I just go to pick up my order, which was booked the same day. The customer service did not understand at first - explaining ij clear english - if I provide my order number thay can check it and pro... See more
Company replied
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See what reviewers are saying
I’ve purchased a few different items from them recently—a portable AC, a clothing iron, and a memory card—and everything has performed well so far. They offer great value for money across a wide range... See more
Company replied
We always buy electronics in Elgiganten and have been doing for many years. Good prices and even if not the best, they match it anyway if you find it elsewhere cheaper. I recommend Elgiganten with the... See more
Company replied
BAD CUSTOMER SERVICE! being told on the telephone that the delivery company who delivered and damages items that what they say is true believed more than the consumer who pays money for the item... See more
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Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
146K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The store in Fields shopping center horrível service
The store in Fields shopping center, have the worst People’s work in that place, every time I visit the store a bad experiencie, and leave with without buying nothing, and in 2014 thats the most and the first experiencie whow you deal with Customer service, and the manager of that store in 2014, need to have a good formation with Customer service, horrible person and bad worker.
I am writing this so you Can inproved your Customer service and staff and manager, since then I buy in the competitors store…
3 February 2026
Unprompted review
Reply from Elgiganten A/S
Hello António,
Thanks for taking time out of your day to give us a review on Trustpilot.
It makes me sad to read, that you experience bad customer service, and that the staff in the store is also not good, when you visit one of our stores.
That is not the impression, that we want to give our customers, when they visit our stores, especially not when you have experienced one of the managers being a bad worker.
I have sent your feedback to the store, you're writing about, so we can give a better customer experience in the future. Your feedback is valued, and it will improve our customer service.
I hope that we can welcome you in one of our stores another time, and give you a better experience.
Have a nice day and happy Easter!
Best regards
Tilla
Elgigantens Customer Care Center
Everything was fast and high-quality
Everything was fast and high-quality. The guy was nice and explained everything, asked all the questions. We bought it quickly and received fast service.
31 March 2026
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm pleased to read, that you experienced fast and high quality service, and that my colleague could answer all your questions and was nice.
I hope, you're going to enjoy your new iPhone 15!
Your positive feedback is valued, and I appreciate, that you shared it with us.
Have a nice day and a happy Easter!
Best regards
Tilla
Elgigantens Customer Care Center
Everything worked perfectly
25 March 2026
Reply from Elgiganten A/S
Hi Colin,
Thank you very much for taking the time to review us on Trustpilot.
I’m delighted to hear that you had a good experience with us.
We truly appreciate your positive feedback, and I hope you will enjoy your new product.
Happy Easter.
Kind regards,
Slim
Elgiganten Customer Center
Reply from Elgiganten A/S
Hej Morten,
Mange tak fordi at du tager dig tid til at anmelde os på Trustpilot.
Vi beklager, at det ikke er tydeliggjort for selve leveringen. Jeg har kigget på ordren og kan se at du har fået tilsendt et sporingsnummer og dette henviser vi til at du følger så du ved præcist hvornår at den kommer frem.
Du må have en dejlig dag.
Med venlig hilsen
Marcus
Elgigantens Kundecenter
Very nice and quick service
Very nice and quick service, very helpful young people. Bought washing machine.
27 March 2026
Reply from Elgiganten A/S
Hello Robert,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm pleased to read, that you experienced nice and quick service, and that my colleagues were helpful in the store in relation to your latest click and collect order.
I hope, you're going to be satisfied with your new TCL washing machine!
Your positive feedback is valued, and I appreciate that you took time out of your day to share it with all of us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Hello Nandkishor,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m sorry to hear about the condition in which you received your package - that is certainly not acceptable.
I checked up on your order and I’m glad we were able to find a solution together with the store that sent the product, and that you have now received a full refund.
We hope to get the opportunity to provide you with a much better experience next time.
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
Everything went well and fast!
22 March 2026
Reply from Elgiganten A/S
Hi Vera,
Thank you very much for taking the time to review us on Trustpilot.
