easyfinancialReviews 

1,073
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 590 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being polite, informative, and helpful, making the process easy to understand and stress-free. The service is consistently described as efficient and quick, with many appreciating the smooth and fast loan process. Reviewers also highlight the outstanding customer support, noting the kindness, understanding, and problem-solving abilities of the representatives. However, some people were dissatisfied with the payment process, experiencing delays in receiving funds or issues with e-transfers. A few other people also felt that the interest rates were excessively high, leading to situations where the amount owed increased despite regular payments. Some reviewers also mentioned issues with communication regarding loan details and felt harassed by frequent contact when payments were due.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting the quick and efficient process, with some... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising agents for being polite,... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers reporting quick and easy funding after... See more

Price

Customers consistently express strong dissatisfaction with the pricing, citing extremely high interest rates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Process was quick and efficient. Agent explained everything step by step and made sure I understand what I was getting into and also told me all the other benefits attached to the application. She als... See more

Rated 5 out of 5 stars

Sankeit is such an amazing member of your staff. He is always very polite, informative and helpful with all of my queries. Just hearing his voice makes my experience with easyfinancial such a treat. G... See more

Company replied

Rated 5 out of 5 stars

Being able to speak with people and not doing it all solely online, made my experience feel human. Julie from the Chatham location was very knowledgeable, and conveyed this knowledge to me very well.... See more

Company replied

Rated 5 out of 5 stars

Easy financial really helped me alot. Shiwali at the langstaff branch is an amazing financial representative. She walked me through the process every step of the way. I highly recommend her. When... See more

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Loan Agency
  5. Non-Bank Financial Service

Written by the company

easyfinancial is committed to providing Canadians with accessible, responsible, and personalized borrowing solutions. The company focuses on helping customers build their financial confidence through clear terms, compassionate support, and a straightforward application process. Whether customers are working to improve their credit or need support during life’s unexpected moments, easyfinancial is dedicated to helping them move forward.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,073)

654 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Excessive amount of interest rates and wage garnishment

Excessive amount of interest rates. Threatening wage garnishment after a single missed payment. Absolutely Terrible. Do not go here. I highly regret going to them

9 February 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 5 out of 5 stars

Wonderful employees. Fast and easy process

The person who processed my application was very helpful and wonderful to deal with. She made the process very easy and fast.

12 February 2026
easyfinancial logo

Reply from easyfinancial

Hi Sarah, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

The friendly people made u feel…very comfortable and kind

The friendly people made u feel comfortable and was ready to listen and help in every way
I went to the shoppers world branch and was greeted by kartick who me was so helpful and ready to get me the fund I needed in no time
Thank u kartick for your help

10 February 2026
easyfinancial logo

Reply from easyfinancial

Hi Phoolmatie, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

I never accept a loan from them

I never accept a loan from them. never applied but yet they cal me over and over again stating that I have a loan that has been aprooved...I do not need 35% rates loans. stop harrassing me

9 February 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 5 out of 5 stars

Amanjot

Amanjot, was helpful, she was clear, and she was quick. She got things done as she said she would.

30 January 2026
easyfinancial logo

Reply from easyfinancial

Hello, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

Applied for a loan to get by with money…

Applied for a loan to get by with money to feed myself. I filled the paperwork online and had him call me today for the loan. Sent him all my bank statements to his email and was denied the loan today. Boycott easy financial at all costs they will denied you the loans. Had a $10,000 ready for me today. They didn't follow their ceo mission statements for good credit bad credit income or no income for loans. General hummel out

8 February 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 4 out of 5 stars

Staff was knowledgeable.

Staff was helpful, knowledgeable and friendly.
Explained loan contract throughly.

7 February 2026
easyfinancial logo

Reply from easyfinancial

Hi Marguerite, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Easy financial really helped me alot

Easy financial really helped me alot.
Shiwali at the langstaff branch is an amazing financial representative. She walked me through the process every step of the way. I highly recommend her.
When all else fails financially, I implore you to visit easy financial especially the 8280 Highway 27 location.
Mike

6 February 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial

Rated 5 out of 5 stars

Nice people to deal with and good…

Nice people to deal with and good customer service quick response

6 February 2026
easyfinancial logo

Reply from easyfinancial

Hi Rallin, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 1 out of 5 stars

They accepted my offer but didn't reflect it in the agreement

I made them an offer to settle my account, the rep told me that would work and that they had sent me updated documents to sign. They told me I had to sign immediately because my account would go to collections. When I finally got the documents, it turned out they were referring to documents they had sent me previously that doubled the amount I had offered them. They attempted to bully me into signing the fraudulent forms.

5 February 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 2 out of 5 stars

Went to see if I could get another loan

Went to see if I could get another loan
Told me no that you have to wait 1 year to refinance. Was never told that. Please ask questions and get the full information. Would not recommend. Very hight interest rates.

4 February 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 1 out of 5 stars

I was quoted a loan for 24 months

I was quoted a loan for 24 months, as the agent explain everything and review single pages of the contract she said its 24 months at the end when i review it from their app, my loan is actually payable in 48 months.Very dissapointing

4 February 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can help review the situation in more depth.

Rated 1 out of 5 stars

Beware

Beware - Make sure you read all their documents and know all the special services they tag on... services they make appear are mandatory - but really are optional. Services like their Transunion service for $20 (which is a free service on most apps) that will continue even if you have paid off the loan unless you specifically ask them to cancel it (it's not on any forms or talked about when you pay off your loan - probably on purpose). Customer service is great when you want a loan, but fall apart once you sign on the dotted line. I even got enrolled in a program that I had declined by paper - and I had to contact them to have it removed... at first they said I had accepted it - until I had to send the signed form to them showing I had declined it - they then cancelled it without any apologies - instead they just sent another sales pitch for me to keep the program into the system.

Just beware - zero transparency, everything is hidden in the fine print, and again zero transparency

I would not be surprised most of the positive reviews here are paid by the company to flood out warnings such as mine.

3 February 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-502-3279 so we can review the issue together and work toward a resolution.

Rated 5 out of 5 stars

Amazing service

Amazing service

2 February 2026
easyfinancial logo

Reply from easyfinancial

Hi Toshe, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

It’s very helpful for me in the…

It’s very helpful for me in the difficult situation. Sarada did wonderful service with me. She did polite, respectful, fast and clear communication. Excellent. Thanks for her. Also, when talking over phone every worker is helping immediately. Thanks for everyone too.

2 February 2026
easyfinancial logo

Reply from easyfinancial

Hi Arul, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial and we wish you all the best on your borrowing journey.

Rated 4 out of 5 stars

Good communication and patience and…

Good communication and patience and understanding.

30 January 2026
easyfinancial logo

Reply from easyfinancial

Hi Gorden, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

I am not satisfied with Easy Financial…

I am not satisfied with Easy Financial because I did not get the loan amount I desired. I provided all the required documents, but still my loan was not approved as expected. I struggled for five days during the process, which was very stressful for me. The long waiting time and lack of clear support made the experience disappointing. I expected better service and quicker results.

2 February 2026
easyfinancial logo

Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 5 out of 5 stars

Constant Communication and Excellent…

Constant Communication and Excellent Service

1 February 2026
easyfinancial logo

Reply from easyfinancial

Hey!! We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 1 out of 5 stars

I borrowed 14k

I borrowed 14k, I have paid back well over 40k, and still owe 16k

31 January 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look