You pay cheap, you take a risk on the service. It was 33% cheaper than my other quote but it wasn't worth the stress leading up to putting our house on the market. It took nearly a month from ordering... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
It is an absolute pain trying to get the safety certificate off the web site. Why can they just not send it!! Now tried several times to olog onto the account but the system just keeps sending me '... See more
Company replied
The assessor who attended was polite and responded quickly and efficiently for the certificate. I can’t say the experience with Propcert customer service was any good - I called several times and num... See more
Company replied
The accuracy of the property is not correct - we are detached not semi detached. There is no ability to feedback to the assessment. An average grading was given with the hot water not switched on s... See more
Company replied
Company details
Written by the company
Providing a National Solution for Property Certificates Carried out by professionals and backed up by industry leading technology to ensure a fast and high quality service.
Contact info
182A High Street, BR3 1EW, Beckenham, United Kingdom
- 02033978220
- info@propcert.co.uk
- www.propcert.co.uk
3.5
Average
1K reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well done to Gabriella for finding me…
Well done to Gabriella for finding me another assessor at such short notice.
Very helpful.
16 April 2026
Unprompted review
Daisy White
Daisy White was very helpful regarding my query and kept me updated throughout the day until it was sorted. Thank you Daisy!
16 April 2026
Unprompted review
Reply from Propcert
Hi,
Thank you for your lovely feedback. I’m really pleased to hear that Daisy White was able to help with your query and kept you updated throughout until everything was resolved.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Amazing Customer Services from Daisy
Daisy was amazing. She resolved the issue I had really quickly and she even followed up to ensure I was happy and received my EPC.
Great customer service.
16 April 2026
Unprompted review
Reply from Propcert
Hi Chris,
Thank you for your fantastic feedback. I’m really pleased to hear that Daisy was able to resolve your issue quickly and took the time to follow up to make sure you received your EPC.
It’s great to know she provided such excellent customer service.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Great experience and service
Great experience and service, and price for my EPC. Had a tech issue accessing the certificate and Daisy was great in sorting it out for me
16 April 2026
Unprompted review
Reply from Propcert
Hi Si,
Thank you for your great feedback. I’m really pleased to hear you had a positive experience with both the service and pricing for your EPC.
I’m also glad Daisy was able to quickly resolve the technical issue and get everything sorted for you.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Very professional and friendly…
Very professional and friendly services. Thanks to Daisy for pushing EPC through today, ahead of schedule
16 April 2026
Unprompted review
Reply from Propcert
Hi Dave,
Thank you for your great feedback. I’m really pleased to hear you found the service professional and friendly.
It’s lovely to hear Daisy was able to push your EPC through ahead of schedule for you.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
My phone call was answered by Natalya Anderson
My phone call was answered by
Natalya Anderson was extremely helpful helping me to open my certificate as I’m not an IT person. Natalya was very calm and polite
16 April 2026
Unprompted review
Reply from Propcert
Hi Umesh,
Thank you for your lovely feedback. I’m really pleased to hear that Natalya was able to help you access your certificate and made the process easy for you.
It’s great to know she was calm, polite, and provided such helpful support.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Daisy was extremely helpful in…
Daisy was extremely helpful in supplying in EPC to aid our tenancy move in for the landlord.
16 April 2026
Unprompted review
Reply from Propcert
Hi Alex,
Thank you for your feedback. I’m really pleased to hear that Daisy was able to assist you in providing the EPC in time to support your tenancy move-in.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
I dealt with Daisy Holmes from the Prop…
I dealt with Daisy Holmes from the Prop Cert team, was really impressed with the efficiency and speed of which she dealt with my questions and queries, I would recommend them for any property issues requiring certificates
16 April 2026
Unprompted review
Reply from Propcert
Hi Spencer,
Thank you for your great feedback. I’m really pleased to hear that Daisy Holmes was able to deal with your questions and queries so efficiently and quickly.
We really appreciate your recommendation and you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Great customer service
Great customer service
Scarlett Marks, was very polite and helpful with my query and followed up with and appointment email. good service will use again.
16 April 2026
Unprompted review
Reply from Propcert
Hi Marie,
Thank you for your lovely feedback. I’m really pleased to hear that Scarlett was polite and helpful with your query, and that she was able to follow up promptly with your appointment email.
We really appreciate your kind words and look forward to helping you again in the future.
Kind regards,
Hayley
Customer Service Manager
Daisy was very helpful today and…
Daisy White was very helpful today and refunded me quickly, thank you Daisy!
16 April 2026
Unprompted review
Reply from Propcert
Hi,
Thank you for your feedback. I’m really pleased to hear that Daisy White was able to assist you promptly and process your refund quickly.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Used Openrent for EICRs. Brilliant service from Gabriella.
We use Openrent for all of our certification and inspection needs. Gabriella has been outstanding in sorting out all of our recent EICRs. She has saved us hours of frustration (electricians never respond!) and time. Thank you Gabriella, you've done a brilliant job.
16 April 2026
Unprompted review
Reply from Propcert
Hi Eric,
Thank you so much for taking the time to leave such a fantastic review – we really appreciate it.
I’m absolutely delighted to hear how helpful Gabriella has been in sorting your recent EICRs and saving you both time and frustration. We know how challenging it can sometimes be coordinating with engineers, so it’s great to hear she’s made the process smooth and stress-free for you.
I’ll make sure your kind words are passed on to her – she’ll be over the moon to hear this.
Thanks again for your continued support, it really does mean a lot to us.
