I just go to pick up my order, which was booked the same day. The customer service did not understand at first - explaining ij clear english - if I provide my order number thay can check it and pro... See more
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See what reviewers are saying
I’ve purchased a few different items from them recently—a portable AC, a clothing iron, and a memory card—and everything has performed well so far. They offer great value for money across a wide range... See more
Company replied
BAD CUSTOMER SERVICE! being told on the telephone that the delivery company who delivered and damages items that what they say is true believed more than the consumer who pays money for the item... See more
Company replied
We always buy electronics in Elgiganten and have been doing for many years. Good prices and even if not the best, they match it anyway if you find it elsewhere cheaper. I recommend Elgiganten with the... See more
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Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
145K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Perfect and fast
26 May 2026
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that your latest collect at store order went fast and was perfect.
I hope, that you will enjoy your new Roborock cleaning robot!
Your positive feedback is valued, and I appreciate that you shared it with all of us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Customer Service highly fragmented
Customer Service highly fragmented. If you have made an online purchase from a store, the central customer service cant help. And they are the only team you can reach by phone. Highly complex process you meet as customer, caused by internal issues - probably franchise model but still
26 May 2026
Unprompted review
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to review us on Trustpilot.
We are very sorry that your experience did not meet your expectations.
However, it is correct that if the inquiry concerns an outlet product, in most cases we need to request assistance from the store handling the case.
I can see that we have contacted the store and asked them to get in touch with you.
Furthermore, I can see that you have visited a store where a solution has been found for you.
Despite this unfortunate experience, we wish you a pleasant day.
Kind regards,
Slim
Elgiganten Customer Service
If its possible I give more stars
If its possible I give more stars, perfect service- click&collect.
21 May 2026
Reply from Elgiganten A/S
Hello Raivis,
Thanks for taking time out of your day to give us a review on Trustpilot.
It makes me very happy to read, that you experienced perfect service in your latest click and collect order, and that you want to give us even more stars.
I hope, that you will enjoy your new Samsung fridge!
Your positive feedback is valued, and I appreciate that you shared it with all of us.
Have a very nice weekend!
Best regards
Tilla
Elgigantens Customer Care Center
Don't trust their stock status or ETA's
Place an order for in-stock item, 2 - 3 days delivery. Get an SMS a day later stating it will be 10 days approximately.
14 May 2026
Reply from Elgiganten A/S
Hello Martin,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m sorry to hear about the delay on your order. I can see the delay is caused by the manufacturer, but I understand that this is frustrating either way.
We hope you will be very happy with your new product, once you receive it.
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
Really good service and product
11 May 2026
Reply from Elgiganten A/S
Hi Martin,
Thank you very much for taking the time to review us on Trustpilot.
I'm pleased to hear that you received excellent support and that the product met your expectations as well.
We truly appreciate your positive feedback, and I hope you will enjoy your new product.
Wishing you a wonderful day.
Kind regards,
Marcus
Elgiganten Customer Service Center
Order cancelled after payment — no solution, no response
I purchased the Braun Silk Expert Pro 5 online for 1,999 DKK. The website showed the item as in stock at the Aarhus store, I completed payment, and received confirmation. The next day, I was informed that my order had been cancelled due to a "bug in their system."
I was not asking for a refund - I was happy to wait for the item to be restocked. What I was not prepared for is that the same product now costs more than double the price I paid. Elgiganten's response? Cancel the order, refund the money, and offer nothing else. No voucher, no backorder at the original price, no acknowledgement of responsibility.
I followed up with a formal complaint via email to customer support. They promise a response within 48 hours - that deadline has now passed with no reply whatsoever.
A completed online payment is a binding contract under Danish consumer law. A technical error on the retailer's end does not entitle them to cancel without remedy. Deeply disappointed by how this has been handled at every step.
10 May 2026
Reply from Elgiganten A/S
Hello Bea,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very sorry, that we couldn't complete your click and collect order.
I can see, that the product you bought has been discontinued from our selection. That means it isn't going to be in stock again. Therefore the best thing we could do is refund you the amount you paid.
I appreciate, that you shared the experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Cheated after paying extra
Paid extra for home delivery which states it will take 1-2 days. Needed the items for a gift within 3 days, the birthday has come and gone and the present is nonwhere to be seen. I feel cheated and have lost trust for elgiganten when time is of the essence. Can't speak for the items themself as I have yet to see them
5 May 2026
Reply from Elgiganten A/S
Dear Customer,
Thanks for taking your time to review us here.
