Hi all who read this I was buzzing to get this purchase I drove to there store to speak with them before I purchased asked questions was told they come with a makita battery. Missled information... See more
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Bought a new generator, arrived on time, well packaged, Had a small issue with the stop/start button but was easily and quickly replaced following a quick phone call, starts and stops as it should n... See more
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I received my in-line water filter within 2 days of ordering and I was informed every step of the way when it would be delivered. Excellent Service 👍 Regarding the water filter it was extremely... See more
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I brought a bundle deal few months ago, not a fault with the equipment everything works how it should. If i ever need something & something not working like battery charger they was quick sending out... See more
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Company details
- Cleaning Products Supplier
- Equipment Supplier
- Industrial Equipment Supplier
- Industrial Vacuum Equipment Supplier
- Machinery Parts Manufacturer
About Equip2clean
Written by the company
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Written by the company
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Contact info
Kiam House, L33 7TD, Liverpool, United Kingdom
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Lack of communication.
Lack of communication.
Had to request a reply to email and call chasing delivery.
Suggested I contact the courier, not for me to take over control of delivery..
11 May 2026
Reply from Equip2clean
Hi Steve,
Thanks for your feedback, and I’m really sorry to hear you felt let down by the communication.
We did reply to your email, but clearly the experience wasn’t smooth enough and you shouldn’t have had to chase. You also shouldn’t have been put in a position where it felt like the delivery was being handed over to you — that’s on us to manage with the courier, not you.
I’ve reviewed your order and I’ll make sure we tighten things up so you get clearer updates without needing to follow up. If there’s anything still outstanding or anything else you need, please feel free to reach out and I’ll get it sorted straight away.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Delivery was on time
Delivery was on time. An item was missing from the order, I talked to a lovely guy who apologised and posted the item out to me straight away. I could not complain
11 May 2026
Reply from Equip2clean
Hi Dawn,
Thank you for the lovely 5‑star review.
I’m really glad to hear your delivery arrived on time, and I’m pleased our team were able to get the missing item sorted for you straight away. We always want things to be right first time, but when something does slip through, we make sure it’s put right quickly.
If you ever need anything else, we’re always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
A part is missing and they don’t want…
A part is missing and they don’t want to help. Referred the issue to local Trading Standards. Gutted as it’s a great product but the service is not good so don’t risk it.
Update: Since this review they were quickly in touch and sent the replacement part the next day. Upgraded to 4 stars!
3 February 2026
Reply from Equip2clean
Hi Tommy,
Thanks for taking the time to leave a review, and I’m really sorry for the frustration you’ve had — you absolutely shouldn’t have been left waiting for a reply, and I completely understand why you felt let down.
I’ve looked into this and it seems your emails were missed, which isn’t the level of service we aim to provide. As soon as we saw your message this week, we arranged for the missing part to be sent out straight away so you can get your machine back up and running.
I’m glad to hear you like the product itself, and I hope the replacement part arriving resolves things fully for you. If there’s anything else you need, just let me know and I’ll make sure it’s dealt with promptly.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
The product itself is great for car…
The product itself is great for car washing detailing.
Definitely helps.
30 April 2026
Reply from Equip2clean
Hi Ashley,
Thanks for the 5 stars — really appreciate it. Great to hear the product’s helping with your car washing and detailing setup.
If you ever need anything else, just let me know.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Gillian,
Thanks so much for the 5 stars — really appreciate it. Great to hear you’re loving the product and found it amazing value too.
If you ever need anything else, I’m always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
I bought the carpet cleaner for a big…
I bought the carpet cleaner for a big job, and it worked perfectly, I would highly recommend it.
Customer service was great
8 May 2026
Reply from Equip2clean
Hi Richard,
Thanks so much for the 5‑star review — really appreciate it. Great to hear the carpet cleaner performed perfectly for your job, and even better to know you’d highly recommend it.
I’m also pleased the customer service hit the mark for you. If you ever need anything else, I’m always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Delivered quickly in good condition.
30 April 2026
Reply from Equip2clean
Hi David,
Thanks for the 5‑star review — really appreciate it. Great to hear everything arrived quickly and in perfect condition.
If you need anything else, I’m always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Bought the upgraded spotless di filter…
Bought the upgraded spotless di filter that changes colour when needs replacing. Not as good as di vessels but still worth the money
Would work gd with di vessels water to get an absolute spotless finish
7 May 2026
Reply from Equip2clean
Hi Mark,
Thanks for the 4‑star review — really glad to hear you’re happy with the upgraded colour‑change filter.
I’ve checked the water hardness for your area and it comes up as moderately hard. In areas like this, the upgraded spotless filter will definitely improve the finish, but it won’t match the performance of a full DI vessel on its own. DI vessels simply hold far more resin and give the water much longer contact time, which is why they produce that absolute spotless result.
One thing that can also make a big difference is flow rate. If the tap is running at full pressure, the water passes through the resin too quickly to remove all the minerals. Slowing the flow down gives the resin time to work properly and noticeably improves the finish.
Using the upgraded filter with DI vessel water, as you mentioned, is the perfect combination for a guaranteed spotless result.
If you ever want advice on the best setup for your area’s hardness level, I’m always happy to help.
Kind regards,
Jon
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Daniel,
Thanks for the 5 stars! Really glad to hear you had a good experience with us — appreciate the thumbs up.
If you ever need anything else, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
I’ve purchased replacement parts cause…
I’ve purchased replacement parts cause I bought the machine in March and already needs parts replaced. 😏🤔
5 May 2026
Reply from Equip2clean
Hi Colum,
Thanks for the 5‑star rating — really appreciate it.
