Hello, I recently had to change all of the utilities at my late mother's house into the executors names. After submitting an initial email to EDF asking what I should do, I was contacted by Julie who... See more
Company replied
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Having tried unsuccessfully to complete an online request for a refund, Alfie answered my call, gave sound advice, activated the credit request promptly and efficiently and was courteous throughout.It... See more
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My only complaint is that it's taken over 4 years to get this smart meter in ,however this was mostly down to the national grid taking so long to complete necessary work before the meters could be put... See more
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Hi Christopher Thankyou so so much for your help. When i first rang you I was in a bad place. But after speak to you and how u solved all my issues. I felt relieved. We Need every single per... See more
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Company details
Written by the company
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
Contact info
United Kingdom
- hello@edfenergy.com
- www.edfenergy.com
Save cash and carbon with EDF
4.8
Excellent
260K reviews
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Wouldn't recommend as feel I need a paycheck for the amount of work I had to do for assistance
I feel it shouldn't take 19 days to set up a direct debit
I feel sending debt letters to someone with a mental health issue isn't the best practice when the delay is the company not the person
I feel when I send a message previous messages should be read like a conversation rather than a new issue, resulting jn no action
Cannot wait to leave
29 September 2026
The response was quick and resolved the…
The response was quick and resolved the issue at the first attempt. Friendly and polite customer response by Wendy.
29 September 2026
Kamil was patient and gave me all the…
Kamil was patient and gave me all the information I needed to make my decision to choose my new tarrif.
29 September 2026
Spoke to Kate in Team T
Spoke to Kate in Team T - who was very helpful and did not rush me - answered all my questions and was very patient - finding the best deal for me - so thank you Kate
28 September 2026
John was very helpful and took time to…
John was very helpful and took time to explain how fixed rates work and helped me with a refund request. Prompt, respectful and patient.
29 September 2026
We contacted EDF to see which was the…
We contacted EDF to see which was the best tariff to be on. Spoke to Stephen and ran through all options with us. Found him so helpful and polite ,great service big thankyou
29 September 2026
Quick and easy understood my concerns …
Quick and easy understood my concerns and sorted it
29 September 2026
Michelle explained everything I asked…
Michelle explained everything I asked her very well. She made me feel at ease and addressed me by my name . She answered all my questions she listened carefully to what I said.
Very pleased with my interaction with her.
29 September 2026
Giuliana team 11b was very helpful…
Giuliana team 11b was very helpful sorted out two problems that I had been trying to get resolved. She was patient and wanted to help.
29 September 2026
Brilliant service was going to switch…
Brilliant service was going to switch providers but got such excellent service decided to stay
29 September 2026
A very quick and easy interaction.
A very quick and easy interaction.
All of the necessary information was clearly given.
Amanda Bennett
29 September 2026
Was very patient with me and was…
Was very patient with me and was extremely helpful. Thank you for fixing my problem
29 September 2026
The lady i spoke to was very helpfull
29 September 2026
Marcus was very helpful
Marcus was very helpful and took his time to explain to me what was happening with my account.
29 September 2026
Friendly greeting
Friendly greeting, although was a little longer than the two minutes wait. My requirements were well understood and Shannon explained the different ways of paying and how they worked.
29 September 2026
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