Very helpful & willing to recheck when challenged. Confusion over GBP or Eur fare difference charge was sorted out in good time & it was all resolved with no additional charge which I was v grateful f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great person to help on the chat, a 5 star for him. I however had to pay 73 Euro to change the first name in the booking for a flight end of August because, for some reason, I had made a mistake. Quit... See more
Company replied
I regularly with Easyjet from Amsterdam to Milan. Flights are generally on time. In case of cancellation (due to bad weather) I could easily rebook online.
Company replied
The assistant was great and clear BUT 1 the call was unnecessary because the website is unclear. 2 The system not allowing either a new passenger to be added to an existing booking or for 2 or more b... See more
Company replied
Company details
Written by the company
Explore Europe with easyJet and enjoy easy and affordable travel. Book cheap flights online, get inspired for your next trip and check out our partner sites for great value extras. Get out there.
Contact info
easyJet Airline Company Limited, Hangar 89, London Luton Airport, LU2 9PF, Luton, United Kingdom
- www.easyjet.com
3.6
Average
66K reviews
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Excellent service my wife had a fall…
Excellent service my wife had a fall and fractured her shoulder phoned easyJet to book special assistance the person who took our call was professional and supportive and booked the special y for us making our journey home a bit easier knowing we would have help at Alicante airport
15 June 2026
Reply from easyJet
We are so pleased our team could provide professional and supportive assistance during a challenging time. We are glad we could help make your journey home easier.
Reply from easyJet
We're glad we could help. Thank you for your feedback.
good custumer service
very friendley person toke over the fone to change my flight and very professional person very fast to awser im very happy thank you ..
15 June 2026
Reply from easyJet
We're so pleased our team was friendly and professional in changing your flight. Thank you for your kind feedback; we truly appreciate it.
Great customer service
Great customer service. So helpful and sorted the issue without delay! Thanks Rania for all your help.
15 June 2026
Reply from easyJet
We're so pleased our team provided such helpful service and resolved your issue without delay. Thank you for your kind feedback!
Reply from easyJet
We're glad you found our response and processing speeds very fast. Thank you for your feedback.
Reply from easyJet
Hi Nessa,
We're sorry our chat system disappointed you. We are reviewing this feedback to improve our service. Please forward your review and booking reference to TrustpilotReviews@easyJet.com. Thanks.
Penny
Reply from easyJet
We are happy you found our team friendly and professional. Thank you for your feedback.
Amazing online chat experience.
15 June 2026
Reply from easyJet
We're glad you enjoyed our online chat. Thank you for your feedback.
Reply from easyJet
We're glad we quickly resolved your issue politely. We appreciate your feedback.
Making a change to group booking - all or nothing
once through to the online chat it was an easy process - my only frustration is not being able to amended family / group bookings without using the chat - for example changing on persons booking within a family group.
15 June 2026
Reply from easyJet
We appreciate your feedback and are glad the online chat was helpful. We understand your frustration regarding amending group bookings and will consider this for future improvements.
Great customer service
I would like to leave a review for Diyaa, who provided outstanding customer service. I contacted easyJet because I was concerned that part of my partner’s surname was missing from our booking and I wanted to make sure the details matched the passport correctly.
Diyaa listened carefully to my concerns, explained everything clearly, and reassured me throughout the process. He was able to arrange for the correction to be made straight away, which gave me great peace of mind before travelling. He was professional, knowledgeable, patient, and extremely helpful from start to finish.
Thank you, Diyaa, for making what could have been a stressful situation so easy to resolve. Your excellent customer service is greatly appreciated and you are a real credit to the company.
15 June 2026
Unprompted review
Reply from easyJet
We are so pleased to hear that our team member provided such outstanding service. It's wonderful to know they were able to quickly resolve your concern about the booking details, ensuring peace of mind before your journey. Thank you for sharing this positive feedback.
amazing staff
My partner suffers with claustrophobia, which can be hard to manage on a stuffy plane with lots of people around but when his anxiety got to him the amazing stewardess kept him calm, even fanning him to give him some cooler air and chatting away and distracting him. Then on the flight home the plane changed and our seats were reallocated, when he told the staff that he needed an aisle seat where he didn't feel so hemmed in, they stepped in immediately and reallocated the seats and then kept checking in on him that he was OK. Really impressed with the easyjet team on the outbound and inbound flights!
9 June 2026
Unprompted review
Reply from easyJet
We are so happy to hear about the exceptional care our cabin crew provided to your partner. It is wonderful to know that our team was able to make both your outbound and inbound flights more comfortable and less stressful. We truly appreciate you sharing your positive experience.
Asma from Easyjet was amazing
Asma from Easyjet was amazing. Very efficient, kind and helpful, despite my having made an error at booking. Honestly, whether they're paying Asma isn't enough.
15 June 2026
Reply from easyJet
We are so pleased to hear about your positive experience with our team member. We truly appreciate you sharing your kind words. Thank you for your valuable feedback.
Reply from easyJet
We're delighted you found our service excellent and easy to use. Thank you for your feedback.
Reply from easyJet
Thank you for sharing your positive experience.
Shahed is fast and efficient.
15 June 2026
Reply from easyJet
We're glad our service was fast and efficient. Thank you for your feedback.
Fairly easy to get through and very…
Fairly easy to get through and very helpful telephone service.
14 June 2026
Reply from easyJet
We're glad our telephone service was helpful. Thank you for your positive feedback.
Reply from easyJet
We are glad we could assist you. We appreciate your kind words.
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