Easy to get quotes online. First engineer didn’t make contact so after contacting the company they arranged a different engineer. They then gave me an appointment which I couldn’t do. There was no way... See more
Company replied
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The assessor who attended was good. He took time to explain various parts of his assessment and completed the assessment quickly. I received the completed certificate within hours. I would have give... See more
Company replied
Booking easy but your boast about getting back to me rapidly after payment with an appointment in a few days - unrealistic. Not easy to go through rigmarole of setting up account so that I can read... See more
Company replied
The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boile... See more
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Company details
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.5
Excellent
28K reviews
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Replied to 99% of negative reviews
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Paid for EPC easily but no cert after 13 days
Paid for EPC easily. However, the assessment took <10 mins and I was told I would have report within 48 hours. I'm now on day 13 and nothing received at all. You cannot get through on the phone either as no one answers. I emailed them as well and they have still failed to get back to me within their own timescale. Will never use or recommend.
4 July 2026
Unprompted review
Reply from energyperformancecertificates.co.uk
We are incredibly sorry to hear about your experience and apologise for the frustration and disappointment this has caused.
We completely understand how important it is to receive your EPC certificate within the expected timeframe, and we’re sorry that this has not happened on this occasion. We also apologise for any difficulty you have experienced when trying to contact us.
Unfortunately, we’re unable to locate your order from the details provided in your review. Please could you email info@propcert.co.uk with your order ID and property address so one of our Customer Service Advisors can investigate this as a priority and provide you with an update as soon as possible.
We genuinely appreciate you bringing this to our attention and would welcome the opportunity to look into what has happened and put things right.
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Professional Service and Good Value for Money
Easy to book an EPC assessment. The assessor turned up in good time and carried out the assessment in a very professional way. The service was good value for money. The final certificate was sent quickly too.
3 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Requested not received certificate my certificate as it not on…
Requested my certificate as it not on portal and sent email requesting it to be emailed in PDf form and still not received it
I need it urgently!!!!!!
9 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback, and we are really sorry to hear about the frustration caused by not receiving your certificate when you needed it.
We have looked into this for you and can confirm that your certificate was emailed across on 9th July. However, we completely understand the urgency and appreciate that you needed this available as soon as possible.
To ensure you have everything you need, we have resent the certificate to you again. We apologise for any inconvenience or delay caused and appreciate your patience while this was being resolved.
If you have any further issues receiving the certificate, please contact our team at info@propcert.co.uk and we will be more than happy to assist.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Avoid at all costs, just out for your money
Original EICR appointment was booked for 29th May and was confirmed the day before. The electrician never showed up, had to call the office 5 times before anyone picked up! Finally got through, finally told her that at 10pm last night the appointment was changed to next Friday 5th June. She said she'd email to confirm the appointment but never did.
After much chasing up, we finally got an inspection rebooked for 18th June. The attending electrician showed up, spent about an hour and gave no indication that anything else should be required. Therefore I was surprised to receive an Unsatisfactory report saying 5 hours worth of remedial work was required and even after the unprofessionalism of your first visit, I was forced to pay £480 for the privilege.
When the (same) electrician came back on 29th June, he only spent an hour fixing 2 sockets, I have yet to receive any kind of communication from yourselves offering any kind of refund given that I have paid for 5 hours, on top of being grossly inconvenienced through unattendance, lack of and inaccurate communication and quite honestly dreadful customer service, I chased again and now I can add unresponsive to this growing list of complaints.
Still waiting for an update to your reply of 2 weeks ago now.
30 June 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to share your feedback, and I would firstly like to sincerely apologise for the experience you have had with us.
Having reviewed the concerns you have raised, I completely understand your frustration. The missed appointment, the difficulty getting through to our team, the lack of communication, and the concerns regarding the remedial works and charges are certainly not the level of service we want any of our customers to experience.
We are truly sorry for the inconvenience, stress, and disappointment this has caused, especially when you were already relying on us to provide a smooth and professional service.
