Wow! After attempting my own efforts with online frames etc for other relatives, I was blown away by the care and respect for my Grandfather’s WWI medal ribbons. Yes there’s a long processing time bu... See more
Company replied
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Review summary
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What people talk about most
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Empire medals have provided myself an excellent service, they managed to turn around my order extremely quickly due to a surprise 90th birthday for my dad. Becki from their customer services was fa... See more
Company replied
Really pleased with the workmanship and overall look of medal ribbons. Got one for myself and 3 others for my comrades who served with me. A surprise gift for them.Im sure they will wear with pride on... See more
Company replied
This company is absolutely fantastic 🙌I asked if they could frame my London Marathon Medals and they couldn’t have been more helpful. Great bunch of people, beautifully framed medals and all round st... See more
Company replied
Company details
Written by the company
The Empire Medals brand pays homage to our great military heroes past and present to whom we salute and remain ever proud to serve. The replica medal collections are manufactured in Birmingham’s famous Jewellery Quarter using methods and skills dating back to the very first medals ever to be struck in the United Kingdom. In addition to this we also retail engraving gifts, embroidered clothing plus much more.
Contact info
B10 Leasows Court, Queensway, TF1 7AF, Telford, United Kingdom
- 01952 327571
- info@empiremedals.com
- www.empiremedals.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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very helpful & honest staff
very helpful & honest staff, no faffing around, gave me a six week deadline and kept to within it, medals that were mounted and cleaned are very very good, overall a pleasant team to work with, i would use them again if needed
18 September 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
No complaints 8 medals mounted in order…
No complaints 8 medals mounted in order and nice and straight.
18 September 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Quality of product, no attention to detail.
Ordered two replacement medals (GSM with engraving and Golden Jubilee) Court mounted. Order placed mid August with a lead time of 6 weeks. Timescale worked for my requirements, initial interaction was good with email proof of engraving sent to confirm details. Fast forward to delivery and to say disappointed is an understatement, the mounting leaves a lot to be desired, the GSM ribbon has excess glue marks and finger marks, they overall mounting looks terrible and not straight on the board.
Having reached out via email direct to Empire and through the website all I have had back is an automated reply "Thank you for your email - we will be in touch shortly"
Called Empire a couple of times but no answer. I'm glad I hadn't sent the my original medals to Empire
25 September 2025
Unprompted review
Reply from Empire Medals Ltd
Thank you for your feedback, and we’re very sorry to hear about your experience.
While we’re pleased the initial process met your expectations, it’s clear that the finished mounting and subsequent lack of response have been extremely disappointing. The issues you’ve described with the quality and presentation are not acceptable and do not reflect the standard we aim to deliver.
We also apologise for the lack of follow-up to your emails and calls. This is particularly frustrating when you are trying to resolve a concern, and we recognise we have fallen short here.
Your feedback has been taken seriously, and we are reviewing both our quality control and communication processes to ensure improvements are made.
Wow such quality and care
Wow! After attempting my own efforts with online frames etc for other relatives, I was blown away by the care and respect for my Grandfather’s WWI medal ribbons. Yes there’s a long processing time but the 6 weeks was accurate for my project. The final item is amazing. My rubbish photography patched and restored beautifully. Was able to speak to the craftspeople about what final design I could have, colouring of mounts etc and am thrilled with the final result. Great packaging. Such a fitting tribute. Thank you
22 September 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
I felt compelled to leave a review…
I felt compelled to leave a review immediately after receipt of my order. Eve very kindly oversaw my placing the order and provided a detailed explanation regarding shipping procedures etc. I purchased the miniatures medal holder for my husband so as to avoid having to pin his medals to his new tuxedo, it’s brilliant! The medals simply fix on to the transparent card thereafter the card is placed in breast pocket! Looks amazing the card is not visible at all. Furthermore, the order was packaged with care and much to my husband’s delight had a ‘lollipop’ attached to the packaging. What a delightful gesture!
22 September 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Empire medals have provided myself an…
Empire medals have provided myself an excellent service, they managed to turn around my order extremely quickly due to a surprise 90th birthday for my dad. Becki from their customer services was fantastic, she called me directly to explain everything was in order and that she was doing her utmost to process everything in time. I can only speak highly of Empire medals. Many thanks for your help.
Best regards
Paul. Essex
9 September 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Fantastic Medal Framing
This company is absolutely fantastic 🙌I asked if they could frame my London Marathon Medals and they couldn’t have been more helpful. Great bunch of people, beautifully framed medals and all round stunning company very very pleased thank you xxx
22 August 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Excellent medals and mounting
Excellent service too quality items. My father in law will be very pleased
22 August 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Good quality, but...
Good quality, nice looking frame, if a little over priced.
I do think a simple instruction sheet plus perhaps sticky pads, if this is the preferred method of mounting, should be included.
This might help justify the cost.
Delivery also takes too long.
Very well packaged against transit damage.
22 August 2025
Reply from Empire Medals Ltd
Thank you for your feedback—we’re really pleased to hear you’re happy with the quality and presentation, and that the item arrived well packaged.
We appreciate your comments regarding value and the suggestion of including instructions and mounting materials. This is helpful feedback and something we will certainly take into consideration.
We also apologise for the delivery time and recognise this is an area we need to improve.
Thank you again for your feedback—it’s greatly appreciated.
Missing item
20 August 2025
Reply from Empire Medals Ltd
We’re very sorry to hear that an item was missing from your order.
This is not the standard we aim to provide, and we understand how frustrating this must be. We are reviewing our processes to help prevent this from happening again.
Thank you for bringing this to our attention.
Fantastic service
Fantastic service. I had three medals cleaned, re-ribboned and mounted in a black box frame. Couldn't be happier with the result. Highly recommended.
19 August 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Medals cleaned and remounted
Medals cleaned and remounted, great job would definitely recommend using them .
19 August 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Helpful customer services and easy ordering process
I had a query before I ordered and my email was answered quickly and the response was very helpful.
The ordering process was easy and straightforward. My order was acknowledged and completed in a timely fashion. I was delighted with the framed and mounted medals.
19 August 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Ordered some miniature medals for an…
Ordered some miniature medals for an event. The company helped navigate what I needed. When the the time was getting tight, Eve stepped in and made sure they came on time.
19 August 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
An excellent and professional service
An excellent and professional service. Just what one would expect.
18 July 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
We’re very sorry to hear about your experience and the impression this has left.
This is not the level of service we aim to provide, and we recognise we have fallen short on this occasion. We are reviewing both our turnaround times and communication to improve going forward.
Thank you for your feedback.
Good workmanship let down by poor…
Good workmanship let down by poor communication. It takes a long time to fulfill order and in that time there appeared to be no efforts to keep customers informed.
23 July 2025
Reply from Empire Medals Ltd
Thank you for your feedback—we’re really pleased to hear you were happy with the workmanship.
We’re very sorry that this was let down by poor communication and delays in fulfilling your order. We understand how frustrating it is not to receive updates during that time, and this is not the standard we aim to provide.
We are reviewing our processes to ensure better communication and more timely updates going forward.
Thank you again for your feedback—it’s greatly appreciated.
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
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