easyfinancialReviews 

1,072
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 590 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being polite, informative, and helpful, making the process easy to understand and stress-free. The service is consistently described as efficient and quick, with many appreciating the smooth and fast loan process. Reviewers also highlight the outstanding customer support, noting the kindness, understanding, and problem-solving abilities of the representatives. However, some people were dissatisfied with the payment process, experiencing delays in receiving funds or issues with e-transfers. A few other people also felt that the interest rates were excessively high, leading to situations where the amount owed increased despite regular payments. Some reviewers also mentioned issues with communication regarding loan details and felt harassed by frequent contact when payments were due.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting the quick and efficient process, with some... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising agents for being polite,... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers reporting quick and easy funding after... See more

Price

Customers consistently express strong dissatisfaction with the pricing, citing extremely high interest rates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Process was quick and efficient. Agent explained everything step by step and made sure I understand what I was getting into and also told me all the other benefits attached to the application. She als... See more

Rated 5 out of 5 stars

Sankeit is such an amazing member of your staff. He is always very polite, informative and helpful with all of my queries. Just hearing his voice makes my experience with easyfinancial such a treat. G... See more

Company replied

Rated 5 out of 5 stars

Being able to speak with people and not doing it all solely online, made my experience feel human. Julie from the Chatham location was very knowledgeable, and conveyed this knowledge to me very well.... See more

Company replied

Rated 5 out of 5 stars

Easy financial really helped me alot. Shiwali at the langstaff branch is an amazing financial representative. She walked me through the process every step of the way. I highly recommend her. When... See more

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Loan Agency
  5. Non-Bank Financial Service

Written by the company

easyfinancial is committed to providing Canadians with accessible, responsible, and personalized borrowing solutions. The company focuses on helping customers build their financial confidence through clear terms, compassionate support, and a straightforward application process. Whether customers are working to improve their credit or need support during life’s unexpected moments, easyfinancial is dedicated to helping them move forward.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

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4.1

All reviews

(1,072)

654 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

The services I received from your Representative was excellent and I was pleased with my experience.

26 February 2026
easyfinancial logo

Reply from easyfinancial

Hi Dennis, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

My experience was absolutely excellent

My experience was absolutely excellent. The person who assisted me was very attentive, and their requirements were clear and very well explained. Thank you so much, Rohit!

24 February 2026
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Reply from easyfinancial

Hi Johanna, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Nyki is very accommodating and so nice…

Nyki is very accommodating and so nice i like the way she handle all my concern and the same time she’s friendly.

27 February 2026
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Reply from easyfinancial

Hi Charmaene, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

awesome service

Awesome people

27 February 2026
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Reply from easyfinancial

Hi Melinda, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

They will help you

The person that I was talking to. Helped me with the paperwork.

27 February 2026
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Reply from easyfinancial

Hi Paul, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Masculin

Very good expérience good

28 November 2025
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Reply from easyfinancial

Hi Yves, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Was very friendly and knowledgeable of…

Was very friendly and knowledgeable of the products

26 February 2026
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Reply from easyfinancial

Hi Tina, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Excellent

It was really smooth and the staffs really helped us a lot and very knowledgeable

23 February 2026
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Reply from easyfinancial

Hi, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

credit score above 750

Ive got a high credit score above 750, i however am on disability, these guys are robbing me. 4.5-5 year loan for 5.5k and with a 30%+ interest rate, they gonna bankrupt me or put me to that. They were not very clear with me on details, the person i spoke to on the phone did not give me enough info and also didnt speak great english so I had a hard time understanding everything. They sadly were all I had as others turned me down and I wish I never signed anything with them.

30 October 2025
Unprompted review
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Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 5 out of 5 stars

When something feels EASY, it’s because someone exceptional is behind it.

I contacted Easy Financial today Feb 25th @ 9:01 Am, (EST) and had the absolute pleasure of speaking with Emily.

From the very first minute, she made the entire experience truly EASY, just like the name promises.

Emily answered all my questions clearly and patiently, with zero pressure and genuine professionalism.

