EDF UK Reviews 

Especially was very helpful she explained in detail all questions I asked. Very good.

Spoke with Lynn, she was very helpful and professional, got me set on a new fixed tariff with no fuss. High levels of customer service

Lenny was friendly and professional and the whole process of getting a rebate was finished quickly and efficiently -thanks!

I contacted EDF because my smart meter display unit for a particular day was showing a daily expenditure of over £11, but the figure shown on the energy consumption analysis chart for my online EDF account was only showing expenditure of just over £3 for the same period, during which time we had charged our EV, run the washing machine and dish washer during the offppeak period between 11 pm and 6am. I explained this seemingly enormous cost anomaly with the agent Anna, who looked up the consumption figures as well. I was very concerned that my smart meter was malfunctioning. She told me that my display unit (in common with most or all such display units) sadly can't differentiate between peak prices and off-peak prices, so it gives a total that fails to reflect that a good proportion of our usage is actually cheaper off peak. In other words, (mine), our display unit was p showing how much all our energy would have cost of it had it been charged at the much more expensive peak time rates. This being some 5 to 6 time the off peak price, it explained the difference between the £3 and the display unit £11. Anna's berry thorough checks and her clear explanation of the reason for the display unit figure answered my questions, and put my mind at rest that we would not be charged the display unit figure. She also explained that the Smart meter itself is working properly, reporting our actual consumption of peak and off peak back to EDf at 30 minute intervals. Anna said that EDF are aware of this problem and hopefully in future it will be possible for the display units to display the actual costs of both peak and off peak energy. She would raise a report back to the relevant EDF department to record our experience. I was very happy with Anna 's service and the manner in which she looked into and resolved my questions. Happy customer! I suggested that customers should be warned on the EDF website about this issue with smart meter display units , as wrong figures are totally misleading and destroy customer confidence . She will pass this point on to the relevant team.

Well explain very nicely
Thank you

Very patient and helpful 👍

I reached out to the customer service for an export tariff renewal and a refund request. Frances has been wonderful in addressing both the queries effectively. She has been asking if I have any other issues /clarifications as well. Extremely impressed :-)

Informative, knowledgeable, polite, kind, patient and extremely helpful. A pleasure to have been dealt with by Sophie regarding my questions and situation.

Very helpful.. quick and easy

Kind, courteous and helpful. Thank you Ana

The energy adviser was absolutely amazing, professional and very helpful.

The person on the phone,she was polite and very patient with an old man like me who don't hear as well as I used to, EDF are brilliant been with them a fair while now

elle was quick to respond to my issue and resolved it in very good time in an efficient and friendly manner. very impressed

Val was very helpful

Phoned to enquire about new fixed rates and these were explained to me and I signed up for another 2 yrs some to Bethan team 18d who was very helpful

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I recently spoke with an EDF agent called Summer, and I honestly can’t thank him enough for the help and support he gave me.

I suffer from anxiety, depression and osteoarthritis, and my mobility is very limited, so dealing with financial and energy issues can be extremely stressful. From the moment I spoke to Summer, he was incredibly helpful, professional and understanding. He took the time to listen to my situation and helped me set up an affordable payment arrangement that covered my current usage as well as a manageable amount towards my arrears.

What really stood out to me was that Summer made me feel like he genuinely cared about my circumstances. He explained everything clearly and made sure I understood what needed to happen rather than simply rushing me through the call.

He also explained the Ofgem regulations regarding back-billing and raised the possibility that my electricity meter, which is over 30 years old, could potentially be reaching the end of its lifespan and may need checking for accuracy. This was something I had not previously considered, and I really appreciated him taking the time to point it out.

The support I received from Summer made what had been a very stressful situation feel much more manageable. He is a credit to EDF, and I sincerely hope his professionalism, compassion and work ethic are recognised.

It was a genuine pleasure speaking with him. If all customer service agents approached their work with the same level of care and professionalism as Summer, it would make a huge difference to customers.

Thank you so much, Summer, for your time, understanding and support. It was very much appreciated. ⭐⭐⭐⭐⭐

Checked my new tarif was the best available

Solution solved easily. Thank you

Answered all my questions and explained everything very clearly.