esure Reviews 

Easy online process. Got a really good quote. All documents are easily accessible online.

One star is too much, claims dept , they dont tell the truth, they dont reply, to questions, update shocking service.
The claims team send repaet emails about you location, your vehicle location and repeat emails about who has your vehicle, all stalling tactics to cinfuse and upset you, I've vneve4 dealt with a company like it

Auto renews with no option to cancel policy !!! 😑

I am an right leg amputee and require disability modifications so that I can drive, I filled out a car insurance quote on the esure website, but there was no area on the form for noting disability mods, so I phoned but was automatically directed to their chatbot, so not able to speak to their staff? so I got on the chatbot and mentioned my problem that my disability mods should be on the policy and clearly explained what they were, the answer was that they could not cover this and I would have to find a mobility insurance??? this is so wrong, discriminatory and illegal and I will report them to the authorities.

Poor communication. You don't even get an email response from customer service.

I was insured with SAGA who refused to insure our new house- no reason given! I had to start looking around for a new firm. To be fair, insuring with Esure was painless but I was feeling pretty miffed with SAGA and won't be using them again.

Policy quote clearly laid out. Price (new policy) very reasonable.

I found it inordinately frustrating that you wouldn’t allow me to register my email address for contact details. I was only able to continue the transaction by using my wife’s email. This may be because it was a deal to add my car onto the existing contract for my wife’s but it as an unacceptable and deeply inconvenient situation.

Currently going through a claim at the moment where I was parking my car and someone has come off the road infront of me, cut behind me and hit my car. They’ve decided to accept liability which I’ve now had to appeal.

The whole process of making a claim has been terrible. My first call on the day hadn’t even been put on the system and it was only when I got an email nearly a week later that said someone had made a claim about me and I hadn’t made esure aware. They were clueless.

Then told them my side of the story where it is impossible that I’m liable to get an email saying they’ve put a fault on my insurance.

Getting through to them is a nightmare full of automated messages which always gets the answer wrong or puts you through to the wrong person. Had to give my details and prove who I am at every stage.

I see a lot of people seem to be giving them 5 star for being cheap and on the compare websites, these people have clearly never had to make a claim.

This is currently three weeks after the initial incident. Joke

If this can be resolved and liability changed, it would change my review to a 2/5 - below average.

It’s very cheap and has great customer service.

Took out a home insurance policy with esure and, during a house move, a separate policy with Sheila's Wheels for the new house. Turns out they are the same company and when cancelling the esure policy from the esure website, they cancelled the Sheila's Wheels one instead.
I only discovered this a few weeks later when chasing up the refund that had not arrived, only to find we'd been uninsured without our knowledge.
Eventually got an agent to understand and sort the insurance but getting them to respond to a complaint about the seriousness of the issue, impossible. Ombudsman next.

It’s ridiculous that to be able to have home insurance as well as motor insurance you have to create a new email address you can’t use the same one for both. The international call centre is very difficult to access and unhelpful needless to say we will be taking our custom elsewhere

I'm happy to not settling until they make sense... we are now into the 3rd month.. and they are still not making any sense. 99% of any communication I have had with them has been incorrect. Even maybe misleading me to encourage me to settle so they can close the the claim... Ombudsman is on it. I would recommend looking at the Ombudsman website first as there are things to look out for, all of which I believe Esure have done in my case. It can take up to 8 weeks for a formal compliant be replied to and then the Obudsman another 6-8 weeks. I found avoidance is given to sharing the complaints email address from Esure even thou I asked over 3 times. So not fair on the front line staff to be told they can take the complaint on a chat box.. they are not qualified to deal with complex issues... Esure hanging their own staff out to dry.

I think you have to be very prepared to deal with Esure.

Been using eSure for overs decade. Best insurers

I decided to buy esure's building and content insurance policy as it fitted well with my criteria of being comprehensive in terms of coverage but without having to pay a huge premium. The excess on the policy is also set at a sensible level. I opted for some extras like legal protection plus accidental damage cover and pest control for a small additional fee. Hopefully, I will never need to make any claim but that is the time when you find out how good the company is. Found their website easy to navigate and use.

Quote was quick,and effortless, really pleased with it. Second insurance in household, that speaks for itself

Esure was the first company whose name I recognised when I used a comparison site. The whole process was extremely easy and their quote was far more affordable than that of my current insurer.

I have house insurance with you which fits the bill in cover & cost.
The car insurance completed today provides the same.
The site navigation is also clean & straightforward.

Was really easy and quick