I am truly sorry for the inconvenience regarindg the delay on your delivery.
It is defnitely an error, that the order has not arrived yet. Luckily it is now under transit and will be with you as soon as possible.
After looking further into the matter, it seems your order did not get picked up by the postal service in time, which caused the delay.
We have decided to credit the full delivery costs and hope it is possible to give the gift a bit later than planned.
We're sorry for the error and thank you for taking your time to review us.
Kind regards
David
Elgigantens Kundecenter
Be aware of the Andel Energi discount!
I was visiting the branch in Viby Megasyd yesterday. Upon checking out, the salesperson said I could get a 500kr discount if I tell him which electricity company I use. It was very confusing as the products I was buying has nothing to do with it. He was very pushy and didn’t explain the discount.
He later asked his colleague for help and I realized he was browsing at the Andel Energi new customer page. This whole thing was extremely uncomfortable and I started to question him that if he was trying to change the electricity company I subscribed to, to Andel Energi.
It turned out I was right, in order to get the discount, he must convert my electricity subscription to Andel Energi. Then I told him that it is not necessary as I will be moving soon. The story didn’t just end here!
He started to ask where I will be moving to and don’t I need a new electricity subscription at the new place, why don’t I want to convert to Andel Energi, what benefits did I get with my current electricity subscription…..
All in all, the whole time for this purchase was very unprofessional. First of all, the detail of how to get the discount was never mentioned by him, and I never asked for this 500kr discount. This way of scamming customers is horrible, extremely desparate!
Consent from the customers is very important, you can’t just assume 500kr will make everyone want to change to another electricity company.
8 May 2026
Unprompted review
Reply from Elgiganten A/S
Hi Germaine,
Thanks for taking your time to review us here.
We're sad to hear about the negative experience regarding your visit at our store and the encounter regarding getting a discount with Andel Energi.
I am sorry about the level of service, as it is never the intention to pressure customers into buying or signing up for something they do not agree to.
We of course wish to inform about campaings and offers, as many people have interest in getting a better deal. However for these types of discounts it is definitely not releveant for everyone.
We completely understand from your perspective, that the interaction came of as coercive instead of informative, which we again apologize for.
To avoid this in the future, I have passed your feedback on to the responsible parties and thank you for letting us know that we can improve upon this area.
I wish you a lovely weekend!
Kind regards
David
Elgigantens Kundecenter
Jeppe is a very good guy.
Jeppe is a very good guy.
His service was amazing and professional.
2 May 2026
Unprompted review
Reply from Elgiganten A/S
Hi Elay,
Thanks for taking your time to review us here.
We're happy to hear about the positive experience with the service from my colleague at your latest visit.
I will make sure to send him the positive feedback and hope to see you again in the future.
Thanks again and lovely weekend!
Kind regards
David
Elgigantens Kundecenter
To the Customer Relations Team at…
To the Customer Relations Team at Elgiganten,
I am writing to formally express my extreme disappointment regarding a recent purchase and the subsequent treatment I received at your Field’s location.
On Saturday, I received a TCL Soundbar purchased last week. Upon opening the package, it was immediately clear that the item had been severely damaged due to inadequate packaging (please see the attached photos). More distressingly, while handling the unit, I sustained a cut to my finger from broken glass on the unit.
The resolution process at your Field’s store only added to my frustration:
Lack of Professionalism: When I informed the customer service representative about my injury, she reacted by giggling rather than offering assistance or an apology.
Systemic Delays: I was initially told the return could not be processed because the item was still marked as "out for delivery" in your system.
Lack of Accountability: It took an additional 10 minutes of my insistence to escalate and resolve the matter. Throughout this entire interaction, not a single apology was offered for the damaged product, the injury, or the inconvenience of traveling with a heavy unit via public transport.
As a loyal customer who has bought many items at Elgiganten, including the purchase of a TCL TV and various white goods. I find this level of service unacceptable.
A damaged product is a mistake; a dismissive attitude toward a customer's physical injury is a significant failure in your duty of care.
I look forward to hearing how you intend to rectify this situation and improve your handling of safety-related complaints.
Sincerely.