I am glad that your experience with us was fast and fast.
We greatly appreciate your positive feedback, and I hope you enjoy your new product when you receive it.
Have a nice day.
Kind regards
Marcus
Elgiganten's Customer Service
Poor customer service
I came to purchase a Garmin Forerunner 255, and after waiting for 15 minutes in line and picking up a ticket, the cashier tells me that he cannot help me, I need to go to someone from the specific section.
I then decided not to wait even longer, I made the purchase online, and went for a walk. Within 1-2 hours, it was ready for pick up. When I came back to the store, I took a "pick up package" ticket, went to the same cashier, who told me that I need to go to another part of the store, but as an exception he would help me. He asked for an ID, where I had a few pictures of IDs on my phone, my yellow card, but not a physical ID with a picture on it. He then went further saying that he cannot accept a non-physical ID.
I had to go home and pick up my ID, I came back, and another nice employee helped me to get my package, even without asking specifically for an ID.
I am quite disappointed that the only thing I asked for was purchasing a sports watch, and it took so long until I actually had to get it.
Had I known that it would be like this, I would have definitely not chosen Elgiganten, and I will not choose it from now on.
22 March 2026
Reply from Elgiganten A/S
Hello Christian,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very sorry, that it took so long for us to give you your sport watch. That is not the service, we want to give our customer.
It is correct, that it is not everywhere in the store, you can stand in line to buy a sport watch. You need to be in a specific area, to make a purchase for a sport watch.
I'm very sorry, if it wasn't obvious in the store, where you needed to stand in line.
It is also correct, that when you make a click and collect order, then you have to show a physical ID. When you get a SMS from the store, they also clarify that you need your physical ID in the SMS.
I have given your feedback to the store you're referring to, so we can make sure to give a better customer experience in the future.
I also hope, that we can welcome you in the store another time, and give a better experience.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Dear customer.
Thanks for taking your time to review us here.
We're happy to hear about the positive experience with our Click & Collect-service.
I wish you a lovely weekend and hope to see you again soon.
Kind regards
David
Elgigantens Kundecenter
Efficient
I was kept informed via SMS of my order's process, from placement to when it was ready to pick up. At the store the pickup was smooth and done by very friendly staff.
18 March 2026
Reply from Elgiganten A/S
Hi,
Thank you very much for taking the time to review us on Trustpilot.
I am glad that you had such a wonderful experience with your order.
We really appreciate your positive feedback, and I hope you enjoy your new product when you receive it.
Have a nice day.
Kind regards
Marcus
Elgiganten's Customer Service
Click and collect worked fine
Used the click and collect service and everything went smooth. Good customer support.
4 February 2026
Reply from Elgiganten A/S
Hi Giacomo,
Thank you very much for taking the time to leave us a review on Trustpilot.
I’m pleased to hear that your experience with us was positive.
We truly appreciate your kind feedback, and I hope you will enjoy your new products.
I wish you a wonderful day.
Kind regards,
Slim
Elgiganten Customer Center
I ordered a laptop for my child's…
I ordered a laptop for my child's birthday, I calculated that it would arrive on the day it was needed. The order was made on March 9, it was supposed to arrive on March 13 today. But when I started to figure out that Elgigante Hillerod, it turns out that they didn't even send the package, they only started packing it on (March 13), which I was supposed to receive that day.
13 March 2026
Unprompted review
Reply from Elgiganten A/S
Hi,
Thank you very much for taking the time to review us on Trustpilot.
First of all, we would like to apologize for the delay that has occurred regarding your order. It is important that we inform you that the delivery is an expected date, where unforeseen delays may occur.
I am well aware of this matter and I know that the correct department has already been contacted so that we can expedite a delivery date as soon as possible.
If you have any questions, you are very welcome to write to us at social.ccc@elgiganten.dk, and we will follow up immediately.
Have a nice day.
