EDF UK Reviews 

Very efficient, quick, and helpful experience changing tariff. All details confirmed immediately by email. No hassle and very straightforward. Many thanks.

Rang with a few queries about switching to a fixed tariff. Initially, the number immediately cut off three times, then had 10 min wait to speak, but once through had a good experience with Mark who was very friendly and knowledgeable.

helpful friendly person on end of phone,EDF crap but he was good

Juli Anne was Helpful and very polite great service thank you

Very friendly and helpful response from Scott who organised a swift update coming appointment to fix the gas meter.

Thank you Rafeeq for taking the time to check the history of our account and being able to offer a sensible fixed rate. You listened to what we needed to get across and gave us the best available options. Thank you ☺️

Lynn was fantastic she was polite friendly and very professional she clearly explained all the tariffs available to me answered all my questions the customer care she demonstrated was exceptional which is unusual to say the least she should be commended

Sarrah at EDF was patient and understanding in explaining my Tariff Renewal and Bill Payment Options. She did not hesitate to obtain and relay advice on the trickier aspects of what I was trying to achieve with EDF on this issue. I came away delighted at the service I had received and felt she had a complete grasp of my situation displaying both efficiency and empathy. Sheer Excellence!

Daniel was very helpful, understanding and finally I felt that I was listen too after 2 weeks of going from pillar to post, Daniel is a credit to you .

I recently had an excellent experience with EDF. Nicola and her team helped me to set up an online account which I had been struggling to do. They gave me clear, easy to follow advice that helped me get set up instantly. I can highly recommend Nicola and her team.

Janine was very professional in answering my questions about my account with edf

Excellent customer service from Tony (Team P)

Rang Customer services to discuss new EDF energy agreement with fixed price gas and off peak EV electricity. Hydee answered my call promptly, was friendly and polite. She answered all of my questions and quickly set up and implemented my new tariff plan. Confirmation received plan now up and running.

On going complaint for 19 months now and when I thought I was getting somewhere to settle a compensation amount, they message me back with

“Thank you for your message. Could you please provide a bit more detail on how you would like us to assist you? Also, to help us locate your account and assist you further, please confirm your EDF account number, full name, full address, and postcode”

This is on the same email chain that has asked me to reconfirm my details 3 times

@edf - can someone actually call me and not ChatGPT a response.

Kind regards,

After receiving an unexpected email to advise my bill was due to increase beyond what we could afford I called and spoke to Dave, who after explaining the issues kindly assisted us with a plan which would be achievable and equally bring our account back into order. No fuss no just a straight forward conversation with someone that listened to what had happened and equally trying to resolve our issue whilst also providing guidance on certain things to look on the app

I called on this day about the reading for my solar panels and the lady was helpful, but i have had no response back
about how much they have generated also we havent recieved the last generated payment for the solar panels also and the lady said they would be in touch about that but still no respose they are quick enough to bill us for the electricity we have supposedly used however not sorted the issues we have had over the last two years a bit more help and cooperating would be a great help .

I contacted EDF today with regards to my smart meter, it was reported and dealt with immediately, katie was very helpful with also renewing my current tariff which ends shortly, everything was explained clearly and not hurried, many thanks.