estarli Reviews 

814
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 241 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality, thoughtful design, and overall performance of the bikes, noting they are exceptionally well built and effortlessly handle steep hills. Consumers also appreciate the incredibly helpful and responsive support team, which quickly resolves any unexpected technical issues that might arise. However, some customers also noted occasional frustrating glitches regarding delivery schedules and minor missing parts that required multiple follow-up messages to resolve. A few people additionally mentioned that the paintwork or certain physical components could be slightly more durable over extended periods of regular use.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the bikes are very well engineered,... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the solid build,... See more

Service

People report positive satisfaction with the service, highlighting helpful and efficient staff along with... See more

Delivery service

Users describe ambiguous interactions with delivery_service due to mixed experiences regarding lead times and... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently purchased two estarli 20.7s and the whole experience was excellent from start to finish. We weren't sure which model we wanted to buy, so were able to arrange a test ride on both the 20.7... See more

Company replied

Rated 5 out of 5 stars

After a shaky start with delivery dates - dealt with very professionally by Ben and Louis, we picked up our shiny new E20.x bikes last week. The bikes are great, well built and with quality comp... See more

Company replied

Rated 5 out of 5 stars

Wonderful service from Estarli. We purchased 2 e20.x bikes. We had a small issue with one of the bikes, they resolved this really quickly, efficiently and with no hassle. Love the bikes really recomm... See more

Company replied

Rated 5 out of 5 stars

A great bike. Nearly 1 year of ownership & we are about to hit 1k miles - our daughter loves it for the school run & is actually quicker than driving… Only the kickstand appears a little lose now the... See more

Company replied


Company details

  1. Bicycle Store
  2. Bicycle Rental Service
  3. Bike Accessories Store
  4. Sporting Goods Store

Written by the company

The British e-bike movement. Founded by the Francis brothers in 2020, Estarli designs and builds e-bikes in the Chilterns. A self-confessed industry anomaly, Estarli deploys a lean engineering model by continually iterating their models. Estarli has a wide range of e-bikes including folders, hybrids and e-cargo. With quality assembly and empathetic customer service at its core, Estarli exists to help more people ride more. Let’s take charge.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

814 reviews

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4.6

All reviews

(814)

233 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought two 28.9s from Estarli after…

Bought two 28.9s from Estarli after test-riding them at Berkhamsted. Paid extra to swap out the 36/38? chainring for a 44 tooth one + new chain to reduce any danger of spinning out. Had some glitches with delivery (FedEx) and the bikes not correctly spec'd at first, but Estarli staff were super friendly, easily contactable and sorted everything out. The bikes are very well put together, they look great and ride really well. I'm getting around 50 miles to a charge so far in hilly Kent if I keep to level 1/2 and ride with power off where I can (light weight of the bikes makes this easy on the flat). It's great to buy British and I'm sure Estarli are going to do well.

2 June 2026
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Reply from estarli

Thanks for the feedback Chris - glad to hear you are now enjoying your bikes. Heres to many miles aboard your new Estarli E28.9 bikes. Happy Riding

Rated 5 out of 5 stars

Great products

Great products, great customer service, company ideology works really well in todays modern living 👏👏👍

2 June 2026
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Reply from estarli

Great review. Thank you Tony. You now have a great product for transporting your Estarli bike safely and securely.

Rated 5 out of 5 stars

Lost part quickly repaced

We needed a new part for an e-bike we had recently purchased from Estarli as the part had accidentally been lost by us. Estarli quickly replaced the part and we were back on the road again tout suite! The only thing we would have found even more helpful would have been a short video tutorial on how to fix the part onto the bike. Estarli provide an amazing tool kit when you purchase a bike so a few more 'how to' tutorials would be extremely helpful to ensure owners keep their bike(s) well maintained and know how to fix certain problems.

2 June 2026
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Reply from estarli

Hi Fiona, glad we were able to assist and thank you for the feedback. We are trying to keep up to sped with tutorials. Keep an eye out for our Estarli Youtube page or website where we will post new updates.

Rated 5 out of 5 stars

Great bike

The team at estarli supported us very efficiently with the whole process. They were responsive and helpful and made sure the bike was finally delivered safely to the house.

2 June 2026
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Reply from estarli

Hi Pauline, thank you for the review. We are really sorry the delivery of the bike was delayed by Fed Ex but are of course glad the bike is now with you. We are continually reviewing our supply chain partners to mitigate delivery issues. Happy Riding

Rated 5 out of 5 stars

Fast next day delivery

Fast next day delivery. Good quality, well packed bike

20 May 2026
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Reply from estarli

Hi Erdes, thanks for the feedback. Looks like you've opted for all the practical and comfortable extras that will ensure big rides on your new E20x are are going to be very enjoyable.

