It took days getting through on the telephone after spending a long time trying to sort out special assistance it just kept coming up with an error message Went on chat they can’t deal with it The... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not over friendly No introduction by name No general chat Didn’t give any resolution to query regarding emailing boarding passes The response was down load and add to wallet only option
Company replied
Easy to book, hard to cancel, almost impossible to find a live agent to chat with if you have a problem. If they cancel your flight and you have a problem getting the full refund (as I did -- they off... See more
Company replied
I had a nightmare experience at Belfast airport, Could not board the flight as i did not receive confirmation Try to book another kept getting error on the website and app Spoke to Customer ad... See more
Company replied
Company details
Written by the company
Explore Europe with easyJet and enjoy easy and affordable travel. Book cheap flights online, get inspired for your next trip and check out our partner sites for great value extras. Get out there.
Contact info
easyJet Airline Company Limited, Hangar 89, London Luton Airport, LU2 9PF, Luton, United Kingdom
- www.easyjet.com
3.6
Average
65K reviews
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Reply from easyJet
We are so happy you had a great experience with us. Thank you for your positive feedback.
rapido ed efficiente
14 June 2026
Reply from easyJet
Siamo lieti di sapere che hai trovato il nostro servizio rapido ed efficiente. Grazie per le tue gentili parole.
Change of 1 out 4 flights
Easy, efficient and I could managed my booking's change. Thank you.
14 June 2026
Reply from easyJet
We're so pleased you found managing your booking changes easy and efficient. Thank you!
Reply from easyJet
We're glad we quickly resolved your issue. We appreciate your feedback.
Very poor on line experience
Very poor on line experience, now they hold our money over £ 2500 due to there technical error for 24 hrs before returning it , no redress from easy jet and a wasted morning
14 June 2026
Reply from easyJet
Hi Peter,
We are truly sorry to hear about your frustrating online experience and the delay in receiving your funds. We appreciate you bringing this to our attention. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Computer says No...
I was promised a £25 voucher if I booked a holiday with them. I booked the holiday and received an email confirming the voucher. On return from holiday they did not give me the voucher. I complained and their response was, 'not sure what's happened, but go and contact the company that we use to issue the vouchers and sort it out with them'. Shocking response.
Their useless AI robots will respond to this message by apologising and then telling me that they're looking into it and will get back to me. Well, it's been months now and they haven't got back to me yet!
14 June 2026
Unprompted review
Reply from easyJet
Hi Andrew,
Thank you for sharing your feedback. We sorry to hear about the delay in receiving your £25 voucher and for the frustration our previous responses have caused.
We would like to clarify that your query has already been officially escalated to our Holidays team for a thorough investigation. They are currently reviewing the details of your booking and the voucher issuance. Please look out for an update directly from them soon. We appreciate your continued patience while they finalize their feedback.
komunikace
Good day, I would like to receive a confirmation from your company about the unused flight tickets that we were unable to use due to our son's illness. The confirmation is for our insurance company. Can you help me with this?
13 June 2026
Reply from easyJet
Ciao,
Ci dispiace sapere che non sei soddisfatto del servizio che hai ricevuto.
Ti invitiamo a inviare la tua recensione e qualsiasi informazione aggiuntiva, incluso il riferimento della tua prenotazione, al nostro team all’indirizzo TrustpilotReviews@easyJet.com.
Ci farebbe piacere ricevere tue notizie.
Grazie,
Siba
Reply from easyJet
We're happy to hear that your service was great. Thank you for your positive feedback.
Reply from easyJet
We're happy to hear that you had an amazing service with us. Thank you for your positive feedback.
So quick conect and 100% help full…
So quick conect and 100% help full nice lady help my problem
14 June 2026
Reply from easyJet
We are so pleased our team provided quick and helpful assistance. Thank you for your kind words.
Helped process my request for help…
Helped process my request for help quickly and efficiently
14 June 2026
Reply from easyJet
We're glad we processed your request quickly and efficiently. Thank you for your feedback.
Reply from easyJet
We are delighted you received very good customer service. Thank you for your recommendation!
Absolutely disgusting
Absolutely disgusting. I’ve booked a flight in panic I cancelled because I’ve done the wrong dates and for me being in panic it’s cost me the baggage refund absolutely disgusting disgusting airline. I don’t know why I use it. I don’t know why anyone uses it. This review is pointless because you’re a big airline and you’re gonna carry on, but you’re disgusting.
14 June 2026
Reply from easyJet
Hi Simone,
We are sorry to hear about the frustration caused by the flight booking and the issue with the baggage refund. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
The lady I spoke to was very nice but…
The lady I spoke to was very nice but unfortunately she couldn’t get the flight I wanted with staff travel
14 June 2026
Reply from easyJet
Thank you for sharing your feedback. We’re glad to hear our colleague was kind and helpful, though we’re truly sorry we couldn’t secure the flight you wanted with staff travel. We understand how disappointing that must have been, and we’ll continue working to improve the options available.
Reply from easyJet
We are glad we could assist you. Thank you for your feedback.
Thank you for your compassion and…
Thank you for your compassion and kindness as I navigate getting special assistance following an accident on holiday - the assistant was phenomenally compassionate and kind and the process super smooth. Thank you Easy Jet for this❤️🙏🏻❤️.
14 June 2026
Reply from easyJet
We're truly touched to hear our assistant provided such phenomenal compassion and kindness during a difficult time. We're glad the process was smooth and appreciate your heartfelt feedback.
Gesture of goodwill is not something that easyJet recognizes
Due to a genuine error, I accidentally booked the wrong flight today. Realizing my mistake immediately, I cancelled the entire booking less than one hour later. As the cancellation was made well within your 24-hour cooling-off period and caused no loss of booking availability, I kindly asked if they could waive the cancellation fee as a gesture of goodwill - no such thing unfortunately
14 June 2026
Reply from easyJet
Hi Nikolai,
We appreciate you sharing your experience regarding the cancellation fee. We recognize your frustration with the situation and value your feedback. Please send us your review and booking reference to TrustpilotReviews@easyJet.com for the team to review further.
Xoli
Reply from easyJet
We're so pleased our team member quickly fixed your problem. Thank you for your kind feedback!
The EasyJet representative that I dealt…
The EasyJet representative that I dealt with my concern was very helpful and and reassured me that my problem was resolved thank you
14 June 2026
Reply from easyJet
We're so glad our team was very helpful and reassured you that your problem was resolved. Thank you for your positive feedback!
Reply from easyJet
We're glad our response was quick and useful. Thank you for your feedback.
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