Kind regards,
Hayley
Customer Service Manager
Excellent customer service
Excellent customer service. Jordan dealt with my query quickly and courteously, went the extra mile to ensure all details on account were satisfactory. Much appreciated.
15 April 2026
Unprompted review
Reply from Propcert
Hi Joe,
Thank you for your lovely feedback. I’m really pleased to hear that Jordan was able to deal with your query quickly and courteously, and went the extra mile to make sure everything on your account was correct and satisfactory.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Helpful Staff Member
Tracey Shaw is always very helpful and goes out of her way to try and resolve whatever the issue is. If she is unable to help she will offer support in where to get the issue resolved.
16 April 2026
Unprompted review
Reply from Propcert
Hi Sharon,
Thank you so much for taking the time to leave such a lovely review – we really appreciate it.
I’m absolutely delighted to hear that Tracey has been so helpful and consistently goes out of her way to support and resolve any issues you’ve had. That level of care and dedication is exactly what we strive for, so it’s wonderful to know she’s made such a positive impression.
I will make sure your kind feedback is passed on to Tracey – I know she will really appreciate it.
Thanks again for your support and feedback.
Kind regards,
Hayley
Customer Service Manager
Propcert - Daisy Holmes
I dealt with Daisy Holmes, she was polite, professional and very proactive, I can recommend Propcert for EPC certificates
15 April 2026
Unprompted review
Reply from Propcert
Hi Martin,
Thank you so much for taking the time to leave such a lovely review – we really appreciate it.
I’m really pleased to hear you had a positive experience and that Daisy was polite, professional, and proactive throughout your EPC process. I will make sure your kind feedback is passed on to her, it will absolutely make her day.
We’re also really grateful for your recommendation of Propcert, it means a lot to the whole team.
If you ever need anything in future, we’re always here to help.
Kind regards,
Hayley
Customer Service Manager
Great customer service from Asya…
Great customer service from Asya Hassan.
Friendly, great communication and was able to resolve my issue with immediate effect. If only every call handler was Asya - thank you so much for your help!
15 April 2026
Unprompted review
Reply from Propcert
Hi Laura,
Thank you so much for taking the time to leave such a wonderful review – we really appreciate it.
I’m absolutely delighted to hear that Asya provided such great customer service and was able to resolve your issue quickly. She really is a valued member of the team, and it’s always lovely to hear when her friendliness and communication make a positive difference.
I will make sure your kind words are passed on to her – I know she’ll be really pleased to hear this.
Thanks again for your lovely feedback, it means a lot to all of us.
Kind regards,
Hayley
Customer Service Manager
Great and professional service
Great service at an extremely competitive price. The report was done very quickly, we had a time window of two hours with a heads-up 30 minutes before, and got the certificate by email on the same day. This is the second time I've used them and will definitely do so again.
15 April 2026
Unprompted review
Reply from Propcert
Hi Brigitte,
Thank you so much for taking the time to leave such a lovely review – we really appreciate it.
I’m really pleased to hear you were happy with the service, the pricing, and the speed of the report, and that everything was communicated clearly with the time window and 30-minute heads-up. It’s also great to know you received your certificate on the same day – exactly the kind of smooth experience we always aim to provide.
It means a lot to us that this is the second time you’ve used our service and that you would choose us again in future – thank you for your continued trust and support.
If you ever need anything again, we’re always here to help.
Kind regards,
Hayley
Customer Service Manager
Natalya
Natalya was really helpful and emailed extra information I asked for. Thank you!
15 April 2026
Unprompted review
Reply from Propcert
Hi LW,
Thank you so much for taking the time to leave this lovely review – we really appreciate it.
I’m really pleased to hear that Natalya was so helpful and was able to provide the extra information you needed promptly. I’ll make sure your kind feedback is passed on to her – it will mean a lot to her and the wider team.
Thanks again for your lovely words and for choosing Propcert.
If you ever need anything in future, we’re always here to help.
Kind regards,
Hayley
Customer Service Manager
I've had a really positive experience…
I've had a really positive experience working with Gabriella. Communication has been excellent and she is always very responsive and helpful if any questions arise!
15 April 2026
Unprompted review
Reply from Propcert
Hi Lisa,
Thank you for your lovely feedback. I’m really pleased to hear you’ve had such a positive experience working with Gabriella, and that her communication and responsiveness have been so helpful.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Daisy was extremely helpful by emailing…
Daisy was extremely helpful by emailing my EICR report that I was unable to view on my portal. She waited to confirm I had received the email. Excellent young lady
15 April 2026
Unprompted review
Reply from Propcert
Hi Brian,
Thank you for your lovely feedback. I’m really pleased to hear that Daisy was able to help you access your EICR report and made sure you received it successfully.
It’s great to know she provided such attentive and helpful service.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
EPC Assessment through Propcert Ltd
I arranged an EPC assessment through OpenRent and Propcert were awarded the contract. They arrived on time, very courteous and pleasant, completed the assessment and left. The report was delivered as stated within 24hrs. My overall experience was excellent and would recommend them to anyone looking for a quick and accurate EPC assessment.
13 April 2026
Unprompted review
Reply from Propcert
Hi Phil,
Thank you for your fantastic feedback. I’m really pleased to hear that everything ran smoothly from booking through OpenRent to receiving your EPC report.
It’s great to know the assessor arrived on time, was courteous, and that the report was delivered promptly within 24 hours as promised.
We really appreciate your recommendation and you taking the time to share your experience.
Kind regards,
Hayley
Customer Service Manager
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