It took days getting through on the telephone after spending a long time trying to sort out special assistance it just kept coming up with an error message Went on chat they can’t deal with it The... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not over friendly No introduction by name No general chat Didn’t give any resolution to query regarding emailing boarding passes The response was down load and add to wallet only option
Company replied
Easy to book, hard to cancel, almost impossible to find a live agent to chat with if you have a problem. If they cancel your flight and you have a problem getting the full refund (as I did -- they off... See more
Company replied
I had a nightmare experience at Belfast airport, Could not board the flight as i did not receive confirmation Try to book another kept getting error on the website and app Spoke to Customer ad... See more
Company replied
Company details
Written by the company
Explore Europe with easyJet and enjoy easy and affordable travel. Book cheap flights online, get inspired for your next trip and check out our partner sites for great value extras. Get out there.
Contact info
easyJet Airline Company Limited, Hangar 89, London Luton Airport, LU2 9PF, Luton, United Kingdom
- www.easyjet.com
3.6
Average
65K reviews
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EasyJet Plus
EasyJet Plus - thank you for helping me today with my cancelled flight (due to bad weather in jersey), Itu was excellent!
13 June 2026
Reply from easyJet
We're glad we could assist you with your cancelled flight. Thank you for your kind words and positive feedback.
Fast a helpful
13 June 2026
Reply from easyJet
Thank you for your review. We're so pleased you found our service fast and helpful. Your feedback encourages us to keep delivering quick and reliable support every time.
No Help after 45 minutes clarifying claims
I needed to appeal my Claim decision, where expenses according to EU regulations were not covered. I called this number as the online Chat told me to do so. The call took me 45 minutes + waiting time and will Costa a Fortune of Money. In that time I explained the relevant expenses in Detail. In between I needed to wait more Times until the contract Person got a reply. After 45 minutes the contract Person explained to me that I need to Claim this again and she cannot do anything for me as she ist Not from the Claims Team (that would have been clear after 2 min!!). Then I told her that she needs to Forward that Case to Take Claims Team and asked for her Name. Then she Hang Up the call. Obvs. Nothing solved after 45 minutes!
13 June 2026
Reply from easyJet
Hi Tanja,
We are truly sorry to hear about the frustrating experience you had when trying to appeal your claim decision. We understand your time is valuable, and we regret the lengthy call and the lack of resolution. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Someone dealing with me for a 5 hour…
Someone dealing with me for a 5 hour day - told me to have a great day!!! Not really the best thing to say in this situation. Been delayed for 4 hours and 58 mins so far and told that that flight is due to take off in 5 more hours, but they disconnected with me and told me to recontact in 2 more minutes! Nothing is going to change in that time!
13 June 2026
Reply from easyJet
Hi Perrier,
We sincerely regret the extensive delay and the frustrating communication experience you encountered. We are reviewing this situation to prevent similar occurrences. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Reply from easyJet
We're glad we quickly resolved your issue. We appreciate your feedback.
Swift service sorting special…
Swift service sorting special assistance . Patient operators
13 June 2026
Reply from easyJet
We're delighted to hear our team provided swift and patient assistance. Thank you for your kind words.
Nice customer service
13 June 2026
Reply from easyJet
Thank you so much for your kind words. We're delighted to hear you had a positive experience with our customer service. Your feedback motivates us to keep delivering great support every day.
Needed to book special assistance…
Needed to book special assistance travel for my old mom, spoke to a lovley friendly lady, I'm so not good at technology but the lady was so patient and kind explaining to me how to do it step by step. Thank you lovley lady, you made something stressful for me very easy, bless you🇮🇪💖
13 June 2026
Reply from easyJet
We're so glad our team could make booking special assistance for your mother a smooth and easy experience. Thank you for your kind words.
Great and clear communication
13 June 2026
Reply from easyJet
Thank you so much for your kind words. We're delighted to hear that our communication felt clear and effective, it means a lot to us.
Excellent customer service from LU
Excellent customer service from Lujain customer service chat, very quick response with error I made and quietly done within minutes. Very happy customer
13 June 2026
Reply from easyJet
We're so pleased our customer service team provided a quick response and resolved your issue efficiently. Thank you for your kind feedback.
First ever contact with easyJet…
First ever contact with easyJet customer service- brilliant job. Solved my query in 30 seconds. Good work guys
13 June 2026
Reply from easyJet
We're so glad to hear we could resolve your query quickly. Thank you for sharing your positive experience with us.
Roaa was five star helped me to check…
Roaa was five star helped me to check my passport
13 June 2026
Reply from easyJet
We're glad to hear our team provided excellent assistance with your passport. Thank you for your kind words.
Quick and non complicated
Quick and non complicated, got exactly the help I needed and impeccable service!
13 June 2026
Reply from easyJet
We're so pleased we could provide quick, uncomplicated, and impeccable service. Thank you for your feedback.
good for you
13 June 2026
Reply from easyJet
Thanks for your feedback, we appreciate you taking the time to share your thoughts.
Excellent customer service.
Excellent customer service.
The phone signal dropped but the person assisting me had the foresight to call me back.
13 June 2026
Reply from easyJet
We're so glad to hear you received excellent customer service. We appreciate the positive feedback about our team's foresight.
Thanks :) :)
13 June 2026
Reply from easyJet
Thank you for your kind words, we’re glad you’re happy with us.
Didn’t take long to answer and solved…
Didn’t take long to answer and solved my query efficiently
13 June 2026
Reply from easyJet
We're glad we could answer quickly and efficiently resolve your query. Thank you for your feedback.
Quick response to call and friendly
Quick response to call and friendly, helpful and efficient help given.
13 June 2026
Reply from easyJet
We're glad our team provided quick, friendly, and efficient help. Thank you for your feedback.
The live chat worked well
The live chat worked well. Amira quickly changed my accidentally booked large cabin bags to hold bags. And I only had to pay an additional charge for this, and the cost was offset by the fee I'd already paid for large cabin bags.
Amira was very efficient.
13 June 2026
Reply from easyJet
We're so pleased to hear that our live chat service worked well for you. It's great that our team could efficiently assist with changing your baggage and clarify the charges. Thank you for your positive feedback.
Easyjet don't sort more than 1 night of accommodation following flight cancellations
Our flight was cancelled due to a power outage. We couldn't get another flight for 2 days. Easyjet booked us the first night in a hotel with no problem but what a fight I had to get the second night paid for. It was literally the last minute before we had to leave for the airport that the hotel received confirmation although I had been told on the live chat the previous day that the hotel would receive it within 90 minutes which didn't happen and the hotel didn't tell us until an hour before we had to leave. Very stressful. Not impressed.
13 June 2026
Reply from easyJet
We are truly sorry to hear about the stressful experience you had with your flight cancellation and the difficulties securing your second night's accommodation. We understand how frustrating the delay in confirmation must have been. We are reviewing our communication and hotel booking processes to prevent similar issues.
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