Embrace Financial Services Reviews 

2,195
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 397 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, knowledgeable, and friendly, ensuring that every single interaction remains pleasant and highly professional from start to finish. People note that advisors communicate promptly, explain complex financial options clearly, and provide fantastic guidance during property purchases. Consumers genuinely appreciate the stress-free journey, highlighting that team members go above and beyond to secure wonderful mortgage deals while keeping everyone fully updated. Buyers consistently mention feeling entirely reassured and supported throughout the entire process, making future recommendations an easy choice for friends and family members.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless, transparent, and stress-free... See more

Customer service

Consumers find customer service to be exceptionally positive, with reviewers praising advisors for being... See more

Response time

People report high satisfaction with the prompt response times and consistent communication from the team.... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process feels straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to Louise Burrows at embrace, we both really appreciate the time and help you gave us today with our life insurance. I had no idea what our old cover did but now we have been upgraded to... See more

Company replied

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

We met Andy at the Dinnington branch after we have had other mortgage advise but from the moment we walked out we knew he was the one to help is with our journey in becoming first time home owners. We... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,195)

391 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Positive feedback

Just a quick shoutout to Wayne, we are proceeding smoothly with our new purchase and have had a great experience with EFS and Wayne Danks who is handling our mortgage application. Wayne has kept everything simple and straightforward and provides regular updates, something which is really important for us. I would highly recommend EFS and especially Wayne.

11 March 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for taking the time to share your experience. It’s great to hear that your purchase is progressing well and that Wayne’s clear communication and steady support have made things easier throughout the process. We really appreciate your recommendation and are glad to be part of your journey.

Rated 5 out of 5 stars

Anne went above and beyond for our mortgage!

I cannot recommend Anne Page at Embrace Financial Services highly enough. From start to finish, she was incredibly proactive and stayed one step ahead of the process at every turn.

What impressed us most was her ability to provide insightful suggestions across many different sectors of the mortgage market. She didn't just give us a standard service; she tailored her advice to our specific needs, ensuring we had the best options available.

Thanks to Anne’s hard work and dedication, we successfully completed our mortgage. If you want someone who is helpful, knowledgeable, and truly cares about getting the deal done, Anne is the person to go to!

9 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for taking the time to share your experience. It’s wonderful to hear how well Anne supported you throughout your mortgage journey. Her focus on thoughtful advice and keeping clients confidently on track is something she cares deeply about, so your comments mean a lot. We’re delighted everything came together smoothly for you and truly appreciate your recommendation.

Rated 5 out of 5 stars

Highly recommend!

I had a great experience with EFS and specifically Wayne Danks, who handled my mortgage application. Wayne would send me regular updates and always made himself available for ad-hoc calls, patiently talking me through the process and keeping things as simple and straightforward as possible (without compromising on detail). The application went through quickly, with Wayne successfully finding a really good mortgage deal, one that surpassed my initial expectations. When the house purchase got delayed, Wayne kept on top of things, ensuring I was still getting the best deal possible. I would highly recommend EFS and specifically asking for Wayne to handle your application.

11 March 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for taking the time to share your experience. It’s great to hear that your purchase is progressing well and that Wayne’s clear communication and steady support have made things easier throughout the process. We really appreciate your recommendation and are glad to be part of your journey.

Rated 5 out of 5 stars

Charlie has been brilliant

Charlie has been brilliant, got a great deal and has been so fast to reply to any questions and has had everything processed the following day, I will highly recommend her .

9 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely review! We’re so pleased to hear Charlie was able to secure a great deal for you and keep everything moving quickly. We really appreciate your recommendation!

Rated 5 out of 5 stars

Fantastic Experience for First Time Buyer

I received absolutely fantastic customer experience from Grant and the team who were always there should I have a question or needed an update.

They made the whole process incredibly easy and were so helpful throughout a long as stressful process, well worth it!

1 October 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you for the fantastic review! We're delighted to hear Grant and the team made your first‑time buyer experience smooth and supportive. It’s great to know they were always on hand to answer questions and keep you updated throughout what can be a long and stressful process. We truly appreciate your kind words.

Rated 5 out of 5 stars

Simon Durose - Embrace Financial Services

Simon Durose has worked on multiple mortgage deals for me and is always helpful and approachable.
I would recommend Simon without hesitation.

10 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely review! We’re really pleased to hear Simon has been consistently helpful and approachable across your mortgage deals. Your recommendation means a great deal to us.

Rated 5 out of 5 stars

Highly recommended

Fantastic experience again with Embrace. Darren is always incredibly helpful, clear and efficient. Highly recommended.

1 December 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you for the wonderful review! We’re so pleased to hear you had another fantastic experience with Darren. We really appreciate the recommendation!

Rated 5 out of 5 stars

I would not recommend anyone else but…

I would not recommend anyone else but Simon Parker at Embrace. Simon arranged my very first mortgage and I have been dealing with him ever since without fault. He is a pleasure to talk to, there is no hard sell on anything, he understands your situation and does everything he can to meet your needs. He is extremely trustworthy and I could not speak highly enough of Simon!

10 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for taking the time to leave such an incredible review. We’re truly delighted to hear how consistently positive your experiences with Simon have been, from your very first mortgage right through to today. It’s wonderful to know you feel fully supported, listened to, and never pressured. Your trust, loyalty, and kind words about Simon mean so much to us. Thank you for choosing us and for such a heartfelt recommendation.

Rated 5 out of 5 stars

Peter Buckle was great

Peter Buckle was great, even when I was too busy to get information back to him he gave me the space I needed and was very happy to adjust his service to my requirements

2 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your great review! We’re delighted to hear Peter was able to give you the space you needed and tailor his service to suit your requirements. We really appreciate your feedback.

Rated 5 out of 5 stars

Big shout out to Hardip

Big shout out to Hardip for his patience and availability during a long and slow sale and purchase process walking us through all of our options, giving his advice every step of the way and never making us feel pressured. Great experience! When the time finally came he ended up securing our mortgage within 24 hours too! We’ll certainly be using Hardip from Embrace for any further mortgage related transactions. Very glad to have found Hardip. Big praise his way please.

4 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for taking the time to leave such a wonderful review. We’re really pleased to hear how well Hardip supported you throughout your sale and purchase, and that his guidance and availability made such a difference. Securing your mortgage so quickly at the end is a fantastic result too. We truly appreciate your feedback and are glad you had such a positive experience with us.

Rated 5 out of 5 stars

Colin is absolutely fantastic

Colin is absolutely fantastic! This is the second time we have worked with him, and we have recommended him to anyone who has even mentioned the word house! He is friendly, straight-talking, really knows his stuff, and just gets it all sorted. We honestly couldn't recommend him enough - everyone should have the opportunity for some Colin-ness in their life.

27 February 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your amazing review! We’re thrilled to hear that you’ve had such great experiences with Colin. He truly is fantastic, and it means a lot that you’ve come back to him and recommended him to others. We really appreciate your support!

Rated 5 out of 5 stars

We have such a positive experience…

We have such a positive experience dealing with embrace financial services. AnnePaige has been supporting us throughout the whole process. She’s always happy to answer any calls emails and put our minds at ears as well as offering helpful and supportive advice around things. Highly recommended

7 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your lovely review! We're delighted to hear you had such a positive experience with us. AnnePaige will be thrilled to know her support made such a difference throughout your journey. Thank you for the recommendation!

Rated 5 out of 5 stars

Lee has been our mortgage advisor for…

Lee has been our mortgage advisor for many many years always 5 star service every time , nothing is ever a problem totally satisfied

5 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful review! We’re delighted to hear Lee has consistently provided a 5‑star service over the years. Your continued trust means a lot to us!

Rated 5 out of 5 stars

Lois Keefe

Went through Lois when applying for my first home and the service as excellent for a first time buyer as I got very fast responses and everything was explained clearly

5 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your lovely review! We’re delighted to hear that Lois was able to support you so well during your first home purchase. Buying your first property can feel overwhelming, so it’s great to know you felt informed, supported, and received quick responses throughout the process.

If you ever need any further help or have questions in the future, we’re always here for you. Enjoy your new home!

Rated 5 out of 5 stars

Highly recommended

Wonderful service to the tiniest details
Highly professional mortgage advisory

13 February 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your lovely review! We’re really pleased to hear you received such attentive and professional support. It’s great to know the service met your expectations down to the finer details.

Rated 5 out of 5 stars

Staff & Service

I have always had fantastic service from EFS and Lois Keefe who has taken care of both my mortgage & re-mortgage applications. Lois sent me regular updates and kept everything simple and straightforward for myself. Lois is always available for a call/meeting to discuss any confusing questions I may have. I would highly recommend EFS and definitely worth an ask if you can get Lois to handle your application. Thanks again.

4 March 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you so much for taking the time to leave this wonderful review. It’s great to hear that you’ve consistently received fantastic service from us and that Lois has been able to support you so well with both your mortgage and remortgage applications.

We’re really pleased to know her regular updates, clear explanations, and availability have helped make everything straightforward and stress‑free for you. Your recommendation means a lot, and I know Lois will truly appreciate your kind words.

If you ever need any further support in the future, we’re always here to help. Thanks again for choosing us!

Rated 5 out of 5 stars

A truly supportive and professional Mortgage Advisor

From the very beginning, Kristopher Camblin was incredibly supportive and professional. Our first meeting was a video call rather than just a phone conversation, which made a big difference. He was very transparent and open with us, sharing his screen and taking the time to clearly explain every step of the process so we fully understood what to expect.

He never rushed the conversations and was always willing to spend as much time as needed.

Kristopher was also very collaborative and easy to work with throughout the whole process. He was extremely responsive and always replied quickly to emails, even when we had multiple complicated questions or different cases to discuss.

Overall, we had a very positive experience working with Kristopher. His transparency, patience, and dedication made the whole mortgage process much smoother and far less stressful. I would highly recommend him to anyone looking for a reliable and supportive mortgage advisor.

4 March 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you so much for taking the time to leave such a thoughtful review. It’s great to hear how well Kristopher supported you throughout your mortgage journey. Offering clear guidance, taking the time to walk through each step, and being available when needed are all things he takes real pride in, so it’s wonderful to know this made a genuine difference for you.

We’re especially pleased that his communication and responsiveness helped keep the process running smoothly and removed some of the stress that often comes with arranging a mortgage.

Your recommendation means a great deal. If you need any further assistance in the future, we’re always here to help.

Rated 5 out of 5 stars

Lois helped me secure my home.

Lois helped me secure my home. I had no idea how to begin. Lois took all my worries away, guided me through the process and explained all the jargon to my understanding. Lois has a lovely manner and is very efficient and you will not be left waiting. I would highly recommend Lois for your finanical needs. 😊

3 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your wonderful review! We’re delighted to hear that Lois was able to take the stress out of the process and guide you with clear, easy‑to‑understand explanations. Her supportive manner and efficiency are qualities we’re very proud of, and it’s great to know they made such a positive difference for you. We truly appreciate your recommendation and are glad you felt so well looked after. 😊

Rated 5 out of 5 stars

Embrace Financial Services have been…

Embrace Financial Services have been excellent with us every time we have needed a mortgage. Kristopher was friendly, flexible with timings (as both myself and my partner work full time) and extremely prompt at replying to emails. He really put effort into finding us the best mortgage and always explained the options clearly. We would highly recommend!

2 March 2026
Unprompted review
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Reply from Embrace Financial Services

We're delighted to hear that you had such a positive experience with Kristopher and the team. It's great to know his flexibility, prompt responses, and clear explanations helped you secure the best mortgage. Thank you so much for the recommendation!

Rated 5 out of 5 stars

Thank you Wayne Danks

Working with embrace has been an absolute pleasure! Working closely with I wayne we knew that we were in reliable hands.
He was fantastic, he helped us arrange and secure our first mortgage, compared prices for our insurances and worked tirelessly to make sure that buying our first home was a success. We're delighted with all of his efforts. Thank you Wayne, we look forward to working with you again in the future.

28 February 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your wonderful review! We’re delighted to hear that Wayne made your first home-buying experience such a success. We really appreciate your kind words and look forward to supporting you again in the future.

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