Olviarose Reviews 11

TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

2.0

Poor

TrustScore 2 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Please do not use this compan!

Please do not use this company they are a scam and very misleading

Poor dishonest customer service
I ordered 2 items on 6th of April I was told there was a delay on the 10th
I was then told an item was out of stock and asked if I wanted store credit or a refund
I asked for a refund I was told to wait 48 hours
All of a sudden my item was dispatched
Items arrived very poor quality not as described

I found a Very similar item almost identical on Amazon for 1/4 of the price

I’ve never been so disappointed with a company before

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience

As other reviews have said, dress was absolutely nothing like the picture. Cheap material, different length and bright colours. When you try to return, they send numerous emails offering 10/20/30% back, when you push for a fuller refund they tell you that you need to pay costs (back to China, not London like the website suggests), despite the website stating that they will cover returns for faulty items.

The website is full of fake reviews.

I did a chargeback through my bank and thankfully, got my money back.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

If I could put a 0 star I would

If I could put a 0 star I would.
Order took ages to arrive and then when I asked to return for a refund they tried to offer me anything but. Then when they finally accepted me to return they hit me with a Chinese address which would cost me more than what I paid for the dress to return! The dress is nothing like the quality and images that are advertised on the website either. Have had to settle for a 20% refund and keeping the dress. Not happy.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam

As per the other reviews. Scam company, outrageous shipping times and email responses are all clearly automated. My items haven’t yet been delivered and I’m already feeling stupid for not looking into it more.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam website

Scam website. Clothes ordered look nothing like the images on site, quality is absolutely horrendous.

When you try to return they try to force you to get store credit instead of a refund. To get a refund you have to fund the cost of the item yourself to go back to China

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed! Dresses ordered are nothing like the ones shown on website and for sure not like the fabrics of quality presented on the website. One of the dresses I order is a body copy with a material not suitable for wearing.

One of the dresses, in particular, is essentially a poor imitation made from material that is not even suitable to wear. STAY AWAY!

12 April 2026
Unprompted review
Rated 1 out of 5 stars

The clothes come from Shenzhen

The clothes come from Shenzhen, they will be the wrong colour and are 1,000,000% unrelated to the clothes you see on the model. Just know that those items are a mock up and they have them made for cheap at a factory which means you have no idea what you are getting. of my £100+ order of three items, not one item would be bought for more than £12 in a tkmaxx.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company.

Avoid this company.

I ordered a “floor-length” dress from Olvia Rose London and what arrived was nowhere near floor length - it barely came below my knees!

The fit was wildly inaccurate. I’m a UK size 14 and ordered a 14–16 but it didn’t even come close to fastening (a good 3 inches off).

The fabric is awful - it feels incredibly cheap, and the colours are harsh and brash - nothing like the soft, flattering look shown in their photos. It honestly looks like a completely different product.

The brand presents itself as “Founded in London”, but this is clearly misleading. When you try to return an item, you’re told to send it to a random individual in an industrial unit in China. This is not made clear anywhere at the point of purchase.

Returning the item would cost roughly £25 in tracked international shipping - for a dress that cost £44.95 - which is clearly designed to put customers off returning items altogether.

Trying to get a refund has been even worse. I’ve had to go back and forth multiple times, being offered 10% then 20% refunds or store credit instead of a proper resolution.

Then they ask you to sign a return form agreeing to pay return shipping, even when the item is not as described.

I’m still having to negotiate to get a fair outcome, which says everything.

If you do end up ordering from them and have issues, don’t accept partial refunds, don’t sign the form - push for a full refund and mention a chargeback through your bank. That’s the only thing that seems to get their attention.

Very misleading business practices. Avoid at all costs!

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam site

Unfortunately the photos and videos advertised on all social media platforms and their website are not the same dresses they send out. They send cheap 'fake' versions of these dresses. They make it extremely difficult to start a return although they state on their website hassle free returns. The company advertises as a UK London company however the items come from china. Avoid this scam site.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY They…

DO NOT BUY FROM THIS COMPANY They represent themselves as a UK company but don’t accept returns u less sent to china. The quality of the clothing is SHEIN and matches most of SHEIN stock. Absolutely appalling.

2 March 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look