Contacted shop at Bruntsfield asking about replacement crank arm for Whyte e bike. Promised call back once component identified. Removed no call back. Called again promised call back . Receive... See more
Company replied
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See what reviewers are saying
Yes, a store with a great range of excellent bikes for sale. But for me, it's the staff that make the experience. I've found all attentive, interested and knowledgeable. Not just when buying, but acr... See more
Company replied
John was working over the weekend in both the Bruntsfield and then the Canonmills store and was so kind helping me to get the right helmet and then spent time helping me think about a future gravel bi... See more
I ordered a Brompton bag from Edinburgh bike coop: they had the best price I could find online. The delivery date quoted was a bit longer than I'd hoped, but I accepted this for the price. The bag a... See more
Company replied
Company details
Written by the company
Founded in 1977, we're a bicycle shop with a difference - a workers' cooperative whose members own a fair share of the business and receive an equal share of the profits. We have 6 shops across Scotland and North East England, and we sell top name electric bikes, road bikes, mountain bikes, folding bikes, parts, accessories and clothing for men, women and kids. We also offer repairs, bike and e-bike servicing by expert mechanics.
Contact info
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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All together impressed with the service…
All together impressed with the service provided
10 July 2024
Reply from Edinburgh Bicycle Co-op
Hi Ian, many thanks for your review.
Reply from Edinburgh Bicycle Co-op
Thank you for your review.
Reply from Edinburgh Bicycle Co-op
Hi Jeff, thank you for your review.
Wheelset Order
Ordered a set of wheels from Edinburgh Bicycke CoOp which was straight forward on their website.
Received order confirmations and that was it.
Despite the order saying I’d be notified when the wheels would be sent I nothing sent. Nothing in junk Mail either.
2 working days later mr Parcel Force at my with said wheels. Luckily I was in.
Pretty poor IMO no dispatch confirmation nor tracking is sent.
Apart from this pleased with the purchase.
10 July 2024
Unprompted review
Reply from Edinburgh Bicycle Co-op
Hi Gary thank you for your review. We did send a dispatch email on the 11th however these occasionally route to the spam folder.
Glad the wheels arrived, all the best.
Competitive price and helpful staff…
Competitive price and helpful staff when collecting in store
8 June 2024
Reply from Edinburgh Bicycle Co-op
Hi Tim, thank you for your review.
The guys at the Cannonmills shop where…
The guys at the Cannonmills shop where so helpful and went above and beyond to get me going again.
Very patient and sorted it all out, thank you!
12 July 2024
Unprompted review
Reply from Edinburgh Bicycle Co-op
Hi Shannon, thank you for your kind words, we'll be sure to pass this on to the team at Canonmills.
Sent me wrong item
Sent me wrong item, provided wrong return label then proceeded to ignore me entirely. Would not recommend using this website at all, robbing thiefs.
17 June 2024
Reply from Edinburgh Bicycle Co-op
Hi Andrew, firstly, let me apologize for the lack of support with your order. I have sent you an email on how we can go about getting this wheel back to us an arrange to refund your payment.
Good Experience
Part was not available to be begin with, but the sourced it from elsewhere and sent it out.
Thanks Would Highly Recommend.
17 June 2024
Reply from Edinburgh Bicycle Co-op
Hi Mark, thank you for your review, glad we managed to get the part to you in a timely manner.
Great shop great staff
Always really helpful whether its a service or I've dropped by with a broken bike, would recommend to anyone!
19 June 2024
Reply from Edinburgh Bicycle Co-op
Thank you for your review.
Reply from Edinburgh Bicycle Co-op
Hi William, thank for review, apologies for the delay with your order.
You're asking me for a review of a…
You're asking me for a review of a supply of a tyre which you told me on 12 June was unavailable for collection...and you'd let me know etc ...
Still no tyre on 9 July.
Did it go to Aberdeen by mistake ? (see previous)
11 June 2024
Reply from Edinburgh Bicycle Co-op
Thank you for your review, we do apologise for the delay with you order, the tyre will be available for collection on Tuesday 16th from our Newcastle store.
Excellent product excellent price
17 June 2024
Reply from Edinburgh Bicycle Co-op
Thank you for your review.
Perfect service even for buying a small…
Perfect service even for buying a small part of bike.
17 June 2024
Reply from Edinburgh Bicycle Co-op
Thank you for your review.
Panier rack clips
Edinburgh Bicycle Co-op had just what I needed to revive my bike paniers. New bottom clips in an improved design where they wont slide off. Delivered efficently and a good price. Thank you.
17 June 2024
Reply from Edinburgh Bicycle Co-op
Hi Ian, thank you for your review, delighted we had the just the part you needed for your panniers.
Gift Voucher Redemption
I was given a gift voucher as a Father's day present. Tried to purchase an item on line, but there is no options to use the voucher. Contacted the company and was told add the voucher reference in the free text during ordering and the value of the voucher would credited against the total amount. Fair to say it wasn't and I was charged the full amount.
8 July 2024
Unprompted review
Reply from Edinburgh Bicycle Co-op
Hi Peter, thank you for your review. As explained no payment was taken, your bank sidelines the full amount up until we dispatch your goods at that point we only take the balance for your order. Your order was processed yesterday and your voucher used with the lower balance taken from your card payment. Your bank should release the balance in the next couple of days (varies bank to bank)
Reply from Edinburgh Bicycle Co-op
Thank you for your review.
Reply from Edinburgh Bicycle Co-op
Thank you for your review.
Order not fulfilles
Ordered a phone holder, paid deposit and heard nothing back from the store.
14 June 2024
Reply from Edinburgh Bicycle Co-op
Hi Charlene, very sorry for the delay with your order, the goods are aside in store ready for collection. Please pop in when you can.
Bikes arrived safely though one had a…
Bikes arrived safely though one had a wee scuff on the installed mudguard.
12 June 2024
Reply from Edinburgh Bicycle Co-op
Hi Grant, thank you for your review, here's too many miles on your new bikes.
Reply from Edinburgh Bicycle Co-op
Thank you for your review.
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