estarli Reviews 

Very helpful support staff. Thank you

The company wanted me to provide a lot of personal details when ordering a simple replacement part but refused to give me any details about the part I was ordering

Great bikes, great customer service, even 2 years on from my initial purchase, would highly recommend

Excellent customer service, happy to buy a replacement bracket for rear light - they sent complete light and bracket for the cost of postage. Many thanks.

Although a bit more expensive than I anticipated- item arrived as expected. Yet to attach but looks simple.

The bike is great (estarli e20.7) but what has really exceeded expectations is the customer service after purchase. A wonderful company that I thoroughly recommend.

Great product! We bought ours at a show, taking the bike home with us with a promise that the Charger and tool kit would be despatched as soon as the team got back to base, along with an extras pack of a 12v charger and a couple of bags. Would have been 5 stars except we had to chase both the tool kit and extras package several rimes, they eventually arrived several weeks later.

Great service, very helpful and quick delivery. Very happy to find a British built electric bike that is ideal for our uses.. would highly recommend.

Very helpful fitting sprung seat to old folding E20.7
Thank you

Great bike, and was well looked after through the buying process.

For small wheels found cycling easy and running with 1 or 2 on the motor was a breeze only having to venture to 3/4/5 on some very steep gradients which they tackled well. Folds fairly easily although could be a little lighter when handling especially when putting into travel bags and lifting into a vehicle. Paintwork not as durable as it should be on what is a very hands on sort of cycle with folding etc.

During the build the model was updated, Estarli apologised for the delay and also provided some extra accessories.
Great customer service!

Brilliant bike LV it 🤗 worth every penny . 100% recommended

Great service arrived well packed and not much to do. It’s a great ride really pleased with the E28

Great product. High level of customisations and options available. The team was very helpful and worked to resolve the small issues we had with deliveries.
Very satisfied with my bike.

Great experience with the company and bike is excellent, just what I was after.
Originally saw and tested my E28 at a show and based on the discount offered, bought a demo model. This had to be delivered from their Warehouse but it only took a couple of weeks and updates were provided. Bike arrived well packed and with no obvious marks or scuffs considering it wasn’t a brand new product. Haven’t tested battery length usage yet but very satisfied so far.

A lovely bike and smart panniers but the fit is quite tight and the Velcro band to attach the pannier to the frame is detachable, and it quickly detached!
Also, the electric console goes to sleep quickly after a couple of days without use and I need to give it a charge to wake it up, not always convenient.

Spoke to your staff at Van life in Shrewsbury where we bought bikes last year. The dummy batteries fit perfectly protecting the whole battery compartment. Delivered very quickly thank you.

My key was stuck in the seat-post folding clamp. Contacted Estarli who gave me a temporary work around while waiting for delivery of a new one (at no charge). Excellent service and no quibble about sending a replacement.

Bought two 28.9s from Estarli after test-riding them at Berkhamsted. Paid extra to swap out the 36/38? chainring for a 44 tooth one + new chain to reduce any danger of spinning out. Had some glitches with delivery (FedEx) and the bikes not correctly spec'd at first, but Estarli staff were super friendly, easily contactable and sorted everything out. The bikes are very well put together, they look great and ride really well. I'm getting around 50 miles to a charge so far in hilly Kent if I keep to level 1/2 and ride with power off where I can (light weight of the bikes makes this easy on the flat). It's great to buy British and I'm sure Estarli are going to do well.