Regarding the issue you mentioned with the sprayer connector, we’ve had a look into this and the problem is almost certainly caused by chemical exposure and water conditions, rather than a fault with the unit itself. When strong chemicals or untreated hard water are left sitting in the connector, it can cause rusting or corrosion much faster than normal — especially if the parts aren’t rinsed through after use.
The sprayer itself has only been used a handful of times, so it definitely shouldn’t be failing under normal conditions. The pole and brush being in perfect condition also supports that the issue is isolated to the connector rather than the full setup.
If there’s anything you need to get you ready for your next softwash job, just let me know — happy to help however we can.
Thanks again for the positive rating — once everything’s resolved, we’d really appreciate it if you could update your review.
Kind regards,
Jon
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Samuel,
Thanks for the 5 stars — really appreciate it. Great to hear you’re impressed with the products and the super‑fast delivery.
If you ever need anything else, we’re always here to help.
Kind regards,
Jon
Head of Customer Service
Equip2Clean
Ordered online
Ordered online, after numerous phone calls/emails was told it's not in stock but can have longer lance at an extra cost of over £500!!!!
Very bad service all round
5 May 2026
Reply from Equip2clean
Hi Emma,
Thanks for your review, and I’m sorry to hear you were disappointed.
I’ve checked your order and can confirm the item you selected was unfortunately out of stock at the time. We offered the longer lance only as an optional alternative because it was the closest available upgrade — it was never something you were required to purchase.
Your order has already been fully refunded, but I’m sorry the experience wasn’t smoother for you. We always aim to keep stock levels accurate and communication clear, and we’ll review this internally to make sure it doesn’t happen again.
If there’s anything further you need, you’re welcome to contact me directly at jon.raven@equipmartuk.co.uk.
Kind regards,
Jon
Head of Customer Service
Equip2Clean
neat item
neat item, connected it to a Karcher K5 and it cleared a couple of gully pipes of light debris, coils up nice and compact. It was sent out and arrived quickly and there are no manufacturing defects or scuffs on the item, great value item.
27 March 2026
Reply from Equip2clean
Hi there,
Thanks so much for the 5‑star review — really glad to hear the item worked well for clearing your gully pipes and that it paired nicely with your Karcher K5.
Great to know it arrived quickly, coils up compactly, and landed with you in perfect condition. Always good to hear when something delivers great value.
If you ever need anything else, we’re here to help.
Kind regards,
Jon
Head of Customer Service
Equip2Clean
Good customer service but the product…
Good customer service but the product did not work for me. The product was meant to stop water marks when cleaning car but did nothing
23 April 2026
Reply from Equip2clean
Hi Andrew,
Thanks for your review, and I’m glad to hear you were happy with the customer service.
I’ve checked the water hardness for your postcode, and your area comes up as very hard water. In areas like this, a single‑stage filter will only make a minimal difference, simply because the resin can’t remove enough minerals before it becomes exhausted.
For very hard water, a three‑stage system is normally the recommended setup, as it gives the water much longer contact time with the resin so it can fully remove the minerals that cause spotting.
Another thing that can affect the results is running the tap at full pressure. These filters work best at a slower flow rate, which allows the water to pass through the resin properly and produce a spotless finish.
If you’d like, I can recommend the best setup for your exact hardness level so you get the results you were expecting.
Kind regards,
Jon
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Freddie,
Thank you for the 5‑star review — great to hear everything was delivered on time and that you’re happy with the quality of the equipment. Really appreciate you taking the time to share your feedback.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Ordered a turbo nozzle asked for advice…
Ordered a turbo nozzle asked for advice on which one they told me I need a 60 jet and it’s no good for my machine phoned up to see if I could exchange and one of your guys said no
20 April 2026
Reply from Equip2clean
Hi Stewart,
I’m really sorry to hear about the experience you’ve had with the turbo nozzle — that’s not the level of advice or service we aim to provide. If you were recommended a 060 jet and it isn’t suitable for your machine, then we need to put that right for you.
I’d really like to sort this out properly. If you can get in touch with me directly, I’ll make sure we get the correct nozzle arranged for you without any hassle.
Thanks for bringing this to our attention — I’m here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Sophie,
Thank you for your review. I’m really sorry to hear you feel this way. I’ve checked with the team and we can’t find any emails or calls from you, so we’d really like to understand what’s gone wrong and put it right for you.
If you could get in touch with your order number and a brief outline of the issue, I’ll make sure it’s resolved quickly for you. We always want our customers to receive quality products and great service, so I’m keen to get this sorted.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk
Reply from Equip2clean
Hi Barry,
Thank you so much for the 5 stars. Really pleased to hear everything was perfect, delivered on time, and that you’re happy with the product. We appreciate you taking the time to leave the feedback.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk
Aquaspray® Pro 16L
This is an excellent tool. Forget dangerous ladders. Teamed with the 22ft pole it makes light work of cleaning windows, rendering and even the outside of gutters. Highly recommended. It was delivered swiftly.
30 April 2026
Reply from Equip2clean
Hi Sharon,
Thank you for the fantastic 5‑star review. Great to hear you’re finding the tool so effective, especially teamed with the 22ft pole — it really does make window cleaning, rendering and gutter exteriors much safer and easier without needing ladders. I’m also pleased the delivery arrived swiftly for you.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk
Great customer service
Order arrived wrong one quick call to customer service and all sorted. Missing part off order sent out that day plus a few goodies on top. Will definitely use again
8 May 2026
Unprompted review
Reply from Equip2clean
Hi Stephen,
Thanks for the brilliant 5‑star review. I’m really glad the team were able to get everything sorted for you so quickly. If anything ever arrives wrong or missing, we’ll always put it right straight away — and I’m pleased the replacement parts and extras reached you without delay. We really appreciate you choosing us and look forward to helping again in future.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk
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