easyJet Reviews 65,736

My request has not been properly handled. My request has not been properly handled.

The conversation was also ended prematurely by customer service. The conversation was also ended prematurely by customer service

Agent dont waiting for answear close the conversation

Mohammed has been very helpful.

The costumer service representative, was very rude and laughing of my questions in how to get a refund.

Fast and helpful

Basically I just had a really bad experience dealing with both and agent over the phone (who was still logged into my booking thereby not allowing me to edit any flight detail online), and with an agent over chat who was telling me things making the problem mine rather than it being there problem to actually fix. Overall the experience was just bad and I kept a copy of the chat is anyone was interested.

UPDATE: I’m confused, how does sending my flight booking reference and this review to TrustpilotReviews @ email.com get redirected to EasyJet. Surely as this is a verified review I.e. easyJet sent me the link, you already have my contact details and the agent/experience linked with this?

It was very simple and quick to add an extra hold bag to my booking. The operator was very efficient.

We arrived at our 5 star hotel to be left 5 hours without a room there was no electricity in our upgraded room we were then dragged to another room which had its own pool as to the fridge leaking and a 1 inch gap around the door that banged all night and a coffee machine that didn't work so moved to another room where we had cockroaches and ants enjoying our room i went to complain only to be met with we should be grateful to have electricity we couldn't access most restaurants and were regularly turned away because wed been moved that many times the system didn't validate us as customers and to add insult to injury easyjet are now bombarding me to book with them again after telling me my terrible experience will help others have a better experience what an absolute disgrace booking ref 7167937 again nevermind other customers what about me and my wife we spent £3000 so other customers can have a better time than we did absolutely jaw dropping response from easyjet

My flight to Edinburgh from Stansted on the night of the 14th June was delayed firstly by air traffic problems, followed by a tech issue eventually capped off by someone having a medical emergency!
Whilst the communication could've been better (no one spoke directly to the passengers to explain the issues until boarding) the crew once on board handled it well despite the fact they must've been severely stressed. I felt relaxed and comfortable despite the chaos. Just a star off for the lack of communication on the ground but the multiple issues we encountered were out of Easyjet's control.

Extremely helpful and quick assistance. Thank you so much

The assistant was connected with attention, direct and clear communication.

i keep being told to contact dehop with my issue but they have not been able to resolve i've been online and on the phone for 2.5 hours

I needed clarification about the special assistance for my Aunt on our next trip and the person handling my query did a good job and made everything clear about what would happen at the airport.
Thanks

I can’t believe the experience I’ve had with easyJet this morning. I am unwell. I have to cancel my flight and they have been extremely unhelpful. Please be careful booking with easyJet.

Didn't like the wait on the call. Person had a strong accent and kept going silent without informing me.
Called regarding hold luggage being checked in as the email I received stated that hold luggage should be checked in 'at least' three hours before the flight takes off. I read that as, if it's a 08:00 flight, that I have to check it in before 05:00. The wording is open to misinterpretation so having searched for a person to contact, I was able to get some sort of clarity.

EasyJet try to deny compensation which rightly due to customers

Trying to get a receipt for my flight. Nothing works...... it should not be this hard

The customer services lady was very helpful and dealt with my query efficiently.