Wow! After attempting my own efforts with online frames etc for other relatives, I was blown away by the care and respect for my Grandfather’s WWI medal ribbons. Yes there’s a long processing time bu... See more
Company replied
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Review summary
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Reviews shaping this summary
Empire medals have provided myself an excellent service, they managed to turn around my order extremely quickly due to a surprise 90th birthday for my dad. Becki from their customer services was fa... See more
Company replied
Really pleased with the workmanship and overall look of medal ribbons. Got one for myself and 3 others for my comrades who served with me. A surprise gift for them.Im sure they will wear with pride on... See more
Company replied
This company is absolutely fantastic 🙌I asked if they could frame my London Marathon Medals and they couldn’t have been more helpful. Great bunch of people, beautifully framed medals and all round st... See more
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Company details
Written by the company
The Empire Medals brand pays homage to our great military heroes past and present to whom we salute and remain ever proud to serve. The replica medal collections are manufactured in Birmingham’s famous Jewellery Quarter using methods and skills dating back to the very first medals ever to be struck in the United Kingdom. In addition to this we also retail engraving gifts, embroidered clothing plus much more.
Contact info
B10 Leasows Court, Queensway, TF1 7AF, Telford, United Kingdom
- 01952 327571
- info@empiremedals.com
- www.empiremedals.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Manufacture and delivery painfully slow.
Medal bar was as expected, but the wait for manufacture and delivery was far too long, 6 weeks in total before item received. I only received an update on my order when I made contact, where I was asked when I needed it by. I have withheld 2 stars because of the time delay. I'm afraid I wouldn't use Empire Medals again.
20 October 2025
Reply from Empire Medals Ltd
Thank you for your feedback—we’re pleased to hear the medal bar met your expectations.
We’re very sorry for the delay in manufacturing and delivery, and for the lack of proactive communication regarding your order. We understand how frustrating it is to only receive updates after chasing, and this is not the standard we aim to provide.
We’re reviewing our processes to improve both turnaround times and communication, particularly during busy periods.
We’re sorry to hear you wouldn’t choose to use us again, but we do appreciate your feedback and the opportunity to improve.
Fast Service
Excellent service. I needed my medals mounted within weeks and Empire Medals facilitated this. Thanks!!!
20 October 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Poor Communication
I have order about 6 items, all within a few days of each other. I have received one with no communication as to where the other orders are, what the expected delivery date is or even if I am going to receive the items.
20 October 2025
Reply from Empire Medals Ltd
We’re very sorry to hear about your experience and the lack of communication regarding your orders.
We understand how frustrating it must be to receive only part of your order without any update on the remaining items or expected delivery times. This is not the level of service we aim to provide.
We are reviewing our processes to ensure customers are kept better informed, particularly when multiple orders are placed close together.
Thank you for your feedback—it’s taken seriously and helps us improve.
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Great service
Great service. Returned quicker that expected. Good quality mounting and reasonable price for the work and postage. Communication also excellent.
18 October 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Very slow
Very slow, over 5 weeks just to delivery lose medals. And when arrived, they were not even made up. I had to complete them as their set up.
18 October 2025
Reply from Empire Medals Ltd
We’re very sorry to hear about your experience and the disappointment caused.
We understand your frustration with the delay in delivery, and it’s concerning to hear that the medals were not assembled as expected on arrival. This is not the standard we aim to provide.
Your feedback has been taken seriously, and we are reviewing both our processes and quality checks to ensure this does not happen again.
Thank you for bringing this to our attention.
Shambolic
Spent over £200 on medals 5 weeks ago and they don’t even reply to emails asking for confirmation of delivery I sent 5 days ago!
Sorry guys, if you’re going to run a business that takes people money you need to put some of the profits back into customer care.
Never again
Ps, refund policy runs out after 30 days?, really ?
Ordered over 30 days ago with no email to say EXPECTED delivery date etc .
Shambolic
29 October 2025
Unprompted review
Reply from Empire Medals Ltd
Hello, please can you give us a call and provide your order number so I can take a look into this.
Reply from Empire Medals Ltd
Thank you for your feedback—we’re really pleased to hear you were happy with the communication and service.
We’re sorry to hear about the issue with the pin, as this is not what we would expect. Your feedback has been noted, and we will review this to ensure product quality is maintained.
Please feel free to get in touch with us directly, and we’ll be happy to arrange a repair for you.
Thank you again for your comments—we really appreciate it.
Excellent product delivered as advertised.
Reproduction of King Charles coronation medal meet all expectations.
22 August 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
A quick simple service all done on line.
18 September 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Simply glad to have obtained the medal…
Simply glad to have obtained the medal requested quickly and easily
17 September 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
very helpful & honest staff
very helpful & honest staff, no faffing around, gave me a six week deadline and kept to within it, medals that were mounted and cleaned are very very good, overall a pleasant team to work with, i would use them again if needed
18 September 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
No complaints 8 medals mounted in order…
No complaints 8 medals mounted in order and nice and straight.
18 September 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Quality of product, no attention to detail.
Ordered two replacement medals (GSM with engraving and Golden Jubilee) Court mounted. Order placed mid August with a lead time of 6 weeks. Timescale worked for my requirements, initial interaction was good with email proof of engraving sent to confirm details. Fast forward to delivery and to say disappointed is an understatement, the mounting leaves a lot to be desired, the GSM ribbon has excess glue marks and finger marks, they overall mounting looks terrible and not straight on the board.
Having reached out via email direct to Empire and through the website all I have had back is an automated reply "Thank you for your email - we will be in touch shortly"
Called Empire a couple of times but no answer. I'm glad I hadn't sent the my original medals to Empire
25 September 2025
Unprompted review
Reply from Empire Medals Ltd
Thank you for your feedback, and we’re very sorry to hear about your experience.
While we’re pleased the initial process met your expectations, it’s clear that the finished mounting and subsequent lack of response have been extremely disappointing. The issues you’ve described with the quality and presentation are not acceptable and do not reflect the standard we aim to deliver.
We also apologise for the lack of follow-up to your emails and calls. This is particularly frustrating when you are trying to resolve a concern, and we recognise we have fallen short here.
Your feedback has been taken seriously, and we are reviewing both our quality control and communication processes to ensure improvements are made.
Wow such quality and care
Wow! After attempting my own efforts with online frames etc for other relatives, I was blown away by the care and respect for my Grandfather’s WWI medal ribbons. Yes there’s a long processing time but the 6 weeks was accurate for my project. The final item is amazing. My rubbish photography patched and restored beautifully. Was able to speak to the craftspeople about what final design I could have, colouring of mounts etc and am thrilled with the final result. Great packaging. Such a fitting tribute. Thank you
22 September 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
I felt compelled to leave a review…
I felt compelled to leave a review immediately after receipt of my order. Eve very kindly oversaw my placing the order and provided a detailed explanation regarding shipping procedures etc. I purchased the miniatures medal holder for my husband so as to avoid having to pin his medals to his new tuxedo, it’s brilliant! The medals simply fix on to the transparent card thereafter the card is placed in breast pocket! Looks amazing the card is not visible at all. Furthermore, the order was packaged with care and much to my husband’s delight had a ‘lollipop’ attached to the packaging. What a delightful gesture!
22 September 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
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