Contacted shop at Bruntsfield asking about replacement crank arm for Whyte e bike. Promised call back once component identified. Removed no call back. Called again promised call back . Receive... See more
Company replied
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See what reviewers are saying
Yes, a store with a great range of excellent bikes for sale. But for me, it's the staff that make the experience. I've found all attentive, interested and knowledgeable. Not just when buying, but acr... See more
Company replied
John was working over the weekend in both the Bruntsfield and then the Canonmills store and was so kind helping me to get the right helmet and then spent time helping me think about a future gravel bi... See more
I ordered a Brompton bag from Edinburgh bike coop: they had the best price I could find online. The delivery date quoted was a bit longer than I'd hoped, but I accepted this for the price. The bag a... See more
Company replied
Company details
Written by the company
Founded in 1977, we're a bicycle shop with a difference - a workers' cooperative whose members own a fair share of the business and receive an equal share of the profits. We have 6 shops across Scotland and North East England, and we sell top name electric bikes, road bikes, mountain bikes, folding bikes, parts, accessories and clothing for men, women and kids. We also offer repairs, bike and e-bike servicing by expert mechanics.
Contact info
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
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Reply from Edinburgh Bicycle Co-op
Thank you for your review.
Great customer service
Great customer service, easy to buy, quick delivery , excellent price
11 August 2024
Reply from Edinburgh Bicycle Co-op
Thank you for your review.
Genesis Flyer Gravel Bike
Picked up my Genesis Flyer 2023 Adventure Road Bike yesterday. I took it out for its first RUN Today and completed 25.4 miles tour of South Deeside Cycle Route. My bike responded very well to the Hill climbs and Flat surfaces I am amazed as it’s a single gear gravel bike and it does exactly what I thought it rides well handles all terrains. GET YOURSELF A GENESIS GRAVEL BIKE ITS FUN FUN FUN. Signed Graham Robertson
31 August 2024
Unprompted review
Reply from Edinburgh Bicycle Co-op
Hi Graham thank you for your review, here's to many enjoyable miles on your Flyer.
I bought and electric bike from…
I bought and electric bike from Edinburgh Bicycle Co-op and I'm very happy. Great customer service, and the bike was easy to put together. Highly recommend.
14 August 2024
Unprompted review
Reply from Edinburgh Bicycle Co-op
Thank you for your review.
My order was correct and on time you…
My order was correct and on time you cannot ask anymore
2 August 2024
Reply from Edinburgh Bicycle Co-op
Hi Mark - glad to hear it! Thank you so much for the review.
There was a mix up over the booked in…
There was a mix up over the booked in date for fitting of a new chain. Rather than say sorry we need to rebook this job, and despite being busy and despite the mix up being no fault of the repair staff...
Jaime just said come back in 20 minutes and I'll do my best to fit the chain. I came back in 20 minutes and job done, chain fitted, happy customer.
The reason I am writing this review is that it's when things go wrong and the company goes the extra mile to sort it - this is good customer service. It's so much nicer to write a compliment than a complaint.
19 August 2024
Unprompted review
Reply from Edinburgh Bicycle Co-op
Hi Thomas, thank you so much for this kind review. We can't promise that we get things right everytime, but we do like to think that we have honesty, transparency, and a drive to look after the customer. Im very glad to hear we got you sorted - happy pedalling!
Minor job changing pedal
Another visit to get a pedal changed (similar to job done in early July). This time it was Lukas who took a few minutes to change this. Great Service.
19 August 2024
Unprompted review
Reply from Edinburgh Bicycle Co-op
Hi Ronald, thats great to hear we got you sorted out - many thanks for the review, and we'lls ee you again next time!
Would buy from here again
Very easy to deal with. Asked my preferred delivery date and all sorted with ease.
28 July 2024
Reply from Edinburgh Bicycle Co-op
Hi Gordon, glad to hear you were happy with the service, and many thanks for the kind review!
Quick transaction for a part I thought…
Quick transaction for a part I thought I needed. Had to return because of compatibility issue. Refunded without issue. Thanks a lot.
16 July 2024
Reply from Edinburgh Bicycle Co-op
Hi Ian, sorry to hear the part wasn't right for you, but we're always happy to take back stuff that isnt right. Thanks for the review and I hope you got sorted with what you need!
Fast and easy purchase
I recently purchased a Whyte electric bike from the Edinburgh bike co-op and couldn't be happier with my experience. The bike is fantastic and exactly what I was looking for. The finance option made it easy for me to purchase the bike and the customer service throughout the process was excellent. Quick responses and helpful staff made the whole experience hassle-free. I would definitely recommend Edinburgh Bicycle Co-op to anyone looking for a new bike.. 😊
26 July 2024
Reply from Edinburgh Bicycle Co-op
Thank you so much for taking the time to write this great review! We hope the new bike continues to bring you miles of smiles.
Excellent communication experience and…
Excellent communication experience and delivered on time..
23 July 2024
Reply from Edinburgh Bicycle Co-op
Hi Steve, many thanks for your review. Here's to many happy miles on your new bike.
Online mtb 27.5 disk QR wheel
Online mtb 27.5 disk QR wheel, which although cheap for a wheel looks built well and functioning brilliantly. Ordering and delivery was without fault too.
13 August 2024
Unprompted review
Reply from Edinburgh Bicycle Co-op
Hi Mark, thank you for your review.
Really friendly and helpful staff
Really friendly and helpful staff. I had quite a complex delivery to a flat in London and they could not have been more helpful. Bike arrived in perfect condition at a great price.
9 July 2024
Reply from Edinburgh Bicycle Co-op
Hi Charles, thank you for your review, hope you enjoy the new bike.
Excellent service and communication
6 July 2024
Reply from Edinburgh Bicycle Co-op
Hi Dylan, many thanks for your review.
Great service
Great service - I phoned up to order some wheels and they were fantastic- dealt with my order really well and sent out quickly
18 July 2024
Reply from Edinburgh Bicycle Co-op
Hi Stuart, thank you for your review, glad we got the wheels to you in a timely manner.
The only bad thing about using EBC is…
The only bad thing about using EBC is they keep asking me to review the purchase, think this is the third or fourth time and I have already reviewed it :)
3 July 2024
Reply from Edinburgh Bicycle Co-op
Hi Matthew, thank you for your review, we'll check in with out IT team team to see why you've received multiple review requests.
Very helpful and speedy service.
Helpful on the phone, and in store.
Prompt delivery of panniers :)
17 July 2024
Reply from Edinburgh Bicycle Co-op
Thank you for your review.
Ordered a pair of Endura Humvee shorts
Ordered a pair of Endura Humvee shorts, good price and was delivered by Royal mail. This was ideal as i was on holiday and could pick up from the sorting office, i wish more companies would use the Royal for delivering.
Only negative is the website didn't show the anthracite colour of the shorts and they were quite a bit different from the previous camo style Humvee in the same colour, with slight stripes running diagonally So would have been nice to see the differing style from the black ones on the webpage.
13 July 2024
Reply from Edinburgh Bicycle Co-op
Hi Scott, thank you for your review, sorry there colour wasn't the exact match, we'll need to look at the website and see what was being displayed.
Great service and will use again
My first time using this store after requiring somewhere close that I could pick the bike up from. Website is easy and ordering was fast. I love the bike- Giant City 2. It's perfect for my daily commute. Commuting and cycling every morning makes my day start well- and makes me feel great. Lost one star here due to mis-communication between head office and store to pick up. Bike was not ready despite emails, texts and replies saying it would be. Saying that, the service aide at the pick-up store was extra helpful and made up for the hour waiting around for the bike to be fitted. So, thank you to store in Newcastle. I would definitely recommend and use again.
11 July 2024
Reply from Edinburgh Bicycle Co-op
Hi Louise, thank you for your review and apologies for the delay on collection day with the mudguards and rack still to be fitted.
Hoping you enjoy your new bike.
Reply from Edinburgh Bicycle Co-op
Hi Simon, thank you for your review.
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