She listened carefully to my concerns and explained everything in a simple, reassuring way.
I honestly felt like speaking to someone available 24/7 knowledgeable, calm, and always ready to help with a BIG smile !

Her pleasant attitude and easy communication style make a real difference.

Emily represents Easy Financial in the best possible way. Service like this builds trust and confidence.

I sincerely hope Easy Financial recognizes and rewards Emily’s devotion and dedication.

With her natural leadership, easy perspective, and supportive approach, she would be an outstanding Lead mentoring others on the team.

Thank you, Emily, for making everything truly EASY.

25 February 2026
Unprompted review
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Reply from easyfinancial

Hi Karim, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

10 out of 10

Excellent, - sleeplessness nights often stems from stress were not able to pay my bills . When everyone sat no Easy Financial say yes.

24 February 2026
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Reply from easyfinancial

Hi Jeanette, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 1 out of 5 stars

My loan was approved

My loan was approved, and no money has been deposited into my account.
This is an absolutely ridiculous system you have.

24 February 2026
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Reply from easyfinancial

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-502-3279 so we can review the issue together and work toward a resolution.

Rated 5 out of 5 stars

The speed I got my loan was fast

The speed I got my loan was fast! And cindy was great to work with!!

24 February 2026
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Reply from easyfinancial

Hi Tom, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Himanshu Ranjan was a great help at…

Himanshu Ranjan was a great help at easy financial. He made everything an easy experience for me and was very helpful!

21 February 2026
Unprompted review
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Reply from easyfinancial

Hi Victoria, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

got a loan 2 plus years ago 7000 they…

I got a loan 2 plus years ago 7000 they told me the interest rate would go lower if u keep up to date ...they are charging me 45 percent o. This i pay 500 month never miss and im still.paying that they r thieves I called amd said im no longer paying then mind u I have no payed over 14 000 for a 7000 loan they stalk me they are disrespectful,rude and very unperfessiomal they skim read u the agreement on purpose its disgusting they can do this at this rate dundurn easy home u all should be ashamed ur buisness style everything ... they dont forfill there end and then they act like im the ass ... I Will not pay 45 percent for 2 years and u act lile I didn't pay u .. u all should be in prison ur sick and twisted money theves be careful people this place is a hudge scam ovi people working there are skimming

20 February 2025
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 5 out of 5 stars

Good customer service.

16 February 2026
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Reply from easyfinancial

Hi Lenord, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

Everyone even contemplating approaching them… RUN!

Everyone even contemplating approaching this venue for any form of financial assistance, be advised that THEY will take the interests first, then apply your payments to the principal.
I realized this 2 years after loan initiated and my principal NEVER went down. They were evidently placing ALL payments made to pay their interests FIRST and loan never went down for these 2 years. So I opted for consumer proposal and they got nothing. I feel better now

12 November 2025
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 5 out of 5 stars

This is a shout out to Phillip Hasfal!!

This is a shout out to Phillip Hasfal for the amazing job he did with a huge frustration/complaint that I had with company based on someone else’s error.

Phillip was professional, courteous, kind, knowledgeable and, his calming, compassionate and confident voice/attitude made it such a joy to deal with him.

He followed through 200% on his promise and over delivered.

Two more things: most client service folks would rather be tortured than apologize for client’s pain, but Phillip was such a breath of fresh air! He immediately apologized for someone else’s mistake!

The second thing is, after such an amazing experience, I asked how I could show appreciation and, he immediately added his direct report, Emily’s name. That - is true servant leadership!!

Many many thanks to Phillip! You should be promoted and should run global training on how service and leadership can be done excellently well.

Thank you, Emily for taking the time to hear me out and transferring me to Phillip.
Great service! Thank you for the excellent leadership, problem-solving and client service, Phillip Hasfal!

12 February 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Bola, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial and leaving such a wonderful review!

Rated 1 out of 5 stars

Excessive amount of interest rates and wage garnishment

Excessive amount of interest rates. Threatening wage garnishment after a single missed payment. Absolutely Terrible. Do not go here. I highly regret going to them

9 February 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

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