1 April 2026
Unprompted review
Reply from Elgiganten A/S
Hello Nick,
Thanks for taking time out of your day to give us a review on Trustpilot and thank you for a comfortable conversation.
As the first thing, I want to apologize for all of the inconvenience with your product, and for the handling from us. We of course want to help our customer's the best way possible, so it's distasteful we haven't handled your case well.
But I'm happy that after our phone call, that we could compensate the matter with a gift card.
We take your feedback seriously, and it has been forwarded to the correct department, so we can prevent situations like that in the future.
I appreciate, that you shared your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
very fast delivery to the address
very fast delivery to the address, prices are adequate, not cosmic, lots of choice, in a word, the best store, so I give it 5 stars
5 May 2026
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m very happy to hear that you’re satisfied with your purchase at Elgiganten. I hope your new product brings you plenty of joy and works perfectly for your needs.
I wish you a great day!
Kind regards
Ellen
Customer Care Center
The queues omg…need to queue to get…
The queues omg…need to queue to get service. Once you paid for the product need to queue again to get it and it’s takes sooo long. The store in Indre By looks like a store from the 80s totally outdated, run down. And they made a mistake in my order So I went to El Giganten in Fisketorvet and got great service there!! So it really depends on the location…
2 May 2026
Unprompted review
Reply from Elgiganten A/S
Hello Bodin,
Thank you very much for taking the time to review us on Trustpilot.
We sincerely regret that you had to wait so long to receive your product, and that you also received the wrong product.
However, I am pleased to hear that the matter was resolved at our Fisketorvet store.
Despite the unfortunate experience, I wish you a pleasant day.
Kind regards,
Slim
Elgiganten Customer Center
No notification
No sms or email to notify i could pick up my click& collect . Had to check the status myself.
Service point to pick up at strøget is not shown for customers, had to ask and wait for a long time. Not so convenient.
29 April 2026
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to review us on Trustpilot.
We sincerely regret that your experience did not meet your expectations. That was never our intention.
However, I can see that we sent an SMS to the phone number linked to the order, in which we also informed you to contact the Click & Collect department, which is located in the basement. This SMS was sent on April 30th at 10:05.
I am, however, pleased to hear that you have received your order.
Despite the unfortunate experience, I wish you a pleasant day.
Kind regards,
Slim
Elgiganten Customer Center
Reply from Elgiganten A/S
Hello Malcolm,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m happy to hear that you’re satisfied with your purchase at Elgiganten.
I hope your new product brings you plenty of joy and works perfectly for your needs.
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I´m sorry to hear that you did not see the address of the pickup place.
I can see that you selected Collect at Store order at our store in Fisketorvet.
We usually don’t include the store address in the text message, but you can always find the addresses of all our stores on our website.
I can see that the order has now been picked up - we hope you will be happy with your new product.
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
I placed an order
I placed an order. After successful payment, when I checked again the next day, my order had been canceled without me knowing why.
27 April 2026
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm sorry that the order on your outlet laptop was cancelled, and that we didn't inform you propperly.
I can see, that the store that had the product didn't have the laptop in stock. Therefore we cancelled the order and refunded you.
I appreciate, that you shared your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Cancelled my already payed for order…
Cancelled my already payed for order without any further explanation. Ordered on Amazon instead.
27 April 2026
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to share your experience with us on Trustpilot.
First and foremost, we would like to apologize for the service you received. It is not our intention to provide this kind of experience after placing an order with us.
As we process a large number of orders during the day, inventory status errors may occasionally occur. This is certainly not something we want to become a trend in our store, but something we are continuously working to improve.
Thank you very much for bringing this to our attention. I will make sure that the staff is informed about this issue. I am pleased to hear that you were offered an alternative solution so that you could still receive the product you wanted.
If you have any questions, you are very welcome to contact us at social.ccc@elgiganten.dk, and we will follow up immediately.
I wish you a very nice day.
Kind regards,
Marcus
Elgiganten Customer Center
Order not sent at the same time
Order not sent at the same time. I don't want to be driving all over town twice to get my SD cards. Not even sold by elgiganten but some third-party company so who knows if they're fake cards or not.
26 April 2026
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to review us on Trustpilot.
First of all, we would like to apologise if your products were shipped separately. This was due to one product being in stock at our warehouse, while the other had to be ordered from our remote warehouse.
As a result, the products were shipped separately. However, this has no impact on the product itself, as it will arrive in the same quality as the other item.
