Lily Zhao from ecarz assured me that they would do a soft-application that would not affect my credit rating. This was a lie. When that supposedly ‘soft’ application came back with a much lower offe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Appalling company and terrible service and impossible to contact. It was closed when we arrived in Avignon on Saturday from the Eurostar to collect our car so we were stranded. We telephoned and to... See more
I booked a car for my son and his friend in Tampa with my Credit card. While I was boooking the car in the Internet I mentionet two times that the driver is under 21. But at the agency (Europcar at Ta... See more
Company replied
This booking was a joke. I was allowed to use my debit card to make the purchase and they were quick enough to take my money and only then, after my money was taken was I advised that a credit card is... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vey good experience
Booking was clear and straightforward. The staff at pick-up and drop-off were pleasant, helpful and efficient, and the car itself was excellent (and upgraded from the type I booked). I would certainly use this company again.
I used Ecarz.co.uk to book car hire from Faro airport
I used Ecarz.co.uk to book car hire for a recent trip to Portugal. I couldn't believe how easy it was and the value for money you get. It took less than 30 mins to find the right deal, pay and receive the car rental voucher. Turned up on the day and was pleasantly surprised how simple the whole transaction was. Would definitely use again.
Great customer service at pick up.
Great customer service at pick up.
The ride from the airport is free but beware the timetable for the buses as they sometimes only run every 40mins so you could be late for your pick up!
Would use this car hire again.
Easy to book and collect
Easy to book and collect. Nice clean vehicle. Friendly helpful staff.
Staff very helpful
Staff very helpful. Process was quick and easy, both collection and drop off - plus we got an upgrade from a compact to a 4 wheel. Brilliant!
once i found the right Place everything …
once i found the right Place everything went well. was difficult With the location.
Thanks for a great service.
Good cheap car but really long wait at …
Good cheap car but really long wait at desk and bus system and Geneva airport is appalling
Greatest car rental experience I've got …
Greatest car rental experience I've got till now. They didn't have the KIA Shortage I've ordered, so the local partner upgraded my booking to BMW X5 with no extra charge! Love it.
Excellent customer service and very …
Excellent customer service and very easy experience
Cheap, cheerful and perfect
Really easy to book and simple pick up of the car. Staff at car hire place were really helpful. The added insurance for the excess was a god send, saved us a fortune on extra cover.
Excellent, cheap and friendly.
Great, friendly service, cheap to hire and decent car. I would have awarded 5 stars had I not had to 'pre-pay' for a full tank of fuel at the time of collection. Had I not been going a long distance I would have been left out of pocket.
good price and simple. just check deposit before booking
good site but check extras before booking as most hire companies now require a deposit upon arrival by credit card
Nice little runner at cheap price
We booked a Fiat 500 through Goldcar from Toulouse Airport. The price was a good one. We had to wait a while to collect the car but as we were the last flight in, that was expected. We decided to upgrade to a Renault Clio at only 2 Euros a day extra which was good value. The only downside we had was that as we did not take their additional insurance we were told of the many liabilities which we would have if there was an accident, damage, the car was back late etc., which I suppose was necessary but there seemed so many of them! We also found out that even though we were picking the car up at 2300 we had to have it back by between 1500-1600 on the return day. As we were picking the car up late we were told to ring in the following morning with any disagreements with the condition of the car. There were a few dents extra not shown on the chart so we sent photos as requested and they accepted them. The return of the car was easy. The car ran well with no mechanical problems.
Generally pleased with car rental provider identified
Found Ecarz search engine easy to use & was pleased because it found car rental deals for a 5-door car that were quite a bit cheaper than deals I found using other search engines. I opted for a Gold Car rental deal with pick-up & drop-off at Malaga Airport, Spain. I didn't have to wait long when collecting & returning the car. Gold Car don't operate a 'fair fuel' policy, but I was told my credit card would be re-imbursed for unused fuel - this did not happen. Very pleased with the hire car & generally pleased with the service I received, except there was no manual so I had to rely on trial & error to find out how various controls worked.
Couldn't ask for more.
Whole process of hiring a car at Keflavik airport couldn't have been easier, booking was simple and quick. No queue at all at the desk when we arrived, car was waiting for us right outside the airport, a couple of forms to sign and away we went. On return again no queue, car was checked over in a few minutes and then we were taken back to the airport in a minibus which took 2-3 minutes. And the hire price was less than a one-way taxi ride into Reykjavik!!
Hassle free car hire, a rarity!
Easy pick up and drop off at merignac airport, Bordeaux ...no overselling of extras, decent car, petrol full to full. Booked with interrent, car was europcar, a model of how to do it without leaving the renter traumatised before leaving the air port!
Very efficient car hire
250€ deposit very good lowest out there,very nice car plenty of room,very quick at rental desk,petrol full to full perfect..
Excellent service.
When car booked was not available - car was traded to up to a brand new car. Very comfortable and economical. Overall experience was very good. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






