Very helpful & willing to recheck when challenged. Confusion over GBP or Eur fare difference charge was sorted out in good time & it was all resolved with no additional charge which I was v grateful f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great person to help on the chat, a 5 star for him. I however had to pay 73 Euro to change the first name in the booking for a flight end of August because, for some reason, I had made a mistake. Quit... See more
Company replied
I regularly with Easyjet from Amsterdam to Milan. Flights are generally on time. In case of cancellation (due to bad weather) I could easily rebook online.
Company replied
The assistant was great and clear BUT 1 the call was unnecessary because the website is unclear. 2 The system not allowing either a new passenger to be added to an existing booking or for 2 or more b... See more
Company replied
Company details
Written by the company
Explore Europe with easyJet and enjoy easy and affordable travel. Book cheap flights online, get inspired for your next trip and check out our partner sites for great value extras. Get out there.
Contact info
easyJet Airline Company Limited, Hangar 89, London Luton Airport, LU2 9PF, Luton, United Kingdom
- www.easyjet.com
3.6
Average
66K reviews
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Reply from easyJet
We are glad to hear our team provided excellent support. Thank you for your feedback.
Told the wrong payable amount
After confirming twice the amount to pay for a flight change with a member of the easy jet team , I was then told it was another amount more expensive to the first and had to pay? This poor communication isn’t professional and hasn’t left me impressed with the service.
14 June 2026
Reply from easyJet
Hi Jones,
We are very sorry to hear about the frustrating experience with the flight change cost. Please send your booking reference and review to TrustpilotReviews@easyJet.com for our team to investigate.
Penny
Clear instructions, no wait time
Clear instructions, no wait time, swapped bags mistakingly checked in with the proper type. Polite and considerate
14 June 2026
Reply from easyJet
We're so glad to hear you had a positive experience with our clear instructions and helpful team. Thank you for your kind words!
Hiba was very patient
Hiba was very patient, able to answer all of my questions and amend my booking accordingly. Thank you
14 June 2026
Reply from easyJet
We're glad to hear our team member was patient and able to answer your questions, amending your booking accordingly. Thank you!
Tariq was a fantastic customer service…
Tariq was a fantastic customer service assistant
14 June 2026
Reply from easyJet
We're glad our team provided fantastic service. Thank you for your kind words!
Online chat is brilliant
Online chat is brilliant. Their agent assisted me in adapting my flight details, as I couldn’t do it online
14 June 2026
Reply from easyJet
We are so glad our online chat agent could assist you with your flight details. We appreciate your positive feedback!
Easyjet's customer service doesn't…
Easyjet's customer service doesn't really help with mistakes made in bookings, unless you pay full price for anything you need to be done. There is no discretion by the agents to assist the customers when it is easy and makes sense to do so.
14 June 2026
Reply from easyJet
Hi,
We appreciate you sharing your feedback regarding our customer service. We're sorry that you feel our agents lack discretion in assisting with booking changes. We are always working to improve our support. Please email us your review and booking reference to TrustpilotReviews@easyJet.com so we can improve.
Penny
Reply from easyJet
We're glad our staff was helpful and service was quick. Thank you for your feedback.
I have booked flights with Easyjet…
I have booked flights with Easyjet before and it was a good experience. Unfortunately I had 2 bad experiences with a recent booking that will make it prioritise other airlines in future.
First I booked the wrong date because their UI for picking dates is extremely confusing and was only able to get a refund minus the cancellation fee even though I cancelled right away.
The second was when my flight was cancelled. They gave me options to reschedule or get a refund. I rescheduled for free but later found that I couldn't take the flight because of logistic issues having to fly a later date. They didn't leave the option to get a refund and while this is policy they could make this option available given how much disruptions the cancellations cause even if it's not their issue.
12 June 2026
Unprompted review
Reply from easyJet
We appreciate you sharing your recent booking experiences with us. We are truly sorry to learn of the difficulties you encountered, from the confusing date selection interface to the challenges following your flight cancellation. We understand how frustrating these situations can be and are reviewing your feedback to improve our services and communication.
Reply from easyJet
We're glad we quickly resolved your issue. We appreciate your feedback.
Really helpful can't fault
Really helpful. Got through very quickly. Name change (one letter) done and no charge. Thanks so much. Assistant was great.
14 June 2026
Reply from easyJet
We're so pleased we could assist you quickly with the name change and that our team provided great support. Thank you for your kind feedback!
Reply from easyJet
We're glad we could assist you with your booking. Thank you for the positive feedback!
Bit tricky to find the right page to…
Bit tricky to find the right page to ask for help but once in contact it was easy
14 June 2026
Reply from easyJet
We appreciate your feedback and are glad we could assist you.
They just don’t care
14 June 2026
Unprompted review
Reply from easyJet
Hi,
We appreciate your feedback. We are committed to improving our service. Please forward your review and booking reference to TrustpilotReviews@easyJet.com. Thanks.
Penny
Nizar was nice to work with and helped…
Nizar was nice to work with and helped understand my issue and try to find a workable solution
14 June 2026
Reply from easyJet
We're glad our team member helped you understand your issue and worked to find a solution. Thank you for your feedback.
Great staff
I called to book special assistance and the staff was able to help me without creating any frustration and in just a few minutes.
14 June 2026
Reply from easyJet
We are glad our team could assist you quickly and without frustration. Thank you for your positive feedback.
Incredibly helpful and understanding…
Incredibly helpful and understanding special assistance helpline.
14 June 2026
Reply from easyJet
We're glad our special assistance helpline was incredibly helpful and understanding. Thank you for your feedback.
Excellent in-app live chat help
Very quick, concise assistance and resolved everything perfectly. Also friendly.
14 June 2026
Reply from easyJet
We're glad we could provide quick, concise, and friendly assistance, resolving everything perfectly. Thank you for your feedback.
Reply from easyJet
We're happy to hear that you are satisfied with the service you received. Thank you for your positive feedback.
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