! Im literally obsessed with these! I own the midi, original and mini! They still managed to get it to me fast even though im so far from them! The curls last even the next day and my hair has gotten so healthy! My daughter even uses it on her hair and shes 8! Never using heat again!

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Best heatless curls ever!

Bought the Mini almost 2 years ago and I just love it so much, I can go through a variety of patterns going from ringlets on day 1, defined waves on day 2 to blowout look on day 3! I love the versatility and the softness of the curler, doesn't bother at all! Best money spent.

22 June 2023
Unprompted review
Eternal Muse logo

Reply from Eternal Muse

Dear Sarah,

Thank you so much for sharing your wonderful experience with our Mini Zero Heat set. We are truly touched by your kind words and your loyalty to our product over the past two years.

Your description of the various beautiful patterns you can achieve with the curler over multiple days is incredibly inspiring. We are delighted that you find the curler both versatile and comfortable to use, allowing you to effortlessly switch between different styles.

Your satisfaction and support mean the world to us, and we are grateful that you have chosen Eternal Muse for your styling needs.

If there is anything else we can do to enhance your experience or if you have any further feedback, please do not hesitate to reach out.

Thank you for being a part of our community!

Warm regards,

-The Eternal Muse Team

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