Rated 5 out of 5 stars

Great bikes, service and British made too

After a shaky start with delivery dates - dealt with very professionally by Ben and Louis, we picked up our shiny new E20.x bikes last week.

The bikes are great, well built and with quality components and it was nice to be able to buy from a UK based manufacturer rather than an overseas one with a Uk badged website.

Looking forward to many adventures on our bikes as we take them out and about in our camper van.

22 May 2026
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Reply from estarli

Hi Clive, great to see you both in person last week. Great looking camper van and the folding E20.x bikes were the perfect fit. Here's to many adventures and many miles on your new bikes.

Rated 5 out of 5 stars

Very helpful customer service and after sales support

Thanks to Louis and all at Estarli for your assistance with my order. Also, the bicycle is exceptional. It is practically effortless to ride.

I would definitely recommend Estarli to anyone for their products and service.

21 May 2026
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Reply from estarli

Thank you Peter. Hope you enjoy many miles onboard your fully loaded E28.X. Looks like a luxurious setup.

Rated 5 out of 5 stars

Estarli 28.X 3 speed.

It's been 2 weeks since my Estarli 28.X 3 speed was delivered and in 20 miles it has been a joy to ride.

In Cobalt blue with the cross bar frame and front suspension forks it is a good looking bike. It's a big bike, I'm 5 ft 10" and had to put the saddle stem down a fair bit. To ride it's very smooth changing gear at 10miph and 14 mph the assist drops off gradually between 15.5 and 16 mph. I find I ride around in lvl 2 all the time at 15mph except down hill where the weight of the bike easily gets the bike over 20 mph without any input, the brakes are brilliant and more than capable of stopping the bike at any speed.
The bike is well worth the money which isn't cheap but it looks the money.
Anything I would change? Yes the pedals for a pair with ball races in. Also as there could be more documentation either paper or digital as the bike has different components to the one in the unboxing and setup video, such as the new adjustable handle bar stem.
Ordering was a dream and other than the delivery being a couple of days later than estimated was great. It's wonderful to be able to buy a bike made in Britain in the knowledge there is somewhere to go for help if needed.

8 May 2026
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Reply from estarli

Hi Simon, thank for all your feedback. We will take on board your comments regarding the documentation on upgraded parts. Heres to many miles on your new Estarli 28.X

Rated 4 out of 5 stars

Great product

Great product. Disappointed in that I had to chase for information for delivery a delivery date.

18 May 2026
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Reply from estarli

Hi Robert, Apologies for the lack of communication but really pleased you like your new Estarli E20.X. Here's to many enjoyable miles cycling.

Rated 5 out of 5 stars

Great

Great! Arrived early.

13 May 2026
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Reply from estarli

Always nice to have a surprise. Thanks for the feedback.

Rated 5 out of 5 stars

Estarli e20x

Easy to deal with enquired about delivery date responded quickly well packaged with tracking nothing to build up assembled

15 May 2026
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Reply from estarli

Hi John, thanks for the feedback. Hope you have managed to enjoy the weekends weather on board your new Estarli.

Rated 3 out of 5 stars

Long delay on delivery

Long delay on delivery

Once delivered, bikes are great

12 May 2026
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Reply from estarli

Apologies for the delay Vince, we are unfortunately at the mercy of suppliers and hauliers but we should have kept you informed of delays. Importantly, great to hear you like the bikes. Hope you have many enjoyable miles on them.

Rated 5 out of 5 stars

A great bike for school runs

A great bike. Nearly 1 year of ownership & we are about to hit 1k miles - our daughter loves it for the school run & is actually quicker than driving…
Only the kickstand appears a little lose now the rest of the bike is solid - very happy we invested in one

26 August 2025
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Reply from estarli

Hi James, thanks for the feedback and great to hear you racking up the miles. If you have any further issues with the kickstand please do not hesitate to contact us.

Rated 5 out of 5 stars

Trunk pannier bag

Website - fine, easy to use;
delivery - fine;
pannier bag - excellent quality. I've now bought 2 for 2 different bikes!

8 May 2026
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Reply from estarli

Hi Daniel, thanks for the feedback. Folks like you are loving the trunk bag, maybe because Cycling Electric said it is, 'One of the best value pieces of versatile cycling luggage around'.

Rated 5 out of 5 stars

Great accessories

They are now augmenting their excellent cycles with a good accessory range. A protective case for the folded bike in either garage or motorhome is just what I’ve needed.

8 May 2026
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Reply from estarli

Hi Stephen, the folding cycle storage box is one of our most popular accessories and for good reason. As you highlight its the perfect solution for storage, either on the road or at home.

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