If you have any questions, you are more than welcome to contact us at social.ccc@elgiganten.dk, and we will follow up right away.
We wish you a very nice day.
Kind regards,
Marcus
Elgiganten Customer Service
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to review us on Trustpilot.
I’m pleased to hear that your experience with us was good.
We truly appreciate your positive feedback, and I hope you will enjoy your new product.
Have a lovely day.
Kind regards,
Slim
Elgiganten Customer Center
AVOID Elgiganten! misleading information and very poor customer handling
THE WORST EXPERIENCE IN MY LIFE WITH Elgiganten!
I bought a Samsung monitor from Elgiganten Lyngby on 27 December 2025 for DKK 1,599. On 10 April 2026, it broke, and I went to the Lyngby store to ask if it could be repaired.
The repair agreement I was asked to sign was VAGUE about whether I would need to pay in my case, especially if I chose to return the product without repair. To avoid any UNEXPECTED COSTS, I explicitly asked a staff member (Viktoria) MULTIPLE TIMES whether I would have to pay in that case. She CLEARLY and UNEQUIVOCALLY stated that if I found the repair cost too high, I could return the product WITHOUT REPAIR FREE OF CHARGE.
Based on this confirmation, I agreed to submit the product. I would NOT if she told me I need to pay for returning without repair.
However, I was later given a bill of DKK 1,523 just to get my monitor back without repair. This DIRECTLY CONTRADICTS what I was told in store. The only options I was given were to pay DKK 3,350 for repair, DKK 1,523 for return without repair, or DKK 1,107 for scrapping. There was NO DETAILED EXPLANATION at all — NO BREAKDOWN of why these prices were set, what each charge includes, or what I was actually paying for.
The issue is NOT the price itself, but the MISLEADING INFORMATION. If the staff member was unsure, she should have said so, not give a DEFINITIVE but WRONG answer.
From 16 to 24 April, I visited the Lyngby store FOUR TIMES and called customer service MULTIPLE TIMES. I was subjected to ENDLESS BACK AND FORTH between the store and customer service, constantly receiving CONTRADICTORY INFORMATION — sometimes saying the cost would be fully covered by customer service, sometimes saying it would be shared between customer service and the store, and later refusing to cover anything at all — leaving me with NO CONSISTENT ANSWER and NO REAL RESOLUTION.
The store manager, Michelle, was VERY UNFRIENDLY, gave NO APOLOGY, and showed NO WILLINGNESS to resolve the issue, simply repeating that she “could not do more than the price given”.
Since the Lyngby store did not provide ANY SOLUTION, I then sent TWO DETAILED EMAILS to customer service outlining the full timeline of the case and my request for resolution. Although I was told they would look into it, the process was REPEATEDLY DELAYED. If I did not follow up, I received NO RESPONSE AT ALL, and I have still NOT PROPERLY HEARD BACK from them.
While the amount itself may not be large, this is a matter of PRINCIPLE. I will CONTINUE TO PURSUE this case and take FORMAL LEGAL STEPS if necessary to PROTECT MY RIGHTS.
I strongly advise others to COMPLETELY AVOID buying products here. The staff are UNPROFESSIONAL, and the customer service is UNRELIABLE. I am clearly NOT THE ONLY ONE — just look at the other negative reviews.
---------------------------------------------
Update: They still do not acknowledge their mistake and continue to mislead the public. Before signing, I explicitly asked for clarification many times because the agreement was unclear. I was told that if the issue was not covered by warranty, the repair would cost money, but returning the product without repair would still be free. This was the misleading information on which I decided to proceed, and I would not have agreed otherwise.
27 April 2026
Unprompted review
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to review us on Trustpilot.
We sincerely regret that you have gone through such an unpleasant process. This has never been our intention.
I have now reviewed the case, and I understand that the store clearly informed you during your first visit that if the complaint covered this damage/fault, there would be no cost. However, if it was deemed not to be a valid warranty claim, costs would apply. This was also acknowledged and signed on the same day.
We have explored all possible options in this matter and unfortunately have not been able to cover the estimate provided. For this reason, there is regrettably nothing further we can do in this case. This outcome has already been communicated to you as the final decision.
Despite this unfortunate experience, we wish you a pleasant day.
Kind regards,
Slim
Elgiganten Customer Service
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