Hello, I recently had to change all of the utilities at my late mother's house into the executors names. After submitting an initial email to EDF asking what I should do, I was contacted by Julie who... See more
Company replied
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Having tried unsuccessfully to complete an online request for a refund, Alfie answered my call, gave sound advice, activated the credit request promptly and efficiently and was courteous throughout.It... See more
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My only complaint is that it's taken over 4 years to get this smart meter in ,however this was mostly down to the national grid taking so long to complete necessary work before the meters could be put... See more
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Hi Christopher Thankyou so so much for your help. When i first rang you I was in a bad place. But after speak to you and how u solved all my issues. I felt relieved. We Need every single per... See more
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Company details
Written by the company
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
Contact info
United Kingdom
- hello@edfenergy.com
- www.edfenergy.com
Save cash and carbon with EDF
4.8
Excellent
260K reviews
Asks customers to review
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A very quick and easy interaction.
A very quick and easy interaction.
All of the necessary information was clearly given.
Amanda Bennett
29 September 2026
Was very patient with me and was…
Was very patient with me and was extremely helpful. Thank you for fixing my problem
29 September 2026
The lady i spoke to was very helpfull
29 September 2026
Marcus was very helpful
Marcus was very helpful and took his time to explain to me what was happening with my account.
29 September 2026
Friendly greeting
Friendly greeting, although was a little longer than the two minutes wait. My requirements were well understood and Shannon explained the different ways of paying and how they worked.
29 September 2026
Bill enquiry & Tariff change
Contacted EDF re lack of bill for 6 months and to fix a new tarrif as current fix ending.
Glen was very helpful and problem resolved plus best tariff fix for new term.
29 September 2026
Stella was very cheerful
Stella was very cheerful, helpful and a good patient listener
We also received a £100 referral credit for my parents and £75 for us
29 September 2026
Julia knew what is yo be done
29 September 2026
Agent -Adam- was very helpfull and…
Agent -Adam- was very helpfull and explained everythig fully
29 September 2026
Kamil was a great help
Kamil was a great help. He was very clear with everything and had a great attitude
29 September 2026
The lady I spoke to at EDF was clearly spoken
The lady I spoke to at EDF was extremely pleasant to talk to. She spoke very clearly and precise and listened to what I had to say, then was able to explain what she was able to do and gave good advice in regard to what I needed to do.
29 September 2026
I spoke with John Winfred today he was…
I spoke with John Winfred today he was very helpfull with everything i required answers to. Explaining in detail how i need to proceed with an upcoming house move and also credit balance on my account to be processed smoothly He is a credit to EDF I have been a customer for 30 odd years and have found customer service to be one of the best for utility companies Thanks again
29 September 2026
Renewal
Our experience was great, thanks to Chris. He was very helpful good service and nice to speak to.
29 September 2026
Excellent customer service
Your colleague Mark was very polite, proficient and dealt with my query promptly. Excellent customer service from Mark. Thank you.
29 September 2026
I spoke to Joanna
I spoke to Joanna - Team T about my balance update on the EDF app. She was very informative and lovely to talk to.
29 September 2026
ASAP result of a direct debit error on…
ASAP result of a direct debit error on my account i rand EDF. The assistant was very helpful and polite and quickly corrected the error on my account.
29 September 2026
The person i spoke to Emma Ray was very…
The person i spoke to Emma Ray was very nice and very halpful i am happy with her
29 September 2026
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