I will be contacting you directly via email so we can discuss this further, review the full history of your booking, and look into the concerns you have raised regarding the remedial works and costs.
Thank you for bringing this to our attention. We really do appreciate the opportunity to investigate this properly and work with you to try and resolve your concerns.
Kind regards,
Hayley
Customer Service Manager
On time
On time. Extremely pleasant and polite. Very effective and efficient - I would highly recommend.
14 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you found our assessor to be punctual, polite, and efficient. Providing a professional and reliable service is something we take great pride in, so your kind words really do mean a lot to the team.
Thank you for your recommendation. If there is ever anything else we can help you with, please don't hesitate to get in touch by emailing info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Quick turnaround from requesting…
Quick turnaround from requesting appointment to when you came out.
7 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic review!
We're so pleased to hear you were happy with our quick turnaround from booking your appointment to having one of our assessors visit your property. We always aim to provide a fast, efficient service, so it's great to know we met your expectations.
If there is ever anything else we can help you with, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Quick and easy
Quick and easy. It was easy to arrange and the surveyor contacted me within hours and carried out the survey on a date to suit without any hassle. The certificate was issued the same day.
7 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your review, and we’re very sorry for any frustration caused.
We have looked into this for you and can confirm that your certificate was originally emailed across on 6th July. However, we completely appreciate that if you were unable to locate or access this, it would have been frustrating and we apologise for any inconvenience this caused.
To ensure you have everything you need, we have now re-sent the certificate to you. Please check your inbox (and your junk/spam folder just in case), and if you have any further issues receiving it, please don’t hesitate to contact us.
We really appreciate your patience and apologise again for any confusion or inconvenience caused. We always want our customers to have a smooth experience and we’re grateful for the opportunity to put this right.
Kind regards,
Hayley
Customer Service Manager
Extremely efficient service
Extremely efficient service - Good value for money and very simple to use
7 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Great experience
Great experience. Booked in immediately. Chris, our surveyor was very thorough, and the EPC result was published in less than a week. Thank you.
13 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that you had a great experience with us from start to finish. It's wonderful to know that your appointment was booked in quickly, that Chris carried out a thorough assessment, and that your EPC was published in under a week.
We'll be sure to pass your kind comments on to Chris, who will really appreciate your feedback.
Thank you again for choosing PropCert. We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Propcert EPC Assessors are very…
Propcert EPC Assessors are very Punctual to their schedule & every detail clear with advices for improvement if any needed. I really appreciate their sincere & Prompt actions to their tasks . Thank you so much. I am very satisfied. All the best for the future & Thanks to all at Propcert including their Administration side.
Best wishes from Lima Zaman
30 June 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that you were happy with both our assessor and our administration team. It's fantastic to know that the appointment was punctual, everything was explained clearly, and that the advice provided was helpful. Your kind words mean a great deal to all of us.
We'll be sure to pass your lovely feedback on to the assessor and the rest of the team, who will really appreciate your comments.
Thank you again for choosing PropCert. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Hayley
Customer Service Manager
Prompt response
13 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your lovely review!
We're delighted to hear you were happy with our prompt response. Providing a fast, efficient service is something we strive for, so it's wonderful to know we met your expectations.
If there is ever anything else we can help you with, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you received great service. Your feedback means a lot to the team and we're really pleased that you were happy with your experience.
Thank you again for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
The whole experience has been easy from…
The whole experience has been easy from booking the appointment to receiving the certificate efficient & quick. Andrew who came to do the assessment was polite on time & thorough, great experience all round would recommend to anyone.
13 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us such a wonderful review!
We're delighted to hear that your experience was smooth and efficient from booking your appointment through to receiving your certificate. We always aim to make the process as simple and straightforward as possible for our customers.
We're especially pleased to hear your kind words about Andrew. It's great to know he was polite, punctual, and thorough during the assessment. We will be sure to pass your feedback on to him, as our assessors really appreciate hearing when they have provided a positive experience.
Thank you again for your recommendation and for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
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