I just go to pick up my order, which was booked the same day. The customer service did not understand at first - explaining ij clear english - if I provide my order number thay can check it and pro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve purchased a few different items from them recently—a portable AC, a clothing iron, and a memory card—and everything has performed well so far. They offer great value for money across a wide range... See more
Company replied
We always buy electronics in Elgiganten and have been doing for many years. Good prices and even if not the best, they match it anyway if you find it elsewhere cheaper. I recommend Elgiganten with the... See more
Company replied
BAD CUSTOMER SERVICE! being told on the telephone that the delivery company who delivered and damages items that what they say is true believed more than the consumer who pays money for the item... See more
Company replied
Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
146K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID Elgiganten! misleading information and very poor customer handling
THE WORST EXPERIENCE IN MY LIFE WITH Elgiganten!
I bought a Samsung monitor from Elgiganten Lyngby on 27 December 2025 for DKK 1,599. On 10 April 2026, it broke, and I went to the Lyngby store to ask if it could be repaired.
The repair agreement I was asked to sign was VAGUE about whether I would need to pay in my case, especially if I chose to return the product without repair. To avoid any UNEXPECTED COSTS, I explicitly asked a staff member (Viktoria) MULTIPLE TIMES whether I would have to pay in that case. She CLEARLY and UNEQUIVOCALLY stated that if I found the repair cost too high, I could return the product WITHOUT REPAIR FREE OF CHARGE.
Based on this confirmation, I agreed to submit the product. I would NOT if she told me I need to pay for returning without repair.
However, I was later given a bill of DKK 1,523 just to get my monitor back without repair. This DIRECTLY CONTRADICTS what I was told in store. The only options I was given were to pay DKK 3,350 for repair, DKK 1,523 for return without repair, or DKK 1,107 for scrapping. There was NO DETAILED EXPLANATION at all — NO BREAKDOWN of why these prices were set, what each charge includes, or what I was actually paying for.
The issue is NOT the price itself, but the MISLEADING INFORMATION. If the staff member was unsure, she should have said so, not give a DEFINITIVE but WRONG answer.
From 16 to 24 April, I visited the Lyngby store FOUR TIMES and called customer service MULTIPLE TIMES. I was subjected to ENDLESS BACK AND FORTH between the store and customer service, constantly receiving CONTRADICTORY INFORMATION — sometimes saying the cost would be fully covered by customer service, sometimes saying it would be shared between customer service and the store, and later refusing to cover anything at all — leaving me with NO CONSISTENT ANSWER and NO REAL RESOLUTION.
The store manager, Michelle, was VERY UNFRIENDLY, gave NO APOLOGY, and showed NO WILLINGNESS to resolve the issue, simply repeating that she “could not do more than the price given”.
Since the Lyngby store did not provide ANY SOLUTION, I then sent TWO DETAILED EMAILS to customer service outlining the full timeline of the case and my request for resolution. Although I was told they would look into it, the process was REPEATEDLY DELAYED. If I did not follow up, I received NO RESPONSE AT ALL, and I have still NOT PROPERLY HEARD BACK from them.
While the amount itself may not be large, this is a matter of PRINCIPLE. I will CONTINUE TO PURSUE this case and take FORMAL LEGAL STEPS if necessary to PROTECT MY RIGHTS.
I strongly advise others to COMPLETELY AVOID buying products here. The staff are UNPROFESSIONAL, and the customer service is UNRELIABLE. I am clearly NOT THE ONLY ONE — just look at the other negative reviews.
---------------------------------------------
Update: They still do not acknowledge their mistake and continue to mislead the public. Before signing, I explicitly asked for clarification many times because the agreement was unclear. I was told that if the issue was not covered by warranty, the repair would cost money, but returning the product without repair would still be free. This was the misleading information on which I decided to proceed, and I would not have agreed otherwise.
27 April 2026
Unprompted review
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to review us on Trustpilot.
We sincerely regret that you have gone through such an unpleasant process. This has never been our intention.
I have now reviewed the case, and I understand that the store clearly informed you during your first visit that if the complaint covered this damage/fault, there would be no cost. However, if it was deemed not to be a valid warranty claim, costs would apply. This was also acknowledged and signed on the same day.
We have explored all possible options in this matter and unfortunately have not been able to cover the estimate provided. For this reason, there is regrettably nothing further we can do in this case. This outcome has already been communicated to you as the final decision.
Despite this unfortunate experience, we wish you a pleasant day.
Kind regards,
Slim
Elgiganten Customer Service
The best🤩🥳🤩
25 April 2026
Reply from Elgiganten A/S
Hello Andreia,
Thank you very much for taking the time to leave us a review on Trustpilot.
I’m happy to hear that you had a good experience with us.
We truly appreciate your positive feedback, and I hope you will greatly enjoy your new product once you receive it.
Have a lovely day.
Kind regards,
Slim
Elgiganten Customer Service
I ordered a hair dryer for picking up…
I ordered a hair dryer for picking up in my city. A few hours later I started receiving calls that were from "private number". I didn't respond. After that I received an SMS and an email that my order was annulled because there had been a mistake and the item wasn't in stock. Overall, I am satisfied that they tried to let me know in different ways, but would have helped if I saw the caller's ID.
28 March 2026
Reply from Elgiganten A/S
Hi Kamelija,
Thank you very much for your review.
We appreciate you taking the time to share your experience. Although we are sorry that the item turned out not to be available, we are pleased to hear that you felt well informed through the different updates you received.
We also understand your point regarding the calls showing as a private number, and we appreciate you highlighting that part of the experience. Feedback like this is valuable to us.
Thank you again for your understanding and for sharing your experience with us.
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
Worst customer service i have ever had in my life, dont buy from this company, they will scam you
I bought a Nilfisk S1 Vacuum from Elgiganten, just to mention, its a PET FRIENDLY VACUUM, 3 weeks ago i brought it to the shop because i had issues with the battery, it didnt last long and also took very long to get charged, but everything else worked completely fine.
After waiting for a long time, i get the message that the motor is not working ( even though the motor was fine, and i had issues with the battery, which was apparently not even tested, they straight went for the motor because hey, that is what is way more expensive than the battery) and said that because of red dust which came from cat litter dust around the cat toilet the motor got broken. Which confuses me because isnt this vacuum sold as a pet friendly vacuum? Now comes the interesting part, they insist that its masonry dust, i think they dont even know that there is red clay cat litter.And with this conclusion they try to talk themselves out of the warrenty, they say that this is not covered by it and want that i pay to get my motor fixed, which worked comepletely fine !!!!! And if i dont want to get it fixed i need to pay the insane amount of 240dkk to get it send back to my place. The support is absoleutely not helpful and all they do is try to scam you with saying the vacuum is not made for work like that. Then please dont sell it as a PET FRIENDLY edition if you cant use it for a household with pets.
edit:
all of the stated comment from you, about the problems with the motor are straight up bullshit, i cleaned the filter once a month, that they are colored because of dust from clay cat litter, doesnt mean that they are non functional, on top of that i never had an issue with weird noises or power shutting off, youre just looking straight up for reasons to not cover the replacement of a product. And that you try to defend yourself that you cant use a vacuum to vacuum dust that is on the floor is the most hilarious thing ever. Nowhere, nowhere on the product info or anywhere else is it mentioned that you cant use it for that.
YOU ARE SCAMMERS AND YOU SHOULD BE ASHAMED
24 April 2026
Unprompted review
Reply from Elgiganten A/S
Hi,
Thank you for your review.
We are very sorry to read that you feel this way about both the service process and the outcome of your case. We understand that this has been frustrating for you, and we regret that the experience has left you with such a negative impression of Elgiganten.
When a product is submitted for service, the technician is required to investigate the actual cause of the fault described, not only replace the part the customer believes may be responsible. In this case, the product was examined based on the issue that it would only stay powered for around 10 minutes before shutting off. During the inspection, the battery was tested in relation to this fault, and the conclusion was that the battery itself was not the cause. With clean filters, the vacuum was able to hold power as expected.
The technician’s assessment was instead that the problem was caused by significant blockage and dust contamination in the filters and motor area, including debris having passed through the motor, which caused overload and noise. For that reason, this was not handled as a battery defect or a warranty covered issue. The quotation provided was therefore not for a battery replacement, but for the relevant surrounding parts identified during the inspection.
We do understand your comments regarding the product being marketed as pet friendly. However, “pet friendly” does not change the warranty terms or mean that all types of fine dust or debris exposure are covered if the product has been affected in a way it is not designed for.
We would also like to inform you that if you choose to have the vacuum returned without repair, you will not be charged for simply having the product sent back.
We are sorry that this conclusion was not the one you had hoped for, but the assessment has been made based on the technician’s findings during inspection.
Wishing you a great day.
Best regards
Benjamin
Elgiganten Customer Care Center
Oled screen reparation disappointment
got a screen sent to reparation, mind you it was brand new, it wasn't even a year old. It came back scratched and the OLED anti-reflective film was damaged on the whole screen.
Very very disappointing.
23 March 2026
Unprompted review
Reply from Elgiganten A/S
Hi Milla,
Thank you for your review.
We are very sorry to read about your experience and understand your disappointment. A product should of course not be returned in that condition after service.
In this case, the screen has since been taken back and replaced with a new one, as we agreed that this was the right way to resolve the matter.
We regret the inconvenience caused and are sorry that the overall experience did not meet your expectations.
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
the didn’t arrive on time and i didn’t…
the didn’t arrive on time and i didn’t receive any message .
apparently it is out of stock and i don’t how much longer i need t wait to receive it.
16 April 2026
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I am sorry to hear about the delays and stock issues you´ve experienced with this order.
I understand this has been very frustrating.
I can see that you now chose to cancel the order since Apple didn't have an expected time of arrival.
We apologize for the inconvenience and hope to get the opportunity to provide you with a much better experience next time.
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
Here’s a breakdown of the events:
- My laptop’s battery transitions into a pufferfish.
- I order a new laptop they have at their warehouse 25km away.
- It would’ve taken a single day to deliver.
- Instead they decide to ship it from the middle of Sweden, because ✨logistics and environmentalism✨(?).
- I pay for a 2 day delivery.
- Several hours later PostNord pulls another PostNord stunt and that delivery turns into a one week delivery, which was already an option for much less money.
- I still dread every time I find out a company uses PostNord for shipping.
Edit: They actually refunded the whole shipping cost. ^^
21 April 2026
Reply from Elgiganten A/S
Hi,
Thank you for taking the time to share your feedback.
I am sorry to hear that you have had this experience with the delivery of your order. We do offer collect at store as a delivery method if that is preferable in the future.
Our postal delivery setup is at the moment most efficient when we ship the order from our main warehouse in Sweden. We do offer shipping from local stores when a product from the main warehouse run out of stock. This solution is at the moment less efficient due to multiple manual processes.
We can see that you created your order online the 21/04 and the expected delivery with Postnord is now the 23/04. The delivery date shown on the website when you made your purchase is an expected deliver date, and therefore we are still within the expected delivery window.
We do acknowledge and apologies for the delay though and we have decided to refund the delivery fee you paid. We hope this makes up for the inconvenience.
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
When ordering online
When ordering online, I entered the wrong mobile number... But the kind staff helped me get it sorted out, I picked up the order, and I'm very happy 🙂
21 April 2026
Reply from Elgiganten A/S
Hello Andrii,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m happy to hear that you’re satisfied with your purchase at Elgiganten and that the staff helped you out with the wrong mobile number.
I hope your new product brings you plenty of joy and works perfectly for your needs.
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
Delays in delivery, problems with lack of coordination in online planning
I made an online purchase and it was delayed for almost a week due to incorrect processing in the warehouse. Problems like this happen, but I will use this comment to improve performance.
The staff was very friendly and the few times I spoke to them online they were always responsive. It's a great bonus to be able to contact the staff at any time.
20 April 2026
Reply from Elgiganten A/S
Hi Amin,
Thank you very much for taking the time to review us on Trustpilot.
I am glad that you have received this lovely help from the store.
We greatly appreciate your feedback, and I hope that you enjoy your new product when you receive it.
Have a nice day.
Kind regards
Marcus
Elgiganten's Customer Service
Haven't received anything yet
17 April 2026
Reply from Elgiganten A/S
Hello Mona,
Thank you for taking the time to leave us a review here on Trustpilot.
We send out our Trustpilot invitations automatically, so it may happen that you receive this invitation before your package arrives.
We apologize for any confusion this may have caused.
You are more than welcome to update your review once you receive the package and can provide an overall evaluation of your experience.
I hope you will be happy with your new product and wish you a great day!
Kind regards
Ellen
Customer Care Center
Reply from Elgiganten A/S
Hej,
Mange tak for at du har taget dig tid til at dele din oplevelse med os.
Det glæder mig at høre, at du er tilfreds med at handle i Elgiganten og at din oplevelse har levet op til dine forventninger. Vi håber at du bliver glad for dit nye produkt.
Jeg ønsker dig en dejlig dag!
Med venlig hilsen
Marcus
Elgigantens Kundecenter
God sted at handle..Men når man ringer…
God sted at handle..Men når man ringer til kundeservice tager det lang tid at komme igennem..Men god service
4 December 2025
Reply from Elgiganten A/S
Hej Monica,
Mange tak fordi at du tager dig tid til at anmelde os på Trustpilot.
Det glæder mig, at din oplevelse med os var god. Vi forstår godt, der kan forekomme nogle udfordringer når der ringes ind. Vi forsøger selvfølgelig altid at forbedre os, så vi takker for at gøre os opmærksomme på dette.
Du må have en dejlig dag.
Med venlig hilsen
Marcus
Elgigantens Kundecenter
Reply from Elgiganten A/S
Hi,
Thank you very much for taking the time to review us on Trustpilot.
I am pleased that you had a quick, good and easy transaction at our store.
Have a nice day.
Kind regards
Marcus
Elgiganten's Customer Service Center
Nightmare experience
Probably the worst customer service ever...
Bought a dishwasher including installation (more than usual to have it installed before Easter!) and removal of the old one.
Got the washing machine installed 1 week after Easter (2 visits needed) and I still have the old one sitting on my carport to be picked up since they forgot to create the correct work order for the installer who brought a small van!
The dishwasher couldn´t be installed during the 1st visit due to an inadequate electrical junction box but, to prevent such cases, ElGiganten could request their customers to send some photos for evaluation in advance of the technician´s visit.
14 April 2026
Unprompted review
Reply from Elgiganten A/S
Hello Luis,
Thank you for taking the time to leave us a review here on Trustpilot.
I´m sorry to hear about the difficulties you´ve experienced with this order.
It is unfortunate to hear about the different visits this takes for your machine to be correctly installed and your old product disposed..
But I am very glad that we were able to get in touch, and that we agreed to refund the amount you paid for the freight.
We hope this helps improve your experience, and that you are happy and satisfied with your new dishwasher.
I wish you a great day!
Kind regards
Ellen
Customer Care Center
Excellent
Fast check out process and excellent customer service. Can’t go wrong with Elgiganten
13 April 2026
Reply from Elgiganten A/S
Hi Simon,
Thank you very much for taking the time to review us on Trustpilot.
I am pleased that everything went smoothly and that the customer service in the store was perfect.
We greatly appreciate your positive feedback, and I hope you enjoy your new product.
Have a nice day.
Kind regards
Marcus
Elgiganten's Customer Service
3006 Elgiganten Århus
I ordered a machine for hair and beard cutting online. You didn't give me the box. You just sent it through Bring. You gave me a box of cartoons. I'm not happy.I received my parcel but I am not happy. You did not give me any box, you just gave me a cartoon box with the parcel inside.
2 April 2026
Reply from Elgiganten A/S
Hello Dewan,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm sorry to read, that you weren't satisfied with the condition of the outlet product you bought.
Sometimes when you buy an outlet product, the original packaging isn't with.
If you are unsatisfied with the product, you're more than welcome to return it in your nearest store.
I appreciate, that you shared your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Hej,
Mange tak fordi at du tager dig tid til at anmelde os på Trustpilot.
Det glæder mig, at din oplevelse med os var god.
Vi sætter stor pris på din positive feedback, og jeg håber at du får stor glæde af dit nye produkt.
Du må have en god weekend.
Med venlig hilsen
Slim
Elgigantens Kundecenter
Shopping online easy
I had a good experience shopping on line and also when I picked up in Vejle
28 March 2026
Reply from Elgiganten A/S
Hi Edgar,
Thank you very much for taking the time to review us on Trustpilot.
I am glad that you had a good shopping experience online and also the pick-up at Elgiganten Vejle.
We greatly appreciate your positive feedback, and I hope that you enjoy your new product when you receive it.
Have a nice day.
Kind regards
Marcus
Elgiganten Customer Center
Great service from Nicholas in the…
Great service from Nicholas in the store in Randers. The man has the patience of a saint and the knowledge of a boffin. A great credit to the Company and we will certainly be returning for further purchases. Thanks again.
8 April 2026
Unprompted review
Reply from Elgiganten A/S
Hi Eugene,
Thank you very much for taking the time to review us on Trustpilot.
I am pleased that your experience with us was good with our colleague down from Elgiganten Randers. I will make sure that this feedback gets to the right department so that Nicholas can receive it.
Have a nice day.
Kind regards
Marcus
Elgiganten's Customer Service
Reply from Elgiganten A/S
Hej Lars,
Tak for at bruge tid på at anmelde os her på Trustpilot.
Det glæder mig at høre at du havde en hurtig og god oplevelse i forbindelse med din ordre. Vi håber, at du bliver glad for dit nye produkt.
Du ønskes en god dag!
Med venlig hilsen
Ellen
Elgigantens Kundecenter
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.