easyfinancialReviews 

1,065
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 590 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being polite, informative, and helpful, making the process easy to understand and stress-free. The service is consistently described as efficient and quick, with many appreciating the smooth and fast loan process. Reviewers also highlight the outstanding customer support, noting the kindness, understanding, and problem-solving abilities of the representatives. However, some people were dissatisfied with the payment process, experiencing delays in receiving funds or issues with e-transfers. A few other people also felt that the interest rates were excessively high, leading to situations where the amount owed increased despite regular payments. Some reviewers also mentioned issues with communication regarding loan details and felt harassed by frequent contact when payments were due.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting the quick and efficient process, with some... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising agents for being polite,... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers reporting quick and easy funding after... See more

Price

Customers consistently express strong dissatisfaction with the pricing, citing extremely high interest rates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Process was quick and efficient. Agent explained everything step by step and made sure I understand what I was getting into and also told me all the other benefits attached to the application. She als... See more

Rated 5 out of 5 stars

Sankeit is such an amazing member of your staff. He is always very polite, informative and helpful with all of my queries. Just hearing his voice makes my experience with easyfinancial such a treat. G... See more

Company replied

Rated 5 out of 5 stars

Being able to speak with people and not doing it all solely online, made my experience feel human. Julie from the Chatham location was very knowledgeable, and conveyed this knowledge to me very well.... See more

Company replied

Rated 5 out of 5 stars

Easy financial really helped me alot. Shiwali at the langstaff branch is an amazing financial representative. She walked me through the process every step of the way. I highly recommend her. When... See more

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Loan Agency
  5. Non-Bank Financial Service

Written by the company

easyfinancial is committed to providing Canadians with accessible, responsible, and personalized borrowing solutions. The company focuses on helping customers build their financial confidence through clear terms, compassionate support, and a straightforward application process. Whether customers are working to improve their credit or need support during life’s unexpected moments, easyfinancial is dedicated to helping them move forward.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.1

All reviews

(1,065)

645 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Its been 4 days i haven’t got my money…

Its been 4 days i haven’t got my money in my accnt it supposed to come in 2,4 hours

2 March 2026
easyfinancial logo

Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 3 out of 5 stars

Okay overall

The woman that helped me apply was very knowledgeable and helpful but I haven’t received my loan yet, so congratulating or thanking me for receiving it and asking to do a survey when all I have been doing for the past 3 days is check my email and my bank account.

2 March 2026
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Reply from easyfinancial

Hi Alexya, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Never received e-transfer

Requested e transfer on friday so I could pay my rent on time but the e transfer still hasn't arrived and I have now gotten 2 emails since I was supposed to receive the e transfer.....but still no e transfer now my rent is late and I am going to get charged $45 for an nsf fee

27 February 2026
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Reply from easyfinancial

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-502-3279 so we can review the issue together and work toward a resolution.

Rated 3 out of 5 stars

That’s it’s taking so long for me to…

That’s it’s taking so long for me to receive my loan

2 March 2026
easyfinancial logo

Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 3 out of 5 stars

Good

Got approved for my loan and signed paperwork Friday, should’ve received my funds by 3:30pm. It’s now Monday almost lunch time.

Update* after writing my review, received my funds an hour later.

1 March 2026
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Reply from easyfinancial

Hi Kaitlin, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Helpful

Helpful. Honest. Respectful.

1 March 2026
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Reply from easyfinancial

Hi Austin, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

I had the most incredible experience…

I had the most incredible experience dealing with Easy Financial and Kelly was extremely professional, understanding, fast, and efficient customer service representative I have ever had the pleasure of speaking to.

1 March 2026
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Reply from easyfinancial

Hi Jenny, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 4 out of 5 stars

It took a few days

It took a few days, but eventually I got approved for a loan. thank you for all your help, and for everything you did. Very professional.

24 February 2026
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Reply from easyfinancial

Hi Debbie, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Expedient service

Expedient service. Polite staff. Clear communication regarding the loan criteria. Ty for taking a chance on me. Now I can move forward & get my roof fixed :)

28 February 2026
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Reply from easyfinancial

Hi Vicki, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Great and helpful

28 February 2026
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Reply from easyfinancial

Hi Arsenio, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Very easy and fast

Everyone very helpful and easy to get approval

28 February 2026
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Reply from easyfinancial

Hi Lourdes, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Positive and detailed information …

Detailed information and great professionalism

28 February 2026
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Reply from easyfinancial

Hi Nancy, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

As Scammy as it gets without being a scam.

No disclosure of the details or that it was even a loan until hours after I had been on the phone with them.

No upfront explanation of how the interest works or daily interest cost, or what the payments were for or until when etc.

When I asked for steps to return the loan I was not given any. But I was told they payments back ould be limited to what my bank allowed.

I was not allowed to pay back the loan via a financial decentralized wallet, but had to use the banks.

The loan was for a victim support, and yet the interest rate is astronomical 30-40% essentially re victimizing the applicants who are not necessarily educated about loans.

The fee seemed to be $500 just to get a hold of the loan without notice.

26 February 2026
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Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 5 out of 5 stars

Excellent Service

The services I received from your Representative was excellent and I was pleased with my experience.

26 February 2026
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Reply from easyfinancial

Hi Dennis, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

My experience was absolutely excellent

My experience was absolutely excellent. The person who assisted me was very attentive, and their requirements were clear and very well explained. Thank you so much, Rohit!

24 February 2026
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Reply from easyfinancial

Hi Johanna, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Nyki is very accommodating and so nice…

Nyki is very accommodating and so nice i like the way she handle all my concern and the same time she’s friendly.

27 February 2026
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Reply from easyfinancial

Hi Charmaene, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

awesome service

Awesome people

27 February 2026
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Reply from easyfinancial

Hi Melinda, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

They will help you

The person that I was talking to. Helped me with the paperwork.

27 February 2026
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Reply from easyfinancial

Hi Paul, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Masculin

Very good expérience good

28 November 2025
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Reply from easyfinancial

Hi Yves, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

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