Ecarz.co.uk Reviews 

easy to book with ecars, found the best deals for me, agent was Alamo, an company was enterprize car hire. We landed at Bristol airport out of office hours but the manager was there to hand over the car, what a great chap. Everything was done for us, all we had to do was drive and enjoy... WELL DONE, we will certainly be using you again and o fcourse recommending you.

Got an upgrade at no extra cost. Staff very helpful.

Easy to book with wide range of car choice.

very very good welldon

The rental office is hard to find at Haugesund, NO.

hard to beat for service

Excellent service all the way, customer service in Dublin was first class will be back so will my family thanks joe

Basic economy car Fiat 500 but in good condition and worked well for two people.no problems at all

Original car offered did not have enough seat adjustment for a small person (5ft) The team went out of their way to get something else for me. Thank you

The overall Car hire experince was good baring a few things.

Pros
1) Good Customer Service as in - treatment and interaction
2) Cheap price
3) Good car - got a Ford Galaxy Automatic
4) Picked up all 6 of us from the airport and dropped all 6 of us comfortably to the airport

Cons
1) the signing of contract and the paper formalities took ages in this digital world - took over 15-20 mins
2) The car was supplied with a 30£ fuel and I had to return the car empty - I was charged £30 for the fuel and aksed to return the car empty. That seemed a rip off as how do i ensure that I return the car empty; it should be take full return full.
I ended up filling the car to a comfortable level and gifting that fuel to them.

We booked through eCarz and got a great rate for a car. We also did some research and bought excess cover through a different company as we had read many times that this will be offered at a much higher rate on collection of the car. The car we had was with Niza at Malaga airport. The sales person was the most pushy man I have ever dealt with in my experience as a customer. He tried to scaremonger us in to buying excess insurance -told us the one we had bought would not cover as much as his - how he knew that I'll never know, as he wasn't interested in even knowing about the cover we had bought. We stuck to our guns (despite being warned persistently that if there was even the slightest scratch on the car, we would pay the standard excess shown on the board) and didn't buy the excess with Niza, although we did leave the garage filled with dread. We had paid less than £19 in the UK for our excess insurance but it would have cost over £100 to buy Niza's insurance, which, by the way, didn't actually cover every eventuality either!
As a result, we dreaded using the car all holiday - I'm glad we didn't pay Niza for their excess insurance, but with hindsight, perhaps we would have been a little more relaxed about using the car - but that's wrong! We already had our own insurance and this feeling of dread is exactly what the sales person was clearly trying to instill in us so that we would pay them - a really offensive sales technique!
Luckily, we managed to return the car in perfect condition - much to the sales woman's annoyance at Niza cars when we returned. To say she was the rudest person I have ever dealt with is actually an understatement! When she could be bothered to answer our questions (and I can tell you, she didn't bother answering many of them - she just ignored us... Despite telling us that she could speak English!), she would answer in one or two words. She refunded our €1100 back or our card, slammed the receipt down on the desk in front of us and walked off! No information from her about how we would get back to the airport with our bags... Even when we tried to ask her... She actually ignored us!
Luckily for us, the coutesy bus arrived at that point and I will say that the driver was really lovely and helpful.
I will never EVER use eCarz or Niza again - all we did when in the car (and when we were not in it!) was worry about the consequences of any damage done - whether it was our fault or not... And this was despite having bought excess insurance before hand! The people that we dealt with (when collecting and returning the car) were either exceptionally rude or exceptionally pushy! This is not the kind of customer service I would expect anywhere, at any time, but certainly not on a family holiday. Very, very disappointed. I would give no stars if I could, however I see that one star means 'bad - unacceptable experience, unreasonable and rude conduct' - and that pretty much sums it up!

Easy to book. Best price around and no queue or pressure selling!

I easily booked through your site within a matter of minutes. I received all the necessary confirmation items I needed for collecting the car also within minutes.
The car I was given was amazing and I thoroughly enjoyed driving it!
I will certainly use this site again in the future!

Pleasant friendly staff at both pick up and drop off , very helpful .

Easy to use, was also easy to get through to someone on the phone when I had a query.

I've just reported them to trading standards and they are being investigated for misleading information and poor practice.

I booked a car for my son and his friend in Tampa with my Credit card. While I was boooking the car in the Internet I mentionet two times that the driver is under 21. But at the agency (Europcar at Tampa airport) they didn't get the car because the Agent does not rent to driver under 21 although it was confirmed in the voucher. So they Rent a car at another agency for double costs. And finaly Ecarz charged my account with the costs although we did not rent at their agency.

We were delighted with every aspect of our car hire collecting from a very helpful staff member at Toulouse airport and returning to an equally pleasant person on return one week later. The hire car was comfortable, immaculately clean and ran without any faults throughout our holiday. And on top of the excellent service, the rates charged were more than reasonable. From our experience, we would strongly recommend.

We had a spotless car, at an excellent price with all the equipment, service and help we could ask for but without being pushy

convenient easy to use and amend - good customer service