Hello, I recently had to change all of the utilities at my late mother's house into the executors names. After submitting an initial email to EDF asking what I should do, I was contacted by Julie who... See more
Company replied
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Having tried unsuccessfully to complete an online request for a refund, Alfie answered my call, gave sound advice, activated the credit request promptly and efficiently and was courteous throughout.It... See more
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My only complaint is that it's taken over 4 years to get this smart meter in ,however this was mostly down to the national grid taking so long to complete necessary work before the meters could be put... See more
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Hi Christopher Thankyou so so much for your help. When i first rang you I was in a bad place. But after speak to you and how u solved all my issues. I felt relieved. We Need every single per... See more
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Company details
Written by the company
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
Contact info
United Kingdom
- hello@edfenergy.com
- www.edfenergy.com
Save cash and carbon with EDF
4.8
Excellent
259K reviews
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This chap understood the troubles and…
This chap understood the troubles and gave all the information and more ie how much in EDF bank for Chris. This chap knows his job, well done
29 September 2026
Reply from EDF UK
Hi Rita, Thank you for sharing your positive experience with us. We're pleased to hear that our advisor was able to provide the help and support you needed. Thanks, Danielle
It was simple and quick in the way it…
It was simple and quick in the way it was dealt with
Thank you
29 September 2026
Reply from EDF UK
Hi Sharon Thank you for your wonderful feedback. We are proud of the service our colleagues provide, and we're delighted that our agent was able to exceed your expectations. Thanks, Danielle
Spoke to a lovely male who sorted out…
Spoke to a lovely male who sorted out my refund as it had not been actioned from last week
29 September 2026
Reply from EDF UK
Hi Mrs Temisan,
We're so pleased to hear that your refund was sorted out smoothly and that you had such a positive experience. Thank you for your fantastic feedback and this great 5-star rating!
Danielle
Reply from EDF UK
Hi there, We're pleased to hear that your experience with EDF Energy was a positive one. Thank you for recognising Helen and the service they provided. Thanks, Danielle
Very understanding & An Asset to EDF
Very understanding, parient and was able to help where everyone else has failed at EDF to date.
29 September 2026
Reply from EDF UK
Hi Matt, Thank you for your kind review. It's great to know that we were able to assist you effectively and make your experience an enjoyable one. Thanks, Danielle
Standard, satisfactory call centre performance
All pretty good. Agent John seemed a nice chap and answered most of my questions satisfactorily , although there was a little confusion when I asked if the night rate followed BST or GMT. The main downside was the length of time it took to speak to a real person. The robot picked up the call quickly and asked what I wanted to do. I chose the option to move to EDF as a new customer and then had to wait for over ten minutes before I spoke to John. My concern is that if it takes that long to sign up and give EDF my money, how responsive will they be if anything goes wrong? Time will tell... :-)
29 September 2026
Reply from EDF UK
Hi Isaac, Thank you so much for taking the time to leave your review and, most importantly, for choosing EDF as your energy supplier.
I'm delighted to hear that John was able to answer your questions and make the sign-up process a positive experience overall. I've also noted your feedback regarding the night-rate query, and I'm sorry there was some confusion around this.
I would especially like to apologise for the wait you experienced before speaking with John. We understand that waiting over 10 minutes can be frustrating, particularly when you're making an important decision about your energy supply. At certain times of the year, especially around energy price changes and tariff updates, we experience significantly higher contact volumes, which can unfortunately lead to longer waiting times than we would like.
That said, we never want a customer's first impression of EDF to be a long queue, and I'm sorry this was your experience. Your feedback is valuable as it helps us identify where we need to improve.
We're incredibly grateful that, despite the delay, you chose to join EDF. We don't take that trust for granted, and we'll do our very best to provide the level of service you expect going forward.
Thank you again for your honest and balanced review, and welcome to EDF!
Kind regards,
Danielle
Great service as usual
Have been dealing with Sophie for several months now. Every email is answered quickly and efficiently and when any of my tariffs are up for renewal Sophie is quick to give me a quote for renewal. So pleased I have Sophie as my contact at EDF. Nothing is too much trouble.
29 September 2026
Reply from EDF UK
Hi Nicola, Thank you for taking the time to leave us a glowing 5-star review. We're delighted that Sophie was able to provide such excellent service, and we'll ensure your feedback is shared with them. Thanks, Danielle
CHARLEY was really helpful
29 September 2026
Reply from EDF UK
Hi Benyamin, Thank you for taking the time to leave us a 5-star review. We're delighted to hear that Charley made such a positive impression and was able to assist with your enquiry. Thanks, Danielle
Very friendly and helpful lady who took…
Very friendly and helpful lady who took the time to completely resolve my probems, thanks
29 September 2026
Reply from EDF UK
Hi John, We're so pleased to hear about your positive experience! It's wonderful to know that our team member was friendly and helpful, and took the time to completely resolve your problems. Thank you for your fantastic feedback! Danielle
Very Helpful.
Prompt at answering.
Straight to the point with assisting me with an account issue.
29 September 2026
Reply from EDF UK
Hi there, Thank you for your wonderful review. We're pleased that we were able to help and provide the level of service we strive for every day. Thanks, Danielle
Meter Reading Made Easy
The gentleman was very clear and helpful in explaining how to read the gas meter. Quick and easy phone call.
29 September 2026
Reply from EDF UK
Hi Paul, We're thrilled to hear you had such a positive experience with us. Thank you for recognising our agent for their excellent service. Your feedback is greatly appreciated. Thanks, Danielle
Reply from EDF UK
Hi Alan, Thank you for sharing your experience. It's great to hear that we provided clear and professional support. We truly appreciate your recommendation. Thanks, Danielle
I would like to share some positive…
I would like to share some positive feedback about Julie McLure from the online support team.
Julie has been consistently helpful, patient, and professional in every interaction. She takes the time to listen carefully, explains things clearly, and works hard to resolve issues efficiently. Her responses are always polite and solution-focused, which makes dealing with support a much smoother experience.
It’s clear she genuinely cares about helping customers and goes the extra mile to make sure everything is sorted properly. Support like hers makes a real difference.
Thank you, Julie – your excellent service is very much appreciated.
29 September 2026
Reply from EDF UK
Hi Shishay, Wow thank you for those comments! Julie will be so happy reading your wonderful review. We care so much about providing or customers with efficient and helpful service and advice. Thank you again for taking the time to leave your review. Thanks, Danielle
Tumelenge was super helpful polite
Tumelenge was super helpful polite. Thorough. She put mind mind at ease after the fact.
29 September 2026
Reply from EDF UK
Hi Audra, Thank you for sharing your experience! We’re so happy that Tumelenge made such a positive impact during your experience. We’ll make sure to recognize their magnificent work, and we’re always here to help! Thanks, Danielle
Rang today to find out what tariff is…
Rang today to find out what tariff is best for me. Spoke to nikita who talked me through everything that was the best option for me. Dealt with everything that was asked of her even down to ordering a new smart meter. Customer Service from nikita was excellent. Thank you nikita
29 September 2026
Reply from EDF UK
Hi Nesta, We really appreciate your 5-star review! It’s great to hear that Nikita was able to assist you so well. Your feedback will certainly make their day, and we're here for you whenever you need us! Thanks, Danielle
Ray (team 7c) was fantastic
Ray (team 7c) was fantastic, answering my questions helping me reach a decision on what's next as my tariff is ending soon.
29 September 2026
Reply from EDF UK
Hi Linzi, Thank you for your wonderful 5-star review! We’re thrilled to hear that Ray provided you with exceptional service. We'll be sure to pass along your kind words, and we look forward to serving you again. Thanks, Danielle
I AMNOT VERY HAPPY
I AMNOT VERY HAPPY. ORIGINALLY I ALSO ASKED FOR GAS SUPPLY TO MOVED FROM MY PREVOUS SUPPLIER.
THAT IS THE RAESON I SPOKE TO SEAN AND SENDT HIM PHOTO OF MY GAS METER.
I AM WAITING TO HEAR FROM HIM.
28 September 2026
Very helpful operator
29 September 2026
Reply from EDF UK
Hi Sylvia, Thank you for taking the time to leave such a great review! We're thrilled you had a 5-star experience with our customer service. Your satisfaction is our top priority. Thanks, Danielle
Reply from EDF UK
Hi Shaun, Thank you so much for your wonderful review! We're thrilled to hear that our customer service met your expectations. We look forward to assisting you again in the future! Thanks, Danielle
I have been with EDF energy for many…
I have been with EDF energy for many years for both gas and electricity. I pay by direct debit. They have been consistent with great peaceful customer service and professionalism. They're honest and provide me information about my account. Quick to refund my credit. They give me peace and care.
29 September 2026
Reply from EDF UK
Hi Joseline, Thank you for sharing your experience. Putting the customer first is at the core of what we do, during these difficult times it’s great to hear we are helping our customers quickly and efficiently. Thank you for taking your time to leave such a great review. Thanks, Danielle
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