It took days getting through on the telephone after spending a long time trying to sort out special assistance it just kept coming up with an error message Went on chat they can’t deal with it The... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not over friendly No introduction by name No general chat Didn’t give any resolution to query regarding emailing boarding passes The response was down load and add to wallet only option
Company replied
Easy to book, hard to cancel, almost impossible to find a live agent to chat with if you have a problem. If they cancel your flight and you have a problem getting the full refund (as I did -- they off... See more
Company replied
I had a nightmare experience at Belfast airport, Could not board the flight as i did not receive confirmation Try to book another kept getting error on the website and app Spoke to Customer ad... See more
Company replied
Company details
Written by the company
Explore Europe with easyJet and enjoy easy and affordable travel. Book cheap flights online, get inspired for your next trip and check out our partner sites for great value extras. Get out there.
Contact info
easyJet Airline Company Limited, Hangar 89, London Luton Airport, LU2 9PF, Luton, United Kingdom
- www.easyjet.com
3.6
Average
66K reviews
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Reply from easyJet
Hi Nessa,
We're sorry our chat system disappointed you. We are reviewing this feedback to improve our service. Please forward your review and booking reference to TrustpilotReviews@easyJet.com. Thanks.
Penny
Reply from easyJet
We are happy you found our team friendly and professional. Thank you for your feedback.
Amazing online chat experience.
15 June 2026
Reply from easyJet
We're glad you enjoyed our online chat. Thank you for your feedback.
Reply from easyJet
We're glad we quickly resolved your issue politely. We appreciate your feedback.
Making a change to group booking - all or nothing
once through to the online chat it was an easy process - my only frustration is not being able to amended family / group bookings without using the chat - for example changing on persons booking within a family group.
15 June 2026
Reply from easyJet
We appreciate your feedback and are glad the online chat was helpful. We understand your frustration regarding amending group bookings and will consider this for future improvements.
Great customer service
I would like to leave a review for Diyaa, who provided outstanding customer service. I contacted easyJet because I was concerned that part of my partner’s surname was missing from our booking and I wanted to make sure the details matched the passport correctly.
Diyaa listened carefully to my concerns, explained everything clearly, and reassured me throughout the process. He was able to arrange for the correction to be made straight away, which gave me great peace of mind before travelling. He was professional, knowledgeable, patient, and extremely helpful from start to finish.
Thank you, Diyaa, for making what could have been a stressful situation so easy to resolve. Your excellent customer service is greatly appreciated and you are a real credit to the company.
15 June 2026
Unprompted review
Reply from easyJet
We are so pleased to hear that our team member provided such outstanding service. It's wonderful to know they were able to quickly resolve your concern about the booking details, ensuring peace of mind before your journey. Thank you for sharing this positive feedback.
amazing staff
My partner suffers with claustrophobia, which can be hard to manage on a stuffy plane with lots of people around but when his anxiety got to him the amazing stewardess kept him calm, even fanning him to give him some cooler air and chatting away and distracting him. Then on the flight home the plane changed and our seats were reallocated, when he told the staff that he needed an aisle seat where he didn't feel so hemmed in, they stepped in immediately and reallocated the seats and then kept checking in on him that he was OK. Really impressed with the easyjet team on the outbound and inbound flights!
9 June 2026
Unprompted review
Reply from easyJet
We are so happy to hear about the exceptional care our cabin crew provided to your partner. It is wonderful to know that our team was able to make both your outbound and inbound flights more comfortable and less stressful. We truly appreciate you sharing your positive experience.
Asma from Easyjet was amazing
Asma from Easyjet was amazing. Very efficient, kind and helpful, despite my having made an error at booking. Honestly, whether they're paying Asma isn't enough.
15 June 2026
Reply from easyJet
We are so pleased to hear about your positive experience with our team member. We truly appreciate you sharing your kind words. Thank you for your valuable feedback.
Reply from easyJet
We're delighted you found our service excellent and easy to use. Thank you for your feedback.
Reply from easyJet
Thank you for sharing your positive experience.
Shahed is fast and efficient.
15 June 2026
Reply from easyJet
We're glad our service was fast and efficient. Thank you for your feedback.
Fairly easy to get through and very…
Fairly easy to get through and very helpful telephone service.
14 June 2026
Reply from easyJet
We're glad our telephone service was helpful. Thank you for your positive feedback.
Reply from easyJet
We are glad we could assist you. We appreciate your kind words.
Reply from easyJet
We are so glad you had such a positive experience with our team member. Thank you!
Reply from easyJet
We appreciate your feedback. We are always here to help.
Terribile esperienza
Terribile esperienza. Volo in ritardo di 5 ore e hostess scortesi
14 May 2026
Unprompted review
Reply from easyJet
Ciao,
Ci dispiace sinceramente che il ritardo di 5 ore e il comportamento scortese del personale di bordo le abbiano causato una terribile esperienza. Comprendiamo pienamente la sua frustrazione e ci scusiamo per quanto accaduto. La invitiamo a scriverci a RecensioniTrustpilot@easyJet.com con la sua referenza di prenotazione e la sua recensione, così da poter indagare ulteriormente.
Penny
Great serv ie
14 June 2026
Reply from easyJet
We appreciate your feedback; delighted to hear you experienced great service.
Wasim on the web chat was great
Wasim on the web chat was great, dealt with a date of birth error quickly and efficiently after I’d struggled to check in and was panicking to the max… many thanks
14 June 2026
Reply from easyJet
We're so glad to hear our team member provided such quick and efficient assistance when you needed it most. Thank you for your kind words!
Reply from easyJet
We're happy to hear that. We appreciate your kind words.
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