Kind regards
Marcus
Elgiganten's Customer Center
professionalism
4 March 2026
Reply from Elgiganten A/S
Hello Sebastian,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m happy to hear that you’re satisfied with your purchase at Elgiganten. I hope your new product brings you plenty of joy and works perfectly for your needs.
I wish you a great day!
Kind regards
Ellen
Customer Care Center
Pickup of ordered items
Pickup of ordered items. Minimal interaction. Polite and professional
10 March 2026
Reply from Elgiganten A/S
Hello Jonas,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that you experienced polite and professional staff in connection to your latest click and collect order.
I hope, that you're going to be satisfied with your new Samsung 43" Smart TV!
Your positive feedback is valued, and I appreciate that you shared it with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Good shop for electronics
I have buy a lot Electronic from Elgiganten they are good stuff
10 March 2026
Unprompted review
Reply from Elgiganten A/S
Hello Nueangchompu,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m happy to hear that you’re once again satisfied with your purchase from Elgiganten. I hope your new product brings you plenty of joy and works perfectly for your needs.
I wish you a great day!
Kind regards
Ellen
Customer Care Center
Overall a good experience
Searching for product - good
Ordering of product - good
Product itself - good
On time delivery to local shop - not good; two days late. Not sure why it should take 9 days to move a product from one location to another.
19 February 2026
Reply from Elgiganten A/S
Hello Eric,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm sorry to read, that it took 9 days for your order to be delivered to your local Elgiganten store.
When you book an order to be delivered to an Elgiganten store, the delivery process is a bit longer.
But I'm very pleased to read, that you were satisfied with the product itself, and that you were satisfied with the process of ordering online.
Your positive feedback is valued, and I appreciate that you shared it with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Charged instead of refunded – 6,998 DKK missing
I returned a phone to Elgiganten Nørrebrogade and received a "Payout" receipt for 3,499 DKK. Instead of refunding me, the store’s terminal incorrectly processed a charge for 3,499 DKK.
My bank has confirmed these are finalized withdrawals, not reservations. This means Elgiganten has taken 6,998 DKK from my personal account for one return.
I have been struggling with customer service for over a week. Every message is a different person who refuses to acknowledge the bank documentation and the clear terminal error. I am now missing 7,000 DKK, and Elgiganten’s response is to keep asking for the same proof I have already sent. Unacceptable and unprofessional.
23 February 2026
Unprompted review
Reply from Elgiganten A/S
Hello Bertrand,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very sorry that we haven't been able to help your problem with the double charge. That doesn't live up to the service, we want to give our customers.
We are still figuring out with our accounting department, why it appears on your account that you have been charged two times.
As soon as we have an answer, we will get back to you.
I appreciate that you shared your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Excellent service for what I needed
Excellent service for what I needed. Special discount if you sign up too. The guy at the service till was great and I was in and out in 5 minutes 👍🏻
28 February 2026
Reply from Elgiganten A/S
Hello Grant,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very pleased to read, that you experienced excellent service, and that you got your click and collect order fast.
I hope, you're going to enjoy your new powerbank!
Your positive feedback is valued, and I appreciate that you shared it with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m happy to hear that you’re satisfied with your purchase at Elgiganten and that you received the product quickly. I hope your new TV brings you plenty of joy and works perfectly for your needs.
I wish you a great day!
Kind regards
Ellen
Customer Care Center
Got a product
Got a product, that was not even reset without the basic utilities like charger etc.
Very unprofessional and not acceptable
21 February 2026
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m sorry to hear that your Outlet product was delivered without all the parts.
I’ve reviewed your case and also seen the email you sent us. I have now contacted the store in Frederiksberg regarding the missing charger. They will reach out to you with a solution - either later today or by tomorrow at the latest.
If you have any further questions or need additional assistance, you’re always welcome to contact us at social.ccc@elgiganten.dk. Please include your order number and a link to this review so we can help you as quickly as possible.
I wish you a great day!
Kind regards
Ellen
